Sytner Group - Sytner Solihull MINI Reviews 

We love Mini and always get a great customer experience at Sytner Solihull. People there are friendly and always ready to help. We think about other dealers but always go back to Sytner. Hence our third Mini from there.

Paul was so enthusiastic about the mini range. He was very knowledgeable and answered any query I had.
In fact all staff were great, approachable and fun. Clear to see, all staff were happy in their roles.
Thank you so much all, but especially Paul.

Over the moon with my silver white automatic Mini Countryman. 1st time driving an automatic, why didn’t I do it before now. The service I had from my sales executive Lily Bennett at Sytner Solihull was efficient articulate

I visited the dealership several times and emailed Lily even more. I do actually think I was extremely hard work. I constantly changed my mind regarding the colour, the spec and even the model.. Throughout my entire experience from ordering the car through to collecting it a week ago, the service I have received from all your employees has been exceptional. Lily has literally held my hand throughout the entire experience. I absolutely love my car and will certainly recommend your dealership when ever I can. Thank you Lily for keeping the secret of my personal number plate and for being there for me throughout, sorry for being a nightmare but you really couldn’t have a happier client.

Thank you so much Paul and Ian for your wonderful service , you are both a credit to Sytner , both so helpful, friendly and professional , both went above and beyond to help us choose our new Mini , and the help continued after the sale.

I would highly recommend the Sytner Group for your Mini purchase. Patrick gave lots of advice but space when I needed time to think. Excellent condition and value for money.

Excellent staff. Good customer service especially Sophie and Ian.

Staff made my husband and I feel very welcome and shared our enthusiasm for my new Mini. The whole process was relatively smooth and the car arrived much earlier than expected! All in all a really pleasant experience.

Fantastic service again from Mini Solihull. Sophie Whittaker and Ian Haughey are standout employees - they assisted with my first Mini purchase in 2020 and were just as helpful with my recent trade in. They are professional, friendly, patient and always extremely knowledgeable when explaining everything. I'm very happy with my new car and would highly recommend them. Will see you again soon for the next one!

Good service in very difficult times, kept up to date by email of delays and expected delivery dates

Well all I can say is perfect I love my new mini and a massive big thank you to Alex Lam what a nice helpful young man he certainly knows all about the mini You get 5 stars from me 😀

I’m absolutely over the moon to take delivery of my new Classic Mini on 27th May 2022. Since having a Spinal stroke in Mch 2020, I never thought I could drive a car again. After intense physiotherapy I learnt to walk and I’m now on crutches.
When I contacted and had an appointment with SW @ Sytner Solihull, I was thrilled that I could obtain a Mini through the Mobility scheme. Plus, I could drive a normal automatic car without any adjustments.
The time and support gave me during the 7 months wait for the car to arrive was impeccable. Sophie always updated me, where appropriate and ensuring all my needs and spec of the car was taken into account.
I feel life I have a new lease of life and I can’t thank you enough for your service.

Lily Bennet, of Sytner Solihull Mini, looked after myself and my wife, Jackie, very well when purchasing a new Mini for Jackie to drive. Lily kept us informed at all stages from order through to delivery. The process was well managed by Lily and we will certainly be back when this car needs replacing.

Sytner Solihull were excellent.
Contacted me regarding opportunity for good exchange deal.
Kept me well informed re manufacturing delays.
Friendly and efficient.
Would use again.

Excellent customer service ftom Alex Gregg and the whole team ! Knowledgeable, understanding of my needs , found the perfect mini 💕

We recently brought a car from styner BMW Solihull and had a great experience. Was met and made to feel welcome straight away by Lisa who was a lovely women, very friendly and a pleasure to deal with. Everything was explained clearly and delt with on time. To be honest some of the other car dealers we have delt with always seemed to try and force you into things and sell you things you do not need and come across very false and just want your money but Lisa was very genuine and just made everything easy. We couldn’t have been more happy with the service and she even phoned up after the sale to make sure we were happy with everything which was a first as with most dealers once you have brought the car you don’t hear off them again so that shows just how genuine she was. So if you are looking to buy a car from here ask for Lisa as she made the experience of buying our car so much easier. Thanks Lisa from Kerry and Damion.

Handed my car to Sytner Solihull for service and vehicle inspection on 11/04/2022. I am still without my car for the 6th day now! They had damaged my car and refuse to put it right, claiming the damage was caused by the previous service. There's been a series of failures in this entire process! I have sent several emails to the management to resolve this matter without any luck. This has caused so much distress to me and my family. Wish there was an option to put a negative star rating!

Knowledge and courteous service from initial contact to final handover.

I absolutely love my new clubman . It’s my first mini and I’m very impressed
The service I’ve received from day one has been so professional and enthusiastic
Will look forward to the continued after service from the sales team .

Great service.
Any questions and issues were resolved extremely quickly and the great service after Collecting my car continued