Sytner Group - Sytner Sunningdale MINI Reviews 

229
TrustScore 4.5 out of 5

4.6

London Rd, SL5 0EX Sunningdale, GB


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Rated 5 out of 5 stars

Friendly and professional. Bailey was great answered all questions, understood my needs,provided clear information. Made purchasing my new mini completely stress free.

Company replied

Rated 5 out of 5 stars

Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... See more

Company replied

Rated 2 out of 5 stars

Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without... See more

Company replied

Rated 5 out of 5 stars

We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini. The initial telephone conversation was informative and courteous. We met Chris a few days l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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4.6

All reviews

(229)

12,382 reviews in the last 12 months

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Rated 5 out of 5 stars

Over the moon!

Cheyney gave us informative, friendly help when we arrived to look at cars.
There was no pressure to buy, but when the grand decision was made, she smoothed all legal stuff to enable me to proudly drive back home.

June 10, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Playle - thank you so much for taking the time to give such great feedback for Cheyney. She is a star and I am delighted that your kind words reflect her hard work. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Mini Countryman purchase

Tom was very helpful. Nothing was too much trouble for him, bearing in mind we had not booked an appointment, as we did not intend to buy a car on the day. However, because of his enthusiasm and his knowledge of the brand we did and we are very pleased.

June 4, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Bushell, thank you so much for taking the time to leave your 5* review, Tom and the team will be delighted. I hope you are still very pleased with your MINI and we look forward to seeing you again in the future. Take care, Gemma Tate - Head of Business

Rated 4 out of 5 stars

Mini purchase

Excellent service from Cheyney- very helpful, not pushy and quick to answer my queries pre and post purchase. A pleasure to do business with. Sadly financial aspects (not dealt with by her) became a source of frustration and ultimately annoyance hence not 5*.

May 28, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Bob, thank you for your great feedback for Cheyney, she will be so pleased to read your kind words. I am sorry the financial aspects were a frustration for you, if you would be kind enough to share a bit more information I'd be very keen to listen. My email address is gemmatate@sytner.co.uk. I do hope you are enjoying the MINI and hope to see you again soon as Sytner Sunningdale. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Mini Countryman

I recently bought a Mini Countryman from Sytner, Sunningdale. I received excellent service from Lewis who was so helpful, friendly and very professional.
This is the first time that I have bought a car on my own and I really appreciated all the time and advice that was given to me. Neil was very helpful with the financial side of the purchase and arranged to have the car delivered to me.
I am very impressed with Sytner Sunningdale and I am absolutely delighted with my new car. A very big thank you to you all.
Liz

May 16, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Plummer, thank you so much for taking the time to review your experience with Lewis, Neil and the MINI Team. They will be thrilled to read your kind comments and to know that you are delighted with the Countryman - such an amazing MINI model! Thank you again and we look forward to welcoming you back again soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Sytner Service is Excellent

Been a Sytner Sunningdale customer since 2016, when their BMW operation proved to be miles ahead of any local competition in terms of service and value for money. It was inevitable that I would choose Sytner to exchange my Audi TT for a Mini Cooper S - a third deal that confirms their quality, and commitment to the customer.

May 14, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi John - thank you so much for taking time to leave such wonderful feedback. Delighted that you noted the teams quality and commitment to customers. We hope you are enjoying your MINI Cooper S and look forward to welcoming you again soon! Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Everyone we dealt with was very helpful…sytner mini

Everyone we dealt with was very helpful and knowledgeable.
Tom was really good to deal with and TJ was was also helpful we had a good experience in dealing with this company would buy from them again

May 6, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Fred - thank you so much for your great 5* review of Tom and TJ. We hope you are enjoying your MINI and look forward to seeing you again soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Excellent customer service

Lewis needs a mention within this review, the product knowledge he has demonstrated is second to none. His communication skills are excellent, keeping me up to date on the progress of my delivery as well as following up any queries I have efficiently. The transaction was painless and dealt with efficiency and professionalism.
TJ, who I understand has just started at Sytner also needs a mention for his excellent customer service skills. I have been a customer with sytner for a number of years and customer service is definitely the reason I stay loyal.

May 2, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Paul - thank you so much for your great 5* review of Lewis and TJ. Both colleagues work incredibly hard and take pride in creating a smooth, stress-free and exciting experience for their customers. The team will be so delighted to read your comments so thank you again for taking the time to write them. We hope you are enjoying your MINI and look forward to seeing you again soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

A very happy customer.

From start to finish, Adrian and Cheyney, were exceptionally helpful each step of the process. They took the time to answer all my questions and queries and made the buying experience such a delight.

April 28, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you very much for your great feedback and 5* review. Adrian, Cheyney and the MINI Team will be delighted to read your comments. Thank you again, Gemma Tate - Head of Business

Rated 5 out of 5 stars

The mini centre is simply amazing…

The mini centre is simply amazing everyone is friendly and helpful especially during these difficult times.

Special mention to Cheyney, she is a real superstar

April 28, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Darren - thank you so much for the amazing feedback - the team will be so pleased to read your kind words, especially Cheyney. Thank you again, Gemma Tate - Head of Business

Rated 5 out of 5 stars

First class service.

Quite simply a Faultless service.

April 21, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for your great review and feedback Geraint and hope you enjoy your MINI. Many thanks, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Outstanding customer service

I have not been the easiest of customers, with a number of changes of heart along the way, but TJ was always accommodating putting the customer first. He went to greater efforts to send videos demonstrating features.

A fantastic service, one I would thoroughly recommend

April 20, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you Matt for your compliments regarding TJ and the customer service you experienced with us at Sytner Sunningdale. We hope to see you again soon! Gemma Tate - Head of Business

Rated 5 out of 5 stars

Excellent service throughout the…

Excellent service throughout the process of exchanging cars.
Mr Lee Evans (sales) was first class and supportive for the whole process.
Well done Sytner!

April 6, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for you your 5* rating and great review reference Lewis and the team. We look forward to seeing you again soon Mrs Bird. Gemma Tate - Head of Business

Rated 5 out of 5 stars

Buying a new car during lockdown was…

Buying a new car during lockdown was daunting but I need not have worried.
It was a smooth transaction from beginning to end. Part exchanging my then current car to collection of my ‘very nearly new Mini’ was so easy. It was helped by all the staff I had contact with especially TJ who patiently explained all the gadgets and controls on my new vehicle. The car, on collection, was immaculate and I am very happy with my lockdown purchase and the service I received.

April 6, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Prudence - thank you for taking the time to give feedback on your recent experience purchasing from TJ and the MINI Sunningdale team. We are delighted that the transaction was smooth and easy for you and that you are very happy with the car. We understand that buying a vehicle with COVID restrictions in place can be daunting so I am thrilled you rating your experience as 5*! Thanks again and stay safe, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Thank you so much for sorting out such…

Thank you so much for sorting out such an amazing car for me! Everyone I spoke to were friendly and helpful and I am very grateful! Special thank you to Ross and Neil!

April 6, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you Tori for your review of purchasing your amazing MINI from Ross and Neil. They will be so pleased to read that you found them to be friendly and helpful, your feedback is really appreciated. Kind regards, Gemma Tate - Head of Business

Rated 4 out of 5 stars

Was asked to place a £500.00 deposit to…

Was asked to place a £500.00 deposit to secure the car i wanted as they told me someone else was interested in the same car.
Was informed the car i was part exchanging was at the same value as the new car so basically it was a straight swap.
Two days after signing the paperwork and collecting the new car i was telephoned by Mini to tell me that they had made a mistake and my £500.00 deposit was non refundable.
I feel that i was slightly robbed.

April 6, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Rob - sorry to hear about the confusion with the financials of your purchase. Would you mind dropping me some more detail (e.g. registration number, order form / invoice) so I can look into this further for you? Please email: gemmatate@sytner.co.uk I hope you are enjoying your MINI despite the matter of the deposit - they really are fantastic cars! Look forward to hearing from you, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Fantastic experience

Really fantastic experience buying my Mini Countryman during lockdown. Although I was nervous about purchasing a car during this time, everyone was really great, answered all my questions and the experience was brilliant. I would have no hesitation in recommending Synter

March 16, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for taking the time to review your experience at MINI Sunningdale Sarah, we are so pleased to hear we eased the nerves with buying your new car remotely. We really appreciate the recommendation and look forward to seeing you again soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Lewis worked extremely hard to source a…

Lewis worked extremely hard to source a mini to suit my requirements, and made the complete experience enjoyable. Especially considering the Covid restrictions.

March 8, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for the 5* review Sandra, Lewis and the MINI team will be delighted. Take care, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Super service

In these unprecedented times, buying a car was challenging, particularly as I was unable to physically view, and test drive the cars. This was my first new hybrid Mini and I was concerned about going through the whole online process. However, the professional, friendly and diligent approach by James Culley and subsequent handover by TJ Costis ensured a smooth transition. I am delighted with my purchase and would highly recommend the team at Sytner Sunningdale.

March 8, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Amazing feedback, thank you so much for taking the time to leave your comments. TJ and James will be so pleased you found their approach professional, friendly and diligent. We hope you are enjoying your new Hybrid MINI - such a fantastic car! Kind regards, Gemma Tate - Head of Business

Rated 3 out of 5 stars

We were very well looked after by…

We were very well looked after by communication from Cheyney at sytner bracknell, however on the day of purchasing the car it was s very subdued day and was not made a special one, more could have been done.

February 27, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Good Morning Mr Doherty, thank you very much for taking the time to complete your Trust Pilot of Cheyney and the MINI Sunningdale Team. I am disappointed to read that experience wasn't as special as you had hoped. Please could you contact me personally so I can understand where things appear to have gone wrong? Kind Regards, Gemma Tate - Head of Business gemmatate@sytner.co.uk

Rated 5 out of 5 stars

Tom Collins was really helpful when I…

Tom Collins was really helpful when I enquired about changing my golf & was thinking of buying a mini. He asked the right questions & listened to what I wanted. He then went away & found my perfect car & colour that I had my heart set on. Tom also helped me rule out what engine size I needed by thinking outside the box & organising a test drive for me. Both Tom & Neil were really helpful & because of this I now own a mini. I would totally recommend them.

February 26, 2021
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Reply from Sytner Group - Sytner Sunningdale MINI

Hi Ms Thompson - thank you very much for taking the time to write your lovely review and of course for the 5* rating for Tom & the MINI Team. Tom works so hard at ensuring he is able to give customers the right advice to help them buy the MINI that's right for them, so delighted this came through during your experience. Neil is also a credit to our MINI team! Thank you again, and enjoy your MINI! Kind regards, Gemma Tate - Head of Business

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