They have looked after me here for years and I’m grateful for their help on this occasion as on many others. Not only is the work reassuringly first class, they have made every effort to be accommoda... See more
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Location
Switch locationBirmingham Road, Bishopton, CV37 0RN Stratford-upon-Avon, England, GB
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Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. C... See more
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Very pleased with the attention to detail I received with all costs & required work to be carried out explained in detail.
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Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road, Bishopton, CV37 0RN, Stratford-upon-Avon, England, United Kingdom
- 01789201999
4.8
Excellent
111 reviews
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Great customer service at Mini Stratford Upon Avon
Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on the service desk on Monday were very helpful polite and gave really good customer service .. they must be valued members of the team at the dealership and of course Sytner… best regards .
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Swp, Thank you very much for your kind words and for taking the time to share your experience at MINI Stratford upon Avon. We are delighted to hear that our team, especially the ladies on the service desk, provided you with polite and helpful customer service. It is wonderful to know that their efforts made your visit a positive one. Your feedback is greatly appreciated and serves as a great encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Stratford MINI Team
Fantastic service by Joe Mason and…
Fantastic service by Joe Mason and Sytner. They made it very special for my daughter to collect her first car.
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Thank you very much for your kind words, Simon. We are delighted to hear that Joe Mason and the team at Sytner Stratford made your daughter’s first car collection such a special experience. It’s always a pleasure to be part of these memorable moments, and we truly appreciate you taking the time to share your positive feedback. We wish your daughter many happy and safe journeys in her new MINI. Thanks again for choosing Sytner Stratford.
Very helpfull great service and…
Very helpfull great service and thankyou for giving it a good clean
Mother in law was very pleased
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear David, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our service helpful and that the cleaning met your expectations. It’s wonderful to know your mother-in-law was pleased as well. Your feedback means a great deal to the team here at Sytner Stratford MINI, and we look forward to welcoming you both back in the future. Best wishes, The Sytner Stratford MINI Team
Excellent professional service
April 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Kay, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We are delighted to hear that you found our service to be excellent and professional. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Super helpful staff who sorted me out…
Super helpful staff who sorted me out after an unexpected puncture. Could not have been more accommodating.
April 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Kay Lo, Thank you ever so much for your kind words. We’re delighted to hear that our team were able to assist you promptly and make what could have been a stressful situation much easier. It’s always our aim to provide the best possible service and to be as accommodating as we can. Your feedback truly means a lot to us, and we hope to welcome you back to Sytner Stratford MINI in the future. Wishing you safe and enjoyable journeys ahead!
Mini shopping
Personal, professional and helpful service from start to finish. Makes Mini shopping an easy experience. Recommended
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We are delighted to hear that our team provided personal, professional, and helpful service throughout your visit. It’s wonderful to know that we made your MINI shopping experience easy and enjoyable. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Efficient and professional staff.
As in previous visits, the staff were extremely helpful and professional in advising me of the reasons behind the specialist service (scheduled transmission oil & service).
I was updated on progress and delighted that the works were, in fact, completed comfortably within the scheduled period including the complimentary carwash.
April 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Gavin, thank you very much for your kind words and continued trust in Sytner Stratford MINI. We are delighted to hear that our team’s professionalism and clear communication met your expectations once again. It’s wonderful to know the specialist service was completed within the scheduled time and that you appreciated the complimentary carwash. Your positive feedback is greatly valued, and we look forward to welcoming you back for any future servicing needs. Best wishes from all of us.
Excellent service and the staff were…
Excellent service and the staff were very polite and clear with how my car would be handled.
March 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service excellent and that our team were polite and clear in explaining how your car would be handled. It is always our aim to provide a transparent and respectful service to all our customers. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best regards, Sytner Stratford MINI Team
Excellent Service
The whole experience whilst my car has been in for repair at Mini Stratford has been excellent, they gave me a courtesy vehicle so that I didn't have to wait around I was kept informed of the schedule with regular updates on progress, my car was returned in nice clean condition too having had a little wash and brush up, Big shout out for Charlotte in the service team who goes above and beyond to make sure clients are looked after and feel valued. Thank you.
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Thank you so much for your kind words, Mands. We’re delighted to hear that your experience at MINI Stratford was excellent and that the courtesy vehicle and regular updates helped make the process easier for you. It’s wonderful to know your car was returned in such great condition. Charlotte will be thrilled to receive your shout out; she truly values looking after our clients. We really appreciate you taking the time to share your positive feedback. Thank you once again.
Excellent Service
Excellent service from before I even arrived with a friendly text message. Easy to navigate through booking, to dropping the car off. Everything explained clearly. Would definitely use again.
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Stephen, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found the service friendly and straightforward from the very beginning, and that everything was clearly explained. It’s wonderful to know that the booking process and drop-off were easy for you. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Stratford MINI in the future. Best wishes, The Sytner Stratford MINI Team
Pleasant helpful receptionist when…
Pleasant helpful receptionist when booking in
March 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Phil, Thank you very much for your kind words. We are delighted to hear that you found our receptionist pleasant and helpful when booking in. Providing a warm and efficient service is something we take great pride in, and it’s wonderful to know this was reflected in your experience. Your feedback is truly appreciated and motivates our team to continue delivering excellent customer care. We look forward to welcoming you back to Sytner Stratford MINI in the future. Best regards, The Sytner Stratford MINI Team
Both Joe and Will took the time to go…
Both Joe and Will took the time to go through my options in detail and with sensitivity to my concerns … they were patient and efficient .
March 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Finula, Thank you very much for your kind words. We are delighted to hear that Joe and Will were able to assist you with patience and sensitivity, taking the time to thoroughly explain your options. It is always our aim to provide an efficient and supportive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your MINI and look forward to welcoming you again in the future. Best wishes, Sytner Stratford MINI
Great welcome from Charlotte
Great welcome from Charlotte (mini Stratford upon Avon).
Love the little vehicle check video, most helpful.
February 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Thank you ever so much for your kind words. We’re delighted to hear that Charlotte provided you with a warm welcome at MINI Stratford upon Avon. It’s wonderful to know that you found the vehicle check video helpful – we aim to make every part of your experience as clear and convenient as possible. Your feedback truly means a lot to us, and we hope to see you again soon for any future motoring needs. Best wishes from the team at Sytner Stratford MINI.
Great customer experience and overall…
Great customer experience and overall service experience from Sytner Mini Stratford - and all the help from Charlotte!!
February 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Ian, Thank you ever so much for your wonderful 5-star review. We’re delighted to hear that you had a great customer and overall service experience at Sytner MINI Stratford. It’s fantastic to know that Charlotte was able to assist you so well throughout your visit. Your kind words truly mean a lot to the team. We look forward to welcoming you back in the future and hope to continue providing the same excellent service. Best wishes from all of us at Sytner MINI Stratford.
A misunderstanding which could have…
A misunderstanding which could have become a problem and lead to a negative customer experience was overcome by excellent service receptionist and added assistance of service manager. I now have a very positive feeling about your company.
February 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Mr Mead, Thank you very much for your kind words. We are delighted to hear that our team, especially the service receptionist and service manager, were able to resolve the misunderstanding to your satisfaction. It is always our aim to provide excellent service and ensure a positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Stratford MINI. We look forward to welcoming you again in the future. Kind regards, Sytner Stratford MINI Team
Personal service and going the extra…
Personal service and going the extra mile to sort out a misunderstanding which could have soured a previous excellent relationship.
Well done and thank you Charlotte and the team.
February 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Peter, Thank you very much for your kind words and for recognising the efforts of Charlotte and the team. We truly appreciate your continued support and are delighted to hear that we were able to resolve the misunderstanding to your satisfaction. It means a great deal to us to maintain the excellent relationship we have built with you. Your feedback is invaluable, and we look forward to welcoming you back to Sytner Stratford MINI in the future. Best wishes, The Sytner Stratford MINI Team
My service was carried out in the time…
My service was carried out in the time quoted and the car was handed back spotless and the staff where most helpful.
February 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your service was completed within the quoted time and that your car was returned to you spotless. It’s wonderful to know our team were helpful throughout your visit. Your positive feedback is greatly appreciated and serves as a great encouragement to all of us here at Sytner Stratford MINI. We look forward to welcoming you back in the future.
Thanks to the team at Stratford Mini…
Thanks to the team at Stratford Mini for the excellent job they did on my Mini Cooper J01.
February 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you are pleased with the work carried out on your MINI Cooper J01. It is always our aim to provide excellent service and ensure every customer leaves satisfied. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Stratford MINI. We look forward to welcoming you back in the future.
Sytner know how to look after customers
Sytner mini certainly knows how to look after customers.
From the time I booked the service to the time I picked up my vehicle. They check everything before they start.
They offer any service they think you may need. No pressure on taking that if you don’t need it.
They contact you as soon as the vehicle is done.
Staff are friendly and helpful always.
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Stratford MINI
Dear Linda, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We’re delighted to hear that our team provided friendly and helpful service throughout your visit, and that you felt well informed without any pressure. It’s wonderful to know that the thorough checks and communication met your expectations. Your feedback is truly appreciated and motivates us to maintain the highest standards for all our customers. Best wishes, The Sytner Stratford MINI Team
Reply from Sytner Group - Sytner Stratford MINI
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Charlotte provided you with excellent service and was very helpful throughout your visit. It is always our aim to ensure every customer feels valued and well supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Stratford MINI in the future.
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