Sytner Group - Sytner Sunningdale MINI Reviews 

229
TrustScore 4.5 out of 5

4.6

London Rd, SL5 0EX Sunningdale, GB


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Rated 5 out of 5 stars

Friendly and professional. Bailey was great answered all questions, understood my needs,provided clear information. Made purchasing my new mini completely stress free.

Company replied

Rated 5 out of 5 stars

Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... See more

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Rated 2 out of 5 stars

Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without... See more

Company replied

Rated 5 out of 5 stars

We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini. The initial telephone conversation was informative and courteous. We met Chris a few days l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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4.6

All reviews

(229)

12,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service! Nothing is too much trouble. Any issues sorted immediately.

May 21, 2023
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for your kind words, Debbie. We are delighted to hear that you had a great experience with us at Sytner Sunningdale MINI. We strive to provide the best service possible and are pleased that you felt we achieved this. We understand that any issues can be inconvenient and we are glad that we were able to resolve them quickly for you. We hope to see you again soon.

Rated 5 out of 5 stars

Many Thanks !!!

I would like to say a huge thank you to Adrian, Ross and Sam, following my purchase of a Mini from their dealership.

As I live about 4 hours away, they made the whole experience flawless and I would definitely buy another car from them in the future.

They are professional and they put a lot of care and consideration into my purchase, thank you.

February 9, 2023
Unprompted review
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you Jane for the lovely feedback regarding Adrian, Ross & Sam. I am pleased you found the experience flawless and that you'd return to us down in Sunningdale. I hope you are enjoying your MINI and look forward to seeing you again soon. Gemma Tate - Head of Business.

Rated 5 out of 5 stars

The service I received from start to…

The service I received from start to finish by Tom Collins was absolutely amazing. I was kept informed at all times and nothing was too much trouble. This is my third mini and Tom has looked after everything.
Adrian in the finance department was amazing too. I would recommend mini Sunningdale and the team every time,

November 11, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Annette - thank you so much for taking the time to feedback this lovely review and excellent rating for Tom & Adrian. We really appreciate your repeat business here at Sunningdale and delighted to read you would recommend the team - that means a lot to us. Enjoy your MINI and look forward to seeing you again. Gemma Tate - Head of Business

Rated 5 out of 5 stars

Great experience

Our whole experience at Sytner Sunningdale MINI was amazing, from start to finish. Big thanks to Sam and Ross for their help throughout the whole process. They found us the perfect car with all the features we were after. On collection Sam surprised us with happy birthday balloons and a special reveal of the car, this was massively appreciated. Would highly recommend.

September 24, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Dear Miss Stevens - thank you so much for your feedback reference your MINI experience with Sam & Ross. Both they and I are delighted to read your kind works and appreciate the time taken to reach out. I hope you are enjoying your MINI and had a fabulous birthday! Kind regards, Gemma Tate - Head of Business.

Rated 4 out of 5 stars

Mini sales

Nicole and her colleagues were very friendly and took great care to make the experience enjoyable. There was a small hiccup with some paperwork but recovered very well! My daughter has now bought a mini with Sytner Sunningdale!

September 9, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Good Evening Astrid, thank you for your feedback on Nicoll and the MINI Team. I am sorry about the hiccup but glad the team recovered things for you! Kind regards, Gemma Tate - Head of Business.

Rated 5 out of 5 stars

James Downham - 5 Stars!

James Downham was lovely- patient, knowledgeable, diligent! Made the experience lovely and pleasure to deal with. On point with keeping me posted with the status of the car from beginning to end. Would highly recommend him and of course the car!

September 8, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Taphouse, thank you for your 5* review and fantastic feedback. James and the MINI team will be delighted. Thank you for the recommendation also and glad you are enjoying the car! Kind regards, Gemma Tate - Head of Business.

Rated 5 out of 5 stars

Fantastic service from James

Fantastic service from James & all the others at Sytner Sunningdale. Easy change over from my last Mini to my new Roof Top grey Clubman.
Thank you I absolutely love it!
Rebecca Shields

September 8, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Rebecca, thank you so much for taking the time to review the fantastic service received from James and the Sunningdale team! The team will be delighted to read your kind words, and that you are enjoying the Clubman. Amazing car and beautiful colour by the way! We hope to see you again at the centre soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Really excellent from start to finish

Really excellent from start to finish - fantastic sales and felt very comfortable buying the car . Great communication and super happy with my new car ! Fab job 👍
Tom Collins was extremely professional and so helpful in finding the right car to suit me . Wonderful job .

August 31, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Stoner, thank you so much for taking the time to leave your lovely feedback regarding Tom and your experience with MINI Sunningdale. Your great star rating and kind words are hugely appreciated. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Purchase and trade in handled extremely…

Purchase and trade in handled extremely well by a very nice staff member. We could not have asked for better treatment including a good explanation of how to operate the new car. The purchase process was thoroughly explained including all the options like Hire Purchase and PCP and Gap Insurance.
Very professional interaction.

September 1, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Mr Sareen thank you so much for your great star rating a positive feedback. I will be sure to share with the team. We look forward to seeing you again soon. Gemma Tate - Head of Business.

Rated 5 out of 5 stars

Tom Collins

The service, attention and help I received from Tom Collins when I recently bought my Mini cannot be faulted and it meant I drove away from Sytner Sunningdale fully confident in my purchase.

August 17, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Delighted to receive this lovely review from a satisfied customer! Tom will be thrilled to read your comments and 5* rating - thank you so much for taking the time to feed back. Look forward to seeing your again soon, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Great service

Great service. Tom was friendly, efficient, knowledgeable and actually sold me a completely different car to the one I went to buy. He also found my perfect car in stock as someone had cancelled last minute. I probably had the only new car available in the country.

August 11, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mr Nicholls - thank you so much for your kind feed back regarding your MINI experience with Tom. Tom works really hard to ensure all of his customers receive the best advice and a really friendly service - I am glad this came through in your recent MINI purchase. Tom will be delighted to read your 5* review! Many thanks, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Fantastic experience at Sytner…

Fantastic experience at Sytner Sunningdale with special mention to Tom Collins and Adrian Judd. The whole process was managed excellently, I really appreciated the regular communication from Tom on timelines, next steps and the car handover itself. The team were open, honest and so friendly. Thankyou Sytner Sunningdale for a superb experience and my lovely new car.

August 7, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Miss Sole, thank you so much for taking the time to give us your kind, 5* feedback! Adrian and Tom will be so pleased to read that you found them open, honest and so friendly. Thank you again and look forward to seeing you again soon at Sunningdale MINI. Gemma Tate - Head of Business

Rated 5 out of 5 stars

It was time to upgrade my Mini Cooper

It was time to upgrade my Mini Cooper. I was contacted by Tom who invited me in to look at options. As I’d been served by him before I trusted what he said and never felt under any pressure to to change my car. In the end after ordering my new car Tom informed me that a manual transmission option was unavailable due to it being made in Ukraine so I opted for an automatic. All in all it was a very good experience and I felt in safe hands.

August 6, 2022
Rated 5 out of 5 stars

So helpful and great communication…

So helpful and great communication throughout

July 31, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for the great review and kind feedback Miss Dickens. Warmest regards, Gemma Tate - Head of Business.

Rated 5 out of 5 stars

Loving my new MINI - Thanks to Team @ Sytner Sunningdale MINI

I spent a week test driving various different cars (Japanese/German/British). Final meeting was with Sytner Sunningdale MINI. Met with TJ (Costis) who was warm, friendly and patient. Answered my many and varied questions so I could 'compare and contrast'.

After he took me on a test drive in the Mini 5-door Hatchback Classic, it just felt right. I took the weekend to consider but if I'm being honest, as long as the 'negotiations' went well I was already swaying towards the Mini. Negotiations did go well (thank you Adrian).

The deal done and finalised, TJ continued to liaise with me to ensure I got my new Mini as quickly as possible.

The after-sales communication continues and I've been driving my new Mini for a week now. It's nippy and feels quite spacious inside.

July 30, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Olive - thank you so much for taking the time to review your recent experience with Team MINI. I am delighted that we were able to locate and provide you with your new car and that it feels "just right" as well as nippy and spacious inside. TJ and Adrian will be delighted to read your kind words and fantastic 5* rating. We look forward to welcoming you back again some day soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Enjoying my first electric mini purchase.

From the moment you step in the door you know this is going to be a good experience. The offer of coffee/ tea and the friendliness of staff is incredibly reassuring and welcome, especially when you are making such an important investment.
We knew what we wanted but still needed to talk through the purchase and choice of car. We were also switching to electric.

James was our salesman and expert. He guided us through the whole process and answered all our questions even the very basic ones that might have been ignored or laughed at. At no point did James rush us or push us into a decision we might have regretted. His manner and knowledge really impressed me. Throughout the whole process from purchase to pick up, James kept us informed and it was much appreciated. I cannot praise James and the finance staff enough. They have been brilliant. A final word goes to TJ who we met this week whilst picking up our aerial. He couldn’t do enough for us and after kerbing my lovely new car, he reassured me that the tyre was fine and even touched up the tiny scrape. The car is as good as new again! One very happy customer. Thank-you James and Sytner.

July 29, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Elaine - thank you so very much for leaving such fantastic feedback for James and the MINI team. James is an incredibly hard working person who has a genuine care for customer experience and he will be thrilled to read your kind words. I am delighted that the experience switching to electric was informative and that the team were able to help you make the right decisions. TJ will also be pleased to read your comments along with great 5* rating. We hope you are continuing to enjoy your new MINI and look forward to welcoming you back soon. Gemma Tate - Head of Business.

Rated 5 out of 5 stars

Very nice and friendly team

Very nice and friendly team. We felt welcomed from the very beginning and they answered with a smile for every question I had. I felt leaving this review because they deserve it.
Maria

July 16, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Maria, thank you so much for taking the time to leave your review of your experience with Team MINI - they will be delighted to read your kind works and great rating. Thank you so much for choosing Sunningdale MINI and we look forward to seeing you again. Gemma Tate - Head of Business

Rated 5 out of 5 stars

Tom Collins looked after us and was a…

Tom Collins looked after us and was a pleasure. I would deal with Tom again happily. Very good at keeping in touch as well.

June 3, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Joe - thank you so much for your kind review of Tom and your experience at our MINI Centre. Both Tom and I are delighted with the 5 star rating and we look forward to seeing you again at Sytner Sunningdale. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Just bought our third new mini in the…

Just bought our third new mini in the last 3 years.
Great cars and excellent service, as usual, from the team in Sunningdale.
Thank you to Tom in sales and Ross in business.

May 27, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi David, thank you so much for taking the time out to leave your review for the team - delighted that Tom & Ross provided you with great service! Look forward to seeing you again soon. Gemma Tate - Head of Business, BMW & MINI Sunningdale, Ascot.

Rated 3 out of 5 stars

My experience with synter was ok

My experience with synter was ok. TJ costis was a very helpful sales man but it was the preparation of the car when I picked it up which was not very good. It was disgusting and dirty inside the car looked like it hasn’t been cleaned. There was a few marks on the car which I thought they could of sorted for me which previous mini garages that I brought a car from done the marks and scratches for me.

May 25, 2022
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Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Miss Pullen, I am sorry very to read the car did not exceed your expectations on this occasion. We pride ourselves on a full professional valet every time and car preparation to a very high standard in line with age and mileage. Would you mind emailing me directly with your email address and I can liaise with you directly to resolve please? Kind regards, Gemma Tate - Head of Business, BMW & MINI Sunningdale, Ascot.

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