Had great service from everyone. Notjing was too much trouble. CHarlotte, Leon Jenkins and Graham were so helpful.
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I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... See more
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Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... See more
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
375 Carmarthen Rd, SA5 8LW, Swansea, United Kingdom
- 01792 651505
4.8
Excellent
348 reviews
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Excellent purchase from start to finish
This is the 3rd petrol mini that I've purchased.
Sytner go above & beyond to help me with build of the car. Lewis Hughes the sales man is amazing he's very polite & explains everything clearly so I understand.
He has kept me informed with the whole process all the way through, until I had my car. Even arranged me to have decal stripes on the bonnet & a roof decal.
There servicing of the mini is excellent as they come & collect the car & leave me with a courtesy vehicle.
As the garage is 60 Miles away each way.
This is so much easier for me as I don't have a local Sytner garage unfortunately!
The whole experience has been excellent!
Thank you!
March 1, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Theresa. We are delighted to hear that you have had such a positive experience with Sytner Swansea MINI. We are especially pleased to hear that Lewis Hughes was able to provide you with such excellent customer service and that you were able to get the decal stripes and roof decal that you wanted. We understand that it can be difficult to travel to our garage, so we are glad that our courtesy vehicle service was able to make the journey easier for you. We hope that you continue to enjoy your MINI and that you will come back to us in the future.
Review
I had the pleasure of Lewis dealing with the sale.
Lewis was fantastic.
I can not express how great he was.
He was always polite.
Communication was great.
He made the process less stressful.
He was very helpful in searching for the correct vehicle for myself.
He explained everything clearly.
I couldn't ask for anymore from a sales team.
February 28, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you so much for your kind words, Kimberley. We are delighted to hear that Lewis was able to make the process of buying a car less stressful for you. We strive to provide the best customer service possible and it's great to hear that Lewis was able to meet your expectations. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner Swansea MINI.
Patient and efficient help guiding me…
Patient and efficient help guiding me through all the paperwork and process involved in buying a new car.
February 19, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Baker. We are delighted to hear that you had a positive experience with us at Sytner Swansea MINI. We strive to provide our customers with the best possible service and it is great to hear that we achieved this for you. We understand that buying a new car can be a daunting process, so we are glad that our team was able to provide you with the patient and efficient help you needed. We hope you enjoy your new car and we look forward to seeing you again soon.
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review of Sytner Swansea MINI. We are delighted to hear that you had a great experience with us and that our service was both fast and efficient. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing needs. Thank you again for your kind words and we look forward to seeing you again soon.
My forever car
My experience was made so much better due to the openness and knowledge of Lewis Board. Lewis was approachable, friendly and listened to the requirements that I wanted in a new mini.
February 7, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Paula. We are delighted to hear that Lewis Board was able to provide you with the excellent service you deserved. We strive to ensure that all of our customers have a positive experience when visiting Sytner Swansea MINI and it is great to hear that Lewis was able to meet your requirements. We hope to see you again soon and thank you for your continued support.
Fantastic service as always
Fantastic service as always. Lewis is brilliant & so helpful & knowledgeable.
February 5, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you so much for your kind words, Mrs East. We are delighted to hear that you had a great experience with Lewis at Sytner Swansea MINI. We strive to provide the best customer service and it's great to hear that Lewis was able to meet your expectations. We are committed to providing the highest level of service and we are glad that you were satisfied with your experience. We look forward to seeing you again soon.
We had great service & communication…
We had great service & communication with our Mini sales executive who was extremely knowledgeable and professional. We would happily recommend Swansea Sytner Mini.
February 5, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Tony. We are delighted to hear that you had a great experience with our MINI sales executive. We strive to provide the best customer service and communication possible, and it's great to hear that we achieved this with you. We are proud to be able to offer our customers a professional and knowledgeable service, and we are glad that you would recommend us. Thank you for your feedback and we look forward to seeing you again soon.
My 3rd MINI from Sytner Swansea
My 3rd MINI from Sytner Swansea, professional and efficient always return my call. I know from experience the service department are equally attentive.
January 31, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, John. We are delighted to hear that you have had a positive experience with us here at Sytner Swansea MINI. We strive to provide the highest level of customer service and it is great to hear that we have achieved this with you. We are committed to ensuring that all of our customers receive the best possible service and we are glad that you have experienced this. We look forward to seeing you again soon.
Fab experience once again always a…
Fab experience once again always a pleasure dealing with Tara Bowen helpful knowledgable nothing is to much trouble and the same said for after care excellent service.
January 31, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Sandra. We are delighted to hear that you had another great experience with Tara Bowen and our aftercare team. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope to see you again soon and thank you for your continued support.
Great service from Bea
Great service from Bea - really friendly, supportive and informative
January 24, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Emma. We are delighted to hear that Bea provided you with great service. At Sytner Swansea MINI, we strive to ensure that all of our customers receive the highest level of customer service. We are pleased that Bea was able to provide you with the support and information you needed. We hope that you will continue to enjoy your MINI and that you will visit us again soon. Thank you for choosing Sytner Swansea MINI.
Very helpful and friendly staff
Very helpful and friendly staff. Nothing too much trouble. Cannot speak too highly of experience.
January 19, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Keith. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. Our team is committed to providing the highest level of customer service and we are pleased that you found them to be helpful and friendly. We strive to make sure that our customers have the best possible experience and it is great to hear that we achieved this for you. We look forward to welcoming you back soon.
The best experience of choosing your…
The best experience of choosing your car and made so easy x
December 1, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind review, Mrs Higgon. We are delighted to hear that you had a great experience when choosing your car with us at Sytner Swansea MINI. We strive to make the process as easy and enjoyable as possible, so we are pleased that we achieved this for you. We hope you are enjoying your new car and that you will come back to us in the future. Thank you for your support.
Exceptional staff at Sytner Swansea
At Sytner Swansea all of the staff are friendly and helpful with any query, no matter how big or small. There’s always a hot drink and snack available especially if you’re waiting for your car to be serviced. The sales team are fab and were able to get my business back on the road in no time with a new car. No query was too small. I was kept upto date at all times about when I could collect my new vehicle and the handover was easy and a pleasure. Who doesn’t like getting a new car right!
January 11, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words about Sytner Swansea. We are delighted to hear that you had a great experience with us. Our team is dedicated to providing the best customer service and we are glad that you felt supported throughout the process. We understand how important it is to have a reliable car and we are glad that we were able to get you back on the road in no time. We hope you enjoy your new car and we look forward to seeing you again soon.
Excellent service as per usual
Excellent service as per usual. The staff are very friendly and Tara’s product knowledge is outstanding. I am delighted with my new Mini, thank you.
January 11, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs G Lewis. We are delighted to hear that you are pleased with your new MINI and that you had an excellent experience with us. We strive to provide the best customer service and product knowledge, and we are glad that Tara was able to meet your expectations. We hope you enjoy your new MINI and we look forward to seeing you again soon.
My daughters new Mini Cooper
From my daughters initial enquiry, through to the new car handover the whole process was faultless. The salesperson, Lewis Hughes, was professional, friendly and thorough and he ensured that the handover process was a very personal and memorable experience for my daughter. Communication throughout was timely and accurate and I would have no hesitation in recommending both the Mini brand and Lewis Hughes from Sytner in Swansea. Highly recommended, well done and thank you.
January 9, 2024
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Mac. We are delighted to hear that your daughter had such a positive experience with us here at Sytner Swansea MINI. We strive to provide the best customer service and it is wonderful to hear that Lewis Hughes was able to make the handover process so personal and memorable. We are so pleased that you would recommend both the MINI brand and Lewis Hughes from Sytner in Swansea and we look forward to welcoming you back in the future.
Excellent customer service
Excellent customer service. Given time and patience by Sales and Financial Personnel.
December 16, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Gillian. We are delighted to hear that you had a great experience with our Sales and Financial Personnel. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved this. We are committed to providing our customers with the time and patience they need to make the right decisions for them. We look forward to seeing you again soon.
Staff attention was excellent
Staff attention was excellent , helpful non pressurized and informative
December 1, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Katherine. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide the best customer service and it is great to hear that our staff were helpful, non-pressurised and informative. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review and we look forward to seeing you again soon.
Purchased a mini from Lewis Hughes from…
Purchased a mini from Lewis Hughes from Swansea . A pleasure to talk too and Lewis was very efficient. I have purchased many cars over the years and this was definitely a pleasure down to the delivery driver who also friendly and helpful.
November 30, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Alan. We are delighted to hear that you had a pleasant experience when purchasing your MINI from Lewis Hughes at Sytner Swansea. We strive to ensure that our customers have the best possible experience when dealing with us and it is great to hear that Lewis and the delivery driver were both friendly and helpful. We hope you enjoy your new MINI and look forward to seeing you again in the future.
Charlotte was really helpful in every…
Charlotte was really helpful in every way a really positive experience. Many thanks.
November 29, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Carole Jones. We are delighted to hear that Charlotte was able to provide you with a positive experience at Sytner Swansea MINI. We strive to ensure that all of our customers receive the highest level of service and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will visit us again soon. Thank you for your support.
1st class service
November 21, 2023
Reply from Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Ruth. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide our customers with the highest level of service and it is wonderful to hear that we have achieved this. We are committed to ensuring that all of our customers have a positive experience with us and we are glad that you were satisfied with the service you received. We look forward to seeing you again soon.
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