Had great service from everyone. Notjing was too much trouble. CHarlotte, Leon Jenkins and Graham were so helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... See more
Company replied
Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... See more
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
375 Carmarthen Rd, SA5 8LW, Swansea, United Kingdom
- 01792 651505
4.8
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service again
Fantastic service (again) from Lewis and John in the purchase of our Mini Cooper.
Great job!
November 19, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you so much for your kind words, Jez! We are delighted to hear that Lewis and John provided you with fantastic service during the purchase of your MINI. We strive to ensure that all of our customers have a positive experience when visiting Sytner Swansea MINI and it's wonderful to hear that we have achieved this. We hope you enjoy your new car and we look forward to seeing you again soon.
Graham is an asset to the team
Graham is an asset to the team. His knowledge and expertise was invaluable. This is my third mini with Sytner and won't be my last
November 4, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words about Graham. We are delighted to hear that he was able to provide you with the knowledge and expertise you needed. We are also pleased to hear that this is your third MINI with Sytner and that you plan to return in the future. We strive to provide the best customer service and we are glad that Graham was able to help you. We look forward to seeing you again soon.
Professional customer service. …
Excellent customer service from Bechan Evans. Always answered questions and very professional. Followed up information promised by other staff members that they failed to provide. Very pleased with the whole purchase experience.
November 3, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review of Sytner Swansea MINI. We are delighted to hear that you had an excellent customer service experience with Bechan Evans. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are sorry to hear that other staff members failed to provide the information they promised, but we are glad that Bechan was able to follow up and provide the information you needed. We are pleased that you were happy with the whole purchase experience. Thank you for your kind words.
Lewis was a fantastic help in making me…
Lewis was a fantastic help in making me feel comfortable in a mini and purchasing one.
October 27, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr James. We are delighted to hear that Lewis was able to make you feel comfortable and assist you in purchasing a MINI. At Sytner Swansea MINI, we strive to provide the best customer service and ensure that our customers have a pleasant and enjoyable experience. We are glad that Lewis was able to make your experience a positive one and we look forward to seeing you again soon.
New car
Friendly, knowledgeable, professional staff. Provided clear and relevant information and gave me time to decide what was right for me.
October 12, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Sue. We are delighted to hear that you had a positive experience with our staff at Sytner Swansea MINI. We strive to provide our customers with the best possible service and it is great to hear that we achieved this with you. We understand that it can be difficult to make decisions and we are glad that we were able to provide you with the time and information you needed to make the right choice for you. We look forward to seeing you again soon.
This is the 2nd Purchases in 2 years.
This is the 2nd Purchases in 2 years.
Customer Satisfaction is 10/10.
Would not go anywhere else to buy a Car with the current setup of John Rosser and Graham
October 12, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review, Wade! We are delighted to hear that you have had two successful purchases with us in two years and that you are so satisfied with the customer service provided by John Rosser and Graham. We strive to provide the best customer experience possible and it is great to hear that we have achieved this with you. We hope to continue to provide you with the same level of service in the future and look forward to seeing you again soon.
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mark! We are delighted to hear that you had a great experience with us here at Sytner Swansea MINI. We strive to provide the best service and the best cars to our customers, and it's wonderful to hear that we have achieved that for you. We hope you enjoy your new car and that you will come back to us for all your future motoring needs. Thank you again for your review!
The Legend Lives On.
Excellent salesperson. Enthusiasm of the dealership and a wonderful product.
September 28, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Allan. We are delighted to hear that you had a great experience with our salesperson and that you are pleased with the enthusiasm of our dealership. We are proud to offer a wonderful product and we are glad that you are happy with it. We strive to provide the best customer service and we are glad that we have achieved that with you. Thank you for your review and we look forward to seeing you again soon.
Tara us brilliant🌟🌟🌟
Tara was brilliant throughout the process from deciding on spec through to delivery and handover. Tara was great at keeping us informed of progress all the way through the build and shipping process and organising things with Motability. This is the second Mini we have purchased with Tara and our 4th Mini together with several BMW’s from Sytner Group. Without doubt Tara is a perfect exemplar for Sytner and we will continue to return to Tara when we next upgrade.
October 3, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Gary. We are delighted to hear that Tara was able to provide you with an excellent service throughout the process of deciding on the spec, build and shipping of your MINI. We are also pleased to hear that this is the second MINI you have purchased with Tara and the fourth MINI you have purchased from Sytner Group. We are proud to have Tara as an exemplar for our company and we look forward to welcoming you back when you next upgrade.
Great customer service
Great customer service. Staff very knowledgable . Delivery of car exceeded expectations.
September 13, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Evans. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide the best customer service and ensure that our staff are knowledgeable and helpful. We are also pleased that the delivery of your car exceeded your expectations. We hope you enjoy your new car and that you will come back to us in the future. Thank you for choosing Sytner Swansea MINI.
Really enjoyed our experience was well…
Really enjoyed our experience was well pleased with the smooth handover
September 10, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Miles. We are delighted to hear that you enjoyed your experience with us here at Sytner Swansea MINI. We strive to ensure that our customers have a smooth and enjoyable handover process, and it is wonderful to hear that we have achieved this for you. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us in the future. Thank you for your support.
We would like to thank Lewis Hughes.
We would like to thank Lewis Hughes for the outstanding service we received while purchasing our Mini from Sytner Swansea. Lewis was a pleasure to deal with and even went out of his way to deliver the car on his way home. Mr and Mrs B Jones, Saundersfoot.
August 9, 2023
Unprompted review
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Brett Jones. We are delighted to hear that Lewis Hughes provided you with an outstanding service when purchasing your MINI from Sytner Swansea. We are proud of our team and the lengths they go to ensure our customers are happy. We are glad that Lewis was able to deliver the car on his way home and that you and Mrs B Jones had a pleasant experience. We hope you enjoy your new MINI and thank you for choosing Sytner Swansea.
Excellent service
Excellent service, easy to do business with, keen to please and find the right car
August 17, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind review, Yvonne. We are delighted to hear that you had an excellent experience with us at Sytner Swansea MINI. We strive to make it as easy as possible for our customers to do business with us and we are always keen to find the right car for them. We are glad that we could meet your expectations and we look forward to seeing you again soon.
We found Charlotte very friendly…
We found Charlotte very friendly ,helpfull and informative, and just before we took delivery we noticed a small scratch on the door and they said it would be sorted out which they have booked the car in to be done
August 15, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Gareth. We are delighted to hear that you found Charlotte to be friendly, helpful and informative. We take great pride in providing excellent customer service and we are pleased that you were satisfied with the experience. We are sorry to hear that there was a small scratch on the door and we are glad that we were able to book the car in to be sorted out. We hope that you are enjoying your new MINI and we look forward to seeing you again soon.
Very helpful staff which made the…
Very helpful staff which made the purchase a very pleasant experIence.
August 6, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Burley. We are delighted to hear that you had a pleasant experience when purchasing your MINI from Sytner Swansea. Our team of staff are passionate about providing excellent customer service and we are pleased that this was reflected in your experience. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us in the future. Thank you for choosing Sytner Swansea.
Lewis was brilliant
Lewis was brilliant, made us feel welcome. He was totally professional, without being overwhelming. The same can be said for Paul who delt with the financial agreement.
August 11, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Chris. We are delighted to hear that Lewis and Paul made you feel welcome and provided you with a professional service. At Sytner Swansea MINI, we strive to provide the best customer service and we are pleased that we have achieved this with you. We hope that you enjoy your new MINI and that you will come back to us in the future. Thank you for choosing Sytner Swansea MINI.
Great service!
August 4, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Howells-Pugh. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing or maintenance needs. Thank you again for your review and for choosing Sytner Swansea MINI.
Thank you
We had such a good experience when we brought our old mini for a service, Tammy from the service department was so helpful it gave us a positive feeling to purchase our new car from you. The sales staff (Lewis & Graham) were also fantastic, they made us feel very welcome unlike some other large dealerships in the area. We will definitely be recommending your dealership to our friends and family. Thank you (10 out of 10)
July 18, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Giffard. We are delighted to hear that you had such a positive experience with us. We strive to provide the best customer service and it is great to hear that our staff have made you feel so welcome. We are glad that you will be recommending us to your friends and family and we look forward to seeing you again soon. Thank you for your continued support.
Salesman Lewis Board was very polite
Salesman Lewis Board was very polite, very helpful, very knowledgeable and courteous. Would recommend to family and friends
July 13, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review, Janet. We are delighted to hear that you had a positive experience with Lewis. We strive to provide excellent customer service and it is great to hear that Lewis was able to meet your expectations. We appreciate your recommendation and hope to see you again soon at Sytner Swansea MINI.
Fantastic service!
Always a great service from Sytner, Swansea! This is our third visit and each time the team there, namely the mighty Graham & Paul tag team are friendly & professional. I can’t recommend them highly enough :)
July 6, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words and 5 star review! We are delighted to hear that you have had a great experience with us on your third visit. We are proud to have Graham and Paul as part of our team and we are glad that they have been able to provide you with a friendly and professional service. We appreciate your recommendation and we look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.