Had great service from everyone. Notjing was too much trouble. CHarlotte, Leon Jenkins and Graham were so helpful.
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I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... See more
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Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... See more
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
375 Carmarthen Rd, SA5 8LW, Swansea, United Kingdom
- 01792 651505
4.8
Excellent
348 reviews
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Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Emme-Kate, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
From start to finish Lewis kept us…
From start to finish Lewis kept us informed of where our car was in the whole process. Lots of communication and never any pressure.
Well done!
June 18, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Jason, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
No complaints, great service
I went to order a motability Mini Countryman. Lewis Broad was great. He was patient and knowledgeable. The handover was smooth.
June 18, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Elizabeth, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mrs Collins, I’m delighted to read your kind words about Sytner Swansea, especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Purchase of Mini Cooper S
I only popped in on the off chance that Sytner in Swansea may have a new or year old mini. I was taken for a test drive by Tara (not having brought a licence with me) even though I had not booked an appointment. Nothing was too much trouble for Tara and Paul the Manager, who went through the finance options thoroughly. They did have a car that I wanted and everything only took a few days to process before I picked up my new Mini Cooper S. Both Tara and Paul was extremely efficient, professional, polite and friendly. It was a pleasure to deal with them both - and I am delighted with my new car.
June 5, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Trudy, I’m delighted to read your kind words about Sytner Swansea, especially the service received from Tara and Paul. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Returning customer of Lewis Hughes.
I have dealt with Lewis Hughes in Swansea for some years now. He is the reason I have stayed with mini and I will stay with mini for as long as he is there.
He is an absolute pleasure to deal with. He is always professional, polite, informative and friendly. Lewis made my purchase so easy, it couldn’t have gone any smoother if he tried. Lewis went above and beyond for me, being a driving instructor, he knew I’d need dual controls putting into my new mini, he arranged this, dropped it to be done and my new car was delivered to me, all ready to go to be able to go out and teach in, saving me losing working days and income.
Lewis is an absolute star and he is a huge asset to Sytner Mini, Swansea and the whole brand. Throughout the years having a mini, the customer service after the purchase regarding services, repairs and absolutely everything, he is there to help and make it as easy and as stress free as he can. He really does go and beyond for me, the customer. I wouldn’t want to deal with anyone else except him. He is a star in my eyes. I own a Driving School and two of my instructors who work for my school have since used lewis to purchase cars for their teaching vehicles as I had spoken about his professionalism, dedication and enthusiasm for his customers. He is an absolute credit to his team and the mini brand as a whole. Thank you Lewis 👌🏻
May 1, 2022
Unprompted review
Great service
Great service, Charlotte was a pleasure to deal with. The car took longer than expected but this was due to global supply chain issues not the branch itself. Very happy with my new mini!
April 25, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
5star would recommend sytner mini
April 20, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Mark, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Excellent service from Lewis Hughes
Excellent service from start to finish. Lewis Hughes was an absolute pleasure to deal with and made the whole process a really positive experience. In recent years we’ve preferred to order new cars online to avoid showrooms and unpleasant salespeople - Sytner Swansea was an absolute breath of fresh air and Lewis was absolutely brilliant. We are delighted with our new electric mini and wouldn’t hesitate to recommend Lewis.
April 19, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good morning Bethan, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Excellent Service, great team.
Charlotte from Sytner Swansea contacted me some months ago to offer a deal on a new Mini against my old (2 years) one. Excellent deal and really not to be missed. At every stage of the process Charlotte kept me informed and made it a personal goal to answer all questions, going into great detail regarding the differences / upgrades from old to new. This she did in easily understood terms, excluding "technical jargon". On the day of handover I was made to feel most welcome and special. Everything went smoothly, Graham gave more information on the new features, again in easily understood terms. John explained Gap Insurance simply. Overall a satisfying and exciting experience; couldn't fault Sytner Swansea.
April 17, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Lionel, I’m delighted to read your kind words about Sytner Swansea and the service received from the Charlotte and the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Excellent!
Excellent service as always and extremely helpful. Thank you for everything! 10/10
April 15, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Lucy, I’m delighted to read your kind words about Sytner Swansea and the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
This was a long distance sale - excellent service
This was a long distance sale. The Showroom in Swansea helped with every step in a very professional and courteous manner. Graham the Salesman and Owen the Sales Manager were excellent to deal with on this purchase.
I can thoroughly recommend dealing with this Sytner Branch.
April 7, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Alan, I’m delighted to read your kind words about Sytner Swansea and the service received from Graham and Owen. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Lovely people to deal with can’t do…
Lovely people to deal with can’t do enough for you Lewis Hughes is a fantastic salesman and will go out of his way to help you 👏👏
April 5, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Andrea, I’m delighted to read your kind words about Sytner Swansea and the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
The staff at Sytner Mini in Swansea
The staff at Sytner Mini in Swansea, in particular Lewis Hughes, John Rosser and Tara Bowen were very friendly, helpful and above all secured the Mini that I wanted. I cannot thank them enough. It was a pleasure to deal with these people.
March 29, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Morning Brenda, I’m delighted to read your kind words about Sytner Swansea and the service received from Lewis, John and Tara. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Fantastic experience
From start to finish it was an easy, friendly and helpful service.
Always there to answer any questions
Handover was slick and salesman knew his stuff
Lewis kept me informed and updated me as and when
Can’t fault the service I received and always have done from Sytner Mini Swansea
Thank you
March 23, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon, I’m delighted to read your kind words about Sytner Swansea and the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Service
Always receive a professional, personal service from the staff. Staff are friendly and extremely helpful. I have dealt with Charlotte Evans the last two occasions that I have purchased a new mini and she is always prepared to go above and beyond to make sure my experience is a good one. Highly recommend using Sytner Swansea, as a mini customer you are made to feel part of the mini family. Excellent service!
March 11, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good Morning Adele, I’m delighted to read your kind words about Sytner Swansea and the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Excellent service
March 9, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Mrs Lewis, I’m delighted to read your kind words about Sytner Swansea and the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Excellent service
The people at Sytner were very helpful especially Charlotte Evans in the Swansea branch. Nothing was too much trouble and they kept me updated regularly.
March 9, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Nigel, I’m delighted to read your kind words about Sytner Swansea and the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Review about purchasing a new vehicle.
Excellent customer service when purchasing a new care. Every aspect of the car was explained which was really helpful.
March 9, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Miss Jenkins, I’m delighted to read your kind words about Sytner Swansea and the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
Swansea Mini
Graham at Swansea Mini was excellent, as were the rest of the team there. He kept us up to date due to delays out of their control. Would definitely recommend them.
March 9, 2022
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Mrs Cole, I’m delighted to read your kind words about Sytner Swansea and the service received from Graham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director
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