I’m over the moon with my new car, and the service I received was faultless from start to finish. The whole process was hassle free, with friendly staff who were welcoming and quick to acknowledge me... See more
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From the moment we went to the dealership we were well looked after. A big shout out for Jamal who looked after us from start to finish, he explained everything we needed to know about the car and qui... See more
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I had great experience once again, smooth process with handover my old clubman for shiny countryman. Everything on point, no delays, everything as promised..Thank you Paul and Catherine for your help!... See more
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Love my Countryman to bits, my sales adviser was the best, and thought I'd never own anything else. However, when driver's window mechanism failed, I realised that after sales care is appalling. Syste... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 733 5222
4.6
Excellent
245 reviews
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very professional,helpful,even rang me…
very professional,helpful,even rang me on his day off.
Excellent
February 28, 2024
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Mr Carr. We are delighted to hear that you had such a positive experience with us at Sytner Solihull MINI. We strive to provide the highest level of customer service and it is wonderful to hear that our team went above and beyond to ensure you had a great experience. We are so pleased that you felt so well looked after and that our team member even took the time to call you on their day off. We look forward to welcoming you back soon.
Matt could not have been more helpful
Matt could not have been more helpful, kind and friendly. Nothing was too much trouble. Faultless service and a pleasurable experience.
I could not be more happy with my new mini. I would highly recommend Sytner Solihul and frequently do.
February 23, 2024
Reply from Sytner Group - Sytner Solihull MINI
Thank you so much for your kind words, Mrs Wheway. We are delighted to hear that you had a pleasurable experience with us and that you are happy with your new MINI. We strive to provide the best customer service and it is great to hear that Matt was able to do this for you. We are so pleased that you would recommend us to others and we look forward to seeing you again soon. Thank you for choosing Sytner Solihull.
AMAZING SERVICE
I was really impressed with the customer service ! Paul Brown was amazing from start to finish ! Ian sorted the finance and make it so easy to understand. I would recommend all my friends and family to Sytner Group in Shirley they get a 10 out of 10 from me.
February 7, 2024
Reply from Sytner Group - Sytner Solihull MINI
Thank you so much for your kind words, Mrs Jones! We are delighted to hear that you had such a positive experience with Paul and Ian. We strive to provide the best customer service possible and it's great to hear that we achieved that for you. We are so pleased that you would recommend us to your friends and family and we look forward to welcoming you back to Sytner Solihull MINI in the future. Thank you again for your review!
I highly recommend Synter Mini,Shirley
My Wife and I went to Sytner Mini in Shirley on the recommendation of my Son Brian, Who had purchased a Mini a few weeks earlier.
We spoke to Paul who was really pleasant and helped us choose the right car for our needs.
He looked after us through the whole process from the initial point of sale, Right up to the collection of our car.
The showroom was immaculate and all of the staff were friendly and professional.
February 9, 2024
Unprompted review
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Spud. We are delighted to hear that you and your wife had a great experience at Sytner Solihull MINI. We strive to provide the best customer service and it's great to hear that Paul was able to help you find the perfect car for your needs. We are also pleased to hear that you found our showroom to be immaculate and that all of our staff were friendly and professional. We hope you enjoy your new car and thank you for choosing Sytner Solihull MINI.
Two BMW’s to Two Mini’s
Walked in on a Saturday morning, knew we wanted to change two cars. Explained what we wanted and Tileah and the team found exactly what we wanted. Deals done. 👍🏻
The service from all the team has been excellent. Thanks Tileah.
January 27, 2024
Reply from Sytner Group - Sytner Solihull MINI
Thank you so much for your kind words, Mrs Jeff! We are delighted to hear that Tileah and the team at Sytner Solihull MINI were able to find exactly what you were looking for. We strive to provide the best service possible and it's great to hear that we achieved that for you. We hope you are enjoying your new cars and we look forward to seeing you again soon.
Amazing
Well what can I say , from start to finish amazing Jessica made my experience as smooth and as informal as possible , will definitely be back for my next car
January 30, 2024
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Natalie. We are delighted to hear that Jessica made your experience with us so enjoyable. We strive to provide the best customer service and it's great to hear that we have achieved this. We look forward to seeing you again when you are ready for your next car. If you have any questions in the meantime, please do not hesitate to get in touch. Thank you for choosing Sytner Solihull MINI.
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words about Paul. We are delighted to hear that you had a great experience with us at Sytner Solihull MINI. Our team works hard to ensure that all of our customers receive the highest level of service and attention. We are glad that you felt looked after and that you found our team to be professional. We hope to see you again soon.
Great service.
December 23, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind review, Mrs Fellowes. We are delighted to hear that you had a great experience with us at Sytner Solihull MINI. We strive to provide the best service possible and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your kind words and we look forward to seeing you again soon.
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your 5 star review, Cathy! We are delighted to hear that you had a great experience with us at Sytner Solihull MINI. We strive to provide the best customer service possible and are glad that you felt well looked after. We hope to see you again soon and that you continue to enjoy your MINI. Thank you for your kind words and for taking the time to leave us a review.
Nice people at Sytner Solihull
Very nice people - professional, helpful, approachable - plus a splendid showroom, all steel and glass
November 21, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind review, Peter. We are delighted to hear that you had a positive experience at Sytner Solihull MINI. Our team strives to provide the best customer service and we are pleased that you found them to be professional, helpful and approachable. We are also glad that you enjoyed our showroom, which is designed to be modern and inviting. We hope to see you again soon and thank you for your support.
Excellent Service
I want to thank Sytner Mini Solihull for there excellent service
I want to thank Ross for his help
My car was cleaned and was very pleased with it
Overall very pleased
Thank You
November 22, 2023
Unprompted review
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Margaret. We are delighted to hear that you had a great experience with us at Sytner MINI Solihull. We are especially pleased to hear that you were happy with the cleanliness of your car. We strive to provide the best service possible and it is great to hear that we have achieved this. We would like to thank you for your custom and we hope to see you again soon.
Excellent customer service provided…
Excellent customer service provided from start to finish from Tileah and all the team, very polite and professional and all queries were addressed immediately..
November 11, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Stuart. We are delighted to hear that Tileah and the team provided you with excellent customer service from start to finish. We strive to ensure that all our customers receive the highest level of service and it is great to hear that we have achieved this. We are glad that all your queries were addressed immediately and that you found our team to be polite and professional. We look forward to welcoming you back to Sytner Solihull MINI in the future.
Fabulous customer service from Jamal…
Fabulous customer service from Jamal Synter Solihul
October 31, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Wendy! We are delighted to hear that you had a great experience with Jamal at Sytner Solihull MINI. We strive to provide the best customer service possible and it's wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Solihull MINI.
Good people and straight forward to…
Good people and straight forward to deal with no drama. Delivered on what they said they would do.
November 4, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your 5 star review, Ms Game. We are delighted to hear that you found our team at Sytner Solihull MINI to be good people and straightforward to deal with. We strive to provide a hassle-free experience for our customers and are pleased that we were able to deliver on our promises. We hope to see you again soon and thank you for your kind words.
MINI HATCHBACK HANDOVER- Part exchange
Jess and Sam looked after me very well. All the paperwork were prepared well in advance which ensured a smooth handover and transition into the new car. I was kept updated on the order status updates too
October 31, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Mr Choudhury. We are delighted to hear that you had a smooth handover experience with Jess and Sam. We understand how important it is to keep our customers informed and updated throughout the process, and we are glad that we were able to do that for you. We hope you enjoy your new car and we look forward to seeing you again soon.
Problem with the warning noise sounding…
Problem with the warning noise sounding for no apparent reason Had to go back to dealer after only 3 days. They did try hard to identify the fault, but could not do so. Was assured it was safe to drive. Lets hope so.
October 20, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your review, Ms Smith. We are sorry to hear that you had to return to the dealership after only 3 days. We take customer safety very seriously and are glad that our team was able to assure you that it was safe to drive. We understand how frustrating it can be when a fault cannot be identified and we will continue to investigate the issue. We hope that you are now enjoying your MINI and thank you for your feedback.
Patrick at Sytner Solihull was great
Patrick at Sytner Solihull was great, kept me in the loop about delivery, helped me understand my new cars! Great all round! Thank you
October 4, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Miss Tattersall. We are delighted to hear that Patrick was able to provide you with the excellent service you deserved. We understand how important it is to keep our customers informed and to help them understand their new cars. We are glad that Patrick was able to do this for you. We hope you enjoy your new car and thank you for choosing Sytner Solihull MINI.
Solihull Sytner Mini's customer service…
Solihull Sytner Mini's customer service has maintained a consistent exceptional service from the day I started my mini journey with them over 20 years
October 25, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words and for your loyalty over the past 20 years. We are delighted to hear that our customer service has been consistently exceptional throughout your journey with us. We strive to provide the best possible service to all our customers and it is great to hear that we have achieved this with you. We look forward to continuing to provide you with the same level of service for many more years to come.
Professional without being too pushy
Professional without being too pushy! Listened to me as a customer.
October 24, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind review, Mrs Jones. We are delighted to hear that you had a positive experience with us at Sytner Solihull MINI. Our team strives to provide a professional service that is tailored to each customer's individual needs. We understand that buying a car can be a big decision and we want to ensure that our customers feel comfortable and informed throughout the process. We are glad that you felt listened to and that our team was not too pushy. We look forward to welcoming you back in the future.
From start to finish Tileah was amazing…
From start to finish Tileah was amazing communication, friendliness, nothing was too much trouble. Would not hesitate to recommend Tileah and Sytner Solihull.
October 6, 2023
Reply from Sytner Group - Sytner Solihull MINI
Thank you for your kind words, Alison. We are delighted to hear that Tileah provided you with an excellent experience. We strive to ensure that all of our customers receive the highest level of service and it is great to hear that Tileah was able to deliver this. We would like to thank you for your recommendation and we hope to see you again soon.
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