Had great service from everyone. Notjing was too much trouble. CHarlotte, Leon Jenkins and Graham were so helpful.
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See what reviewers are saying
I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... See more
Company replied
Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... See more
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
375 Carmarthen Rd, SA5 8LW, Swansea, United Kingdom
- 01792 651505
4.8
Excellent
348 reviews
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Excellent customer service throughout…
Excellent customer service throughout the purchase of my new Mini. Would highly recommend!
September 26, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Mairwen, I'm delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Extremely helpful staff helpful and friendly.
Extremely helpful staff, kept me updated throughout the process. My sales representative was Tara Bowen , exceptional service, handover and aftercare. Overseen by the manager who was also helpful and friendly .
September 21, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Eleri, I'm delighted to read your kind words about Sytner Swansea and especially the service received from Tara. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Friendly, efficient and helpful team
I bought a pre-owned Mini and the team made this a friendly, efficient and easy process from start to finish.
With thanks to the team at Swansea, especially Tara and Owen who were very professional and helpful and answered all my questions.
Very happy and would recommend.
September 18, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Angela, I'm delighted to read your kind words about Sytner Swansea and especially the service received from Tara and Owen. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Outstanding Customer Service
Spoke to Sytner Sheffield about a Mini was told there when I asked about any damage that it wasn’t a new car so I couldn’t expect it to be like new. Went through Sytner Swansea (Lewis Hughes) as they were willing to bring the car down for me. Placed my deposit and the following day Lewis sent me picture of a damaged wing mirror and a gouge out of the steering wheel. Was not prepared to take that car. Lewis and the branch manager went out of their way to find an alternative vehicle which was better than the original car I had put a deposit on. I cannot fault their customer service and the fact that they advised me about the damage on the original car which I could have been stuck with. Service was over and above… thank you!!
September 7, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon, I'm delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Paul, I'm delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon, I'm delighted to read your kind words about Sytner Swansea and especially the service received from Lewis, Tara and the team. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
From the initial online enquiry and the…
From the initial online enquiry and the follow up with Lewis Hughes at Sytner the process of placing an order to taking delivery of the car was straight forward with no issues. I particulary liked the videos provided of the different models based on the quotes and of my car when it arrived at the dealership. I would recommend Sytner Mini Swansea.
September 3, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Jayne, I'm delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good morning Athena, I'm delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
NEW MINI COUNTRYMAN
Sales person Charlotte Evans informed us at every step,from ordering our new Mini Countryman to a smooth handover,excellent service as always from Sytner Mini Swansea.
August 26, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Mrs Wells, I'm delighted to read your kind words about Sytner Swansea and especially the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further I can assist with please do not hesitate contact me. Kind Regards Keith Farrell Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Outstanding Customer Service
Lewis Hughes was very professional and courteous, he was very helpful and gave us excellent advice which made the purchase of our new vehicle go very smoothly. Sytner's Swansea have been outstanding and we have now purchased three vehicles through them.
August 2, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mrs Jenkins, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Great customer service as always
Great customer service as always!
Was kept up to date at all times on the status of my new car and arrived sooner than expected even with all of the current delays which is out of everyone's control
July 24, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Alan, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Recent purchase of new Mini
It was a truly enjoyable experience purchasing our new Mini. We were treated courteously and efficiently and were updated regularly while waiting for delivery. Any queries we had were always dealt with speedily and knowledgeably.
Overall we couldn’t be happier and would be pleased to do business with Sytner in future.
July 24, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Everyone was so welcoming
Everyone was so welcoming! We travelled a long way and were welcomed with tea and welsh cakes, friendly smiles and a fantastic new mini! The service and response was fantastic from enquiry to collection and it all happened within a week. Great experience.
July 22, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Cathy, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Brilliant service and support from Tara
Brilliant service and support from Tara, came up with various options for us to consider and left with a gorgeous mini that I wouldn’t have initially considered.
Follow up calls and emails to ensure we were happy with our purchase were much appreciated.
July 18, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mrs Michael, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Tara. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Staff were extreemly helpful and…
Staff were extreemly helpful and professional. Communication was excellent.
July 11, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Cheryl, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
100 % good experience and I am enjoying…
100 % good experience and I am enjoying the car. Lewis Broad could not have been more helpful.
My one concern is that I have to embark on a 1.5 hour trip to get to Swansea if the car needs service etc. That was almost a deal breaker, I just hope it works out.
July 10, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Richard, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Lewis was extremely supportive
Lewis was extremely supportive, helpfully and keen throughout the whole process. From my first visit to view a Mini, Lewis wasn’t pushy but instead gave me his honest opinion and advise on what would suit me best. His customer service was beyond what was expected and it showed how much he cared about his position. I couldn’t fault the process.
July 5, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mr Davies, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Great service
Great service, Picked up my new car last week, Really happy with it.
The whole experience was great, with really helpful staff.
July 1, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Mark, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
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