I’m over the moon with my new car, and the service I received was faultless from start to finish. The whole process was hassle free, with friendly staff who were welcoming and quick to acknowledge me... See more
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From the moment we went to the dealership we were well looked after. A big shout out for Jamal who looked after us from start to finish, he explained everything we needed to know about the car and qui... See more
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I had great experience once again, smooth process with handover my old clubman for shiny countryman. Everything on point, no delays, everything as promised..Thank you Paul and Catherine for your help!... See more
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Love my Countryman to bits, my sales adviser was the best, and thought I'd never own anything else. However, when driver's window mechanism failed, I realised that after sales care is appalling. Syste... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 733 5222
4.6
Excellent
245 reviews
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Recently purchased my new car
Recently purchased my new car, very friendly staff, would definitely recommend them..
October 22, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Simone and thank you for taking the time to leave a review and for your kind words. We hope to see you again in the future and thank you for choosing Sytner MINI. Kind regards Team Solihull
Just received my new mini from sytner…
Just received my new mini from sytner Solihull. Very impressed with the service we got. Everything was dealt with courteously and efficiently. Nothing was too much trouble for the sales person. Overall I was very happy with the service I received.
October 20, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon and thank you for taking the time to leave a review and for your very kind words. Thanks again for choosing Sytner BMW and we hope to see you again in the future. Kind regards Team Solihull.
Tileah was excellent.
October 18, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Mr Hunt and thank you for the feedback regarding the service you received from Tileah. She and the team will be thrilled you enjoyed your experience. Kind regards, Team Solihull.
Friendly staff and great service
October 15, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon and thank you for taking the time to leave a 5 Star review. The team will be delighted you enjoyed your experience and thanks again for choosing Sytner MINI. Kind regards Team Solihull.
Fantastic service from sales assistant
Fantastic service from sales assistant.
Found what I had been looking months for straight away.
October 8, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Ms Gupta, we are delighted to read that the team looked after you so well and found a car that suited your needs so quickly. Thanks again for choosing Sytner MINI and we look forward to seeing you again in the future. Kind regards Team Solihull
Customer service at Sytner Solihull MINI
I had a really good experience with the whole team. Sophie Whittaker was my main contact and she was a star from start to finish. Everything was clearly explained and demonstrated and I’m a very happy customer.
October 7, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Catherine, Sophie and the team will be frilled that you enjoyed your experience at Sytner MINI we hope to see you again soon and also hope you are enjoying your new car. Kind regards Team Solihull.
The sales representative was very…
The sales representative was very helpful with the initial enquiry, supportive with the many decision and choices to be made, I was not rushed in to making any decisions, during the manufacturing process Sophie keep me updated regularly with progress.
On arrival of my car, she was enthusiastic and made it personal for me. When collecting the car, Sophie spent a lot of time going through the instruments on the car and again there was no rushing. My mini is beautiful and I had a lovely experience collecting it. .
October 4, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Miss Horton and thank you for your amazing feedback, Sophie and the team will be delighted you are enjoying your new car and that you enjoyed the experience. Thanks again for choosing Sytner MINI and for your business. Kind regards Team Solihull
Everything is easy
Lily is always pleasant and efficient. Kept us frequently updated with progress and handled everything well. Everything about the dealership makes the process easy. Thank you.
October 2, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Mr Morgan and thank you for your kind words and for choosing Sytner MINI. Lily and the team will be thrilled you enjoyed your experience and thank you for choosing Sytner Solihull. Kind regards Team Solihull.
Great car
Great car, polite service and delivery on time. Thanks I’m sure I will enjoy the mini hatch
September 30, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Karen and thank you for your kind words. The team at MINI always work hard to ensure our customer enjoy the buying experience and thank you for choosing Sytner MINI. Kind regards Team Solihull.
An amazing experience
An amazing experience! Sophie was so helpful and made it very easy to understand the process of getting a mini :) thank you so much!
September 23, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Rhiannon and thank you for sparing the time to leave a review and for your valued feedback. Sophie and the team will be delighted you enjoyed our experience and thank you for choosing Sytner MINI. Kind regards Team Solihull.
Fantastic service
Fantastic service, kept up to date with updates. Always a friendly welcome.
September 17, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon and thank you for taking the time to leave your amazing feedback, the team will be thrilled. Kind regards Team Solihull
Great service as always!
September 4, 2021
Reply from Sytner Group - Sytner Solihull MINI
Thank you for taking the time to leave a review and for your fantastic feedback. Thanks again for choosing Sytner MINI and we look forward to seeing you again in the future. Kind regards Team Solihull
I had previously had a bad experience…
I had previously had a bad experience with a different garage and it was such a pleasure to be treated with care and respect. Catherine from sytners solihull went out of her way to make sure I was completely happy with my new car. I felt completely looked after.
August 28, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good morning Ray, thank you so much for your 5 star review and fantastic comments. Cathrine will be delighted you enjoyed your experience purchasing your fantastic new MINI. Thank you for choosing Sytner MINI Solihull and we look forward to welcoming you again soon. Kind regards Team MINI Solihull
A Great Experience
This is the second car we have bought from Sytner Mini Solihull. Excellent customer service from a well informed, knowledgeable representative (Sophie). She kept us updated throughout the process and was very responsive to any query. The car was immaculate on delivery and the follow up by Sophie again reinforced the very good customer service.
August 14, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Mr Mallalieu and thank you so much for taking the time to leave a review and for your kind words. Sophie and the team will be delighted you enjoyed your experience and thanks again for choosing Sytner MINI. Kind regards Team Solihull.
First class service !
First class service !
Special mention for sales executive Lily Bennett who went over and above what was expected in order to fully meet my requirements.
August 11, 2021
A professional experience as usual
A professional experience as usual. Would thoroughly recommend Sytner mini.
August 5, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good morning and thank you for taking the time to complete a review and for your kind words. The team will be delighted you enjoyed your experience and that you would recommend Sytner MINI. Kind regards Team Solihull.
Superb experience
Superb experience from my initial visit to being kept informed throughout whilst I was waiting for delivery to the end when I picked up my car. I love my new MINI and will definitely go back again and highly recommen 😊
July 23, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Lisa and thank you for taking the time to leave a review and for your very kind words. We are delighted you would use Sytner Solihull again and we look forward to seeing you again in the future. Kind regards Team Solihull.
Excellent customer service
Excellent customer service I felt at total ease, young lady that sorted out my new Mini was excellent, Sophie her name is .Sophie made me feel very Welcome and the process was made easy by her ,I hope she is appreciated by the company because she is the best sales person I've ever dealt with, I felt no pressure and fell in love with the Mini Cooper I chose ,when it came to the the time to pick up my Mini I couldn't believe the one waiting for me was mine ,Sophie showed me all I needed to know and even programmed my phone into the computer. Never been so pleased Thank you Sophie Thank you Sytner.
July 20, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Jenny and thank you for your kind words, Sophie and the team will be thrilled you enjoyed you experience. We hope to see you again in the future and thank you for choosing Sytner MINI. Kind regards Team Solihull.
collection of our Mini
The purchase of our mini was delt with very efficiently by the team.
Unfortunately when we arrived to collect our mini the standard of finish
"valet" was a let down..
It took the excitement away in an instant.
We felt very let down as we had purchased the Autoglym extra finish.
We were told that the products had been applied to the vehicle but we felt a little cheated to say the least.
The vehicle was taken away and had a quick once over.
It was better, but should have been done in the first place.
July 16, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Mr Lightwood, we are very sorry to read through your feedback and are sincerely sorry that the valet was not up to standard. I have spoken with the valet team today to ensure they are aware of the standard we must keep when presenting customers vehicles to them. Thanks again for choosing Sytner MINI and we hope to see you again soon. Kind regards, Luke Philips
Our whole experience with Sytner…Amazing experience
Our whole experience with Sytner Solihull was amazing. Tileah was absolutely brilliant. She told us that she was still going through her training period. Tileah was very helpful and knowledgeable when it came to the cars. She even put a video together for us regarding the controls. We would highly recommend Sytner Solihull and Tileah.
July 16, 2021
Reply from Sytner Group - Sytner Solihull MINI
Good afternoon Mrs Taylor and thank you for your amazing feedback Tileah and the team will be delighted. We will be sure to share your feedback with the team and Tileah thrilled you enjoyed your experience. Kind regards Team Solihull
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