Had great service from everyone. Notjing was too much trouble. CHarlotte, Leon Jenkins and Graham were so helpful.
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I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... See more
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Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... See more
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
375 Carmarthen Rd, SA5 8LW, Swansea, United Kingdom
- 01792 651505
4.8
Excellent
348 reviews
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Personally I have always had the best…
Personally I have always had the best team handling my business. Tara on the first instance is nothing short of A star class professional. She has always been my go to person and my circumstances of late have been complicated and Tara with all of her compassion and patience has been brilliant John is also nothing short of A star class. As a business manager he has been fantastic. Today he was so caring and compassionate I honestly could not have wished for a better experience. Thank you both. You made me feel like an extension to the Synter mini family and if I was able I would give them both a a 10 star review. Diolch and sent with much gratitude and respect. Edna xx
August 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Swansea MINI
Dear Edna, Thank you for taking the time to leave such a glowing review for Sytner Swansea MINI. We are delighted to hear that you have always had a positive experience with our team, especially with Tara and John. We are proud to have them as part of our Sytner family and we will make sure to pass on your kind words to them. We are grateful for your loyalty and we look forward to welcoming you back in the future. Best regards, The Sytner Swansea MINI Team
First class service from the mini sales at Syntner
The service level and negotiations was never pushy when buying the recent mini countryman. Graham Dawson drove the car from Swansea to Warwickshire and from first meeting him he was bubbly, charming, knowledgeable and spent several hours going through and helping my husband and I set up personal information. He is a wonderful representative of Syntner and deserves recognition. After sales, the same helpful and charming person.
April 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your glowing 5-star review, Catherine Prentice. We are delighted to hear that you had a positive experience at Sytner Swansea MINI. Our team takes great pride in providing exceptional service and we are thrilled that Graham Dawson was able to assist you with your recent purchase. We are pleased to hear that he was knowledgeable, charming, and helpful throughout the process. We will be sure to pass along your kind words to him. Thank you for choosing Sytner Swansea MINI and we look forward to serving you again in the future.
been dealt with twice now by tara at…
been dealt with twice now by tara at sytner due to me putting in an order for the mini cooper under the motorbility scheme.the first time i had all my children with me and my oldest (son) has autism so i had to warn her due to him not having any patience to wait around and that he didnt like being round people he didnt know and was at risk of me leaving early if he was to have a meltdown (which happens most times) but not once did he kick off and not once did he have a moan and i think it was due to her having a calming demeanour , answered every question we had and also felt she didnt leave anything out either and i think he felt safe enough to stay there as shes didnt seem to have a cocky attitude like most sales dealerships have (we've been to a few) and she made time for us and understood abit about his condition after me explaining bout him while we were there.not many people do that and the second time we was there to complete the order and get the ball rolling he asked before if it was still the same person as before as he liked the way she talked and she seemed lovely.she is absolutely brilliant at her job such a calmness and patience shes got that made us all feel like we could talk or ask her about anything with this car we were ordering and customer service skills were on point.its refreshing to be able to feel at ease and not judged and she done it all.absolutely fab employee.the whole dealership was such a calm and got a safe feel to it.lovely place to order a car , 10/10 🫶🏼
August 17, 2024
Unprompted review
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your glowing review, Kelly! We are delighted to hear that Tara at Sytner Swansea MINI provided you with exceptional service. We are proud to have her as part of our team and we appreciate her calm and patient demeanor. It's heartwarming to know that she made your experience comfortable and stress-free, especially for your son with autism. We strive to create a welcoming and safe environment for all our customers. Thank you for choosing us and we look forward to seeing you again.
New car
Excellent service the service man knew what he was on about and he felt made me feel at ease explained everything and it was a pleasure meeting him
August 2, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for taking the time to leave us a 5-star review, De! We are delighted to hear that you had an excellent experience at Sytner Swansea MINI. Our team takes pride in providing knowledgeable and friendly service, and we are glad that you felt at ease and well-informed during your visit. It was a pleasure meeting you and we look forward to welcoming you back in the future. Thank you for choosing Sytner Swansea MINI.
Excellent customer service
Excellent customer service!
Its been a really good experience buying my mini car
Graham Dawson was helpful friendly and efficient and kept me fully updated throughout the whole purchasing process finding me the right car to suit my needs
August 1, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, MsMargaretThomas! We are delighted to hear that you had an excellent experience at Sytner Swansea MINI. Our team takes great pride in providing top-notch customer service and we are glad that Graham Dawson was able to assist you in finding the perfect MINI to suit your needs. We appreciate your support and look forward to seeing you again in the future. Happy driving!
Reply from Sytner Group - Sytner Swansea MINI
Thank you for taking the time to leave us a 5 star review, David! We are delighted to hear that our representative at Sytner Swansea MINI provided you with excellent service. Our team takes great pride in delivering exceptional customer experiences, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back for all your MINI needs in the future. Thank you for choosing Sytner Swansea MINI!
Great service
Had a really good experience buying my mini. Tara was so helpful and found me the right car to suit my needs.
July 19, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Julie! We are delighted to hear that you had a great experience purchasing your MINI from us. Our team at Sytner Swansea MINI strives to provide exceptional service and we are glad that Tara was able to assist you in finding the perfect car for your needs. We appreciate your support and look forward to seeing you again in the future. Happy motoring!
Reply from Sytner Group - Sytner Swansea MINI
Thank you for taking the time to leave such a positive review, Mrs Morgan. We are delighted to hear that Lewis provided you with excellent service and kept you informed throughout the ordering process. Our team at Sytner Swansea MINI strives to make every customer's experience as enjoyable and stress-free as possible. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Swansea MINI.
Excellent from start to finish
May 30, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Heulwen Williams. We are delighted to hear that you had an excellent experience with Sytner Swansea MINI. We strive to provide the highest level of customer service and satisfaction, and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Swansea MINI.
Fantastic customer service with…
Fantastic customer service with charlotte and lewis.
My 2nd mini with Sytner Swansea and well looked after.
Overall happy customer
June 1, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review, Ashleigh! We are delighted to hear that you had a great experience with Charlotte and Lewis. We strive to provide the best customer service and we are glad that we could meet your expectations. We are also glad that you chose Sytner Swansea MINI for your second car. We look forward to seeing you again soon. Thank you for being a loyal customer.
Extremely helpful
Sytner always go out of their way to help. All staff are always very pleasant.
May 18, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words about Sytner Swansea MINI. We are delighted to hear that you have had a positive experience with us. Our team always strive to provide the best customer service and we are pleased that you have noticed this. We are committed to ensuring that all of our customers have a pleasant and enjoyable experience when visiting us. We look forward to seeing you again soon and thank you for your continued support.
The country’s no.1 sales team.
The best Sytner for 100% care, attention and quality. Nothing appeared too difficult and always answered positively. Could not ask for better performance.
May 2, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Celia. We are delighted to hear that you had such a positive experience with us here at Sytner Swansea MINI. We strive to provide the highest level of care, attention and quality to all of our customers and it is wonderful to hear that we have achieved this for you. We are always here to help and we are glad that you found our team to be so accommodating. We look forward to seeing you again soon.
The whole positive experience work with…
The whole positive experience working with Sales Executive of the year 2023 Lewis Hughes was excellent. His attention to detail is second to none.
April 28, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words about Lewis Hughes, our Sales Executive of the Year 2023. We are delighted to hear that you had a positive experience working with him. We strive to ensure that our customers receive the highest level of service and attention to detail, and it is great to hear that Lewis has achieved this. We are proud to have him as part of our team and we look forward to continuing to provide excellent service to our customers. Thank you again for your review.
We love our Mini!!
We love our Mini!!! Fabulous car and a wonderful experience dealing with Tara and John who went out of their way to make our purchase easy. Professional, knowledgeable and helpful, we were completely satisfied with the service. See you on our first service!
April 29, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Rick! We are delighted to hear that you had a wonderful experience with Tara and John. We strive to provide the best customer service and it's great to hear that we achieved that with you. We look forward to seeing you on your first service and hope you continue to enjoy your MINI. Thank you for choosing Sytner Swansea MINI.
Charlotte the Sales Executive at Sytner…
Charlotte the Sales Executive at Sytner Swansea was so helpful and lovely. This is the third mini I’ve bought through Charlotte and nothing is ever too much trouble.
April 10, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you so much for your kind words, Miss Henry. We are delighted to hear that you have had such a positive experience with Charlotte at Sytner Swansea. We strive to provide the best customer service and it is wonderful to hear that Charlotte has been able to make your experience so enjoyable. We are so pleased that you have chosen to purchase three MINIs from us and we look forward to continuing to provide you with the same level of service in the future. Thank you for your continued support.
Our experience of Mini
Staff at Mini are so helpful and friendly. The layout of the showroom is excellent. We love the product and the after care.
April 25, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review, Jan! We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. Our staff always strive to provide the best customer service and we are glad that you found them to be helpful and friendly. We are also pleased that you liked the layout of our showroom and the product. We take great pride in our after care services and we are glad that you appreciate it. We look forward to seeing you again soon.
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind review, Mr Cross. We are delighted to hear that you had a positive experience with us here at Sytner Swansea MINI. We strive to provide the best possible product and service to all of our customers and it is great to hear that we have achieved this with you. We hope to see you again soon and that you continue to enjoy your MINI. Thank you for choosing Sytner Swansea MINI.
Friendly and efficient service -
Made to feel very welcome. Everything clearly explained. Comfortable waiting area with beverages available at all times.
March 22, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind review, Mrs Valerie Jones. We are delighted to hear that you felt welcome and that everything was clearly explained. We strive to ensure that our customers have a comfortable experience when visiting us and we are pleased that you found our waiting area to be pleasant. We are also glad that you found our beverages to be available at all times. We hope to see you again soon at Sytner Swansea MINI.
Excellent customer care
Excellent customer care. Lewis Hughes provides an excellent service.
Made to feel like one of the team and every aspect of our requirements is met
March 15, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Ceri. We are delighted to hear that Lewis Hughes provided you with an excellent service and that you felt like part of the team. We strive to ensure that all of our customers' requirements are met and it is great to hear that we have achieved this. We hope to see you again soon at Sytner Swansea MINI.
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind review, Mr Dauncey. We are delighted to hear that you had a positive experience with our staff at Sytner Swansea MINI. We strive to ensure that all of our customers receive the highest level of service and we are pleased that you found our staff to be friendly and knowledgeable. We hope that you will continue to enjoy your MINI and that you will visit us again soon. Thank you for choosing Sytner Swansea MINI.
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