The best Land-rover garage I have had my services etc done, staff are friendly/helpful, easy booking. Can’t fit the life of me understand why it’s closed, I travel from York because it’s that good. G... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After purchasing a brand new land rover discover sport, I have experienced issues with the brakes and an odd engine rattle. This is after only 800 miles. Both issues are clearly there and are obviou... See more
Company replied
Collection and drop off for first MOT, received both telephone call and text as a reminder, Keith the driver arrived on time and was as cheerful and polite as ever! Vehicle returned washed and vacuume... See more
Company replied
Service was carried out in a timely manner. Car pick up and delivery to and from home address was smooth and driver very polite. All in all an excellent service.
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
325 Barnsley Road, WF2 6EH, Wakefield, United Kingdom
- 01924 242422
4.6
Excellent
812 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Making a booking and service
I appreciate the advice and help when booking in the vehicle. As usual from the point of arriving reception are welcoming, keep me updated and many thanks to Ella. Please pass my thanks on to the team.
June 25, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Mr Schkirpan, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a positive experience at Sytner Wakefield 4x4 Specialist. Our team takes great pride in providing an excellent customer service, and we are glad that you felt welcomed and well-informed during your visit. We will be sure to pass on your thanks to Ella and the rest of the team and we look forward to seeing you again in the future. Kind regards Nick Miernik, Head of Business
Excellent customer service
Excellent customer service. From both reception staff to service staff.
June 16, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning David, Thank you for your kind words. We are delighted to hear that you had an excellent experience with our team at Sytner Wakefield 4x4 Specialist. Our staff takes great pride in providing great customer service, from our Receptionists to our Service team. We are committed to ensuring that every customer feels valued and well taken care of. We appreciate your feedback and look forward to serving you again in the future. Kind regards Nick Miernik, Head of Business
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Mr Nelson, Thank you for taking the time to leave us a 5 star review. We are delighted to hear that you were happy with the service provided by our Sytner Wakefield 4x4 Specialist team. It is our goal to ensure that all of our customers have a positive experience with us, and we are glad to hear that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Kind regards Nick Miernik, Head of Business
All went as planned and car returned…
All went as planned and car returned cleaned and washed at the promised time. The decision to remove new car sales from this dealership makes the overall experience not as good.
June 17, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon and thank you for taking the time to leave us a 5-star review. We are delighted to hear that your recent experience with Sytner Wakefield 4x4 Specialist went as planned and that your car was returned to you on time and in a clean condition. We understand that the decision to remove new car sales from our dealership may have impacted your overall experience, and we apologise for any inconvenience this may have caused. We appreciate your feedback and will continue to strive for excellence in all aspects of our service. Kind regards Nick Miernik, Head of Business
Thank you Ellie and Tara
Ellie and Tara were great. I wish they’d bring back the courtesy car service.
June 17, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Mr Harris and thank you so much for your kind words about Ellie and Tara at Sytner Wakefield 4x4 Specialist. We just wanted to let you know that we do still offer a Courtesy Car service. If you ever need one during your visit, feel free to let us know in advance and we’ll be happy to arrange it for you. If I can be of any further assistance, please do not hesitate in contacting me directly, I would be more than happy to help. Looking forward to seeing you again soon. Kind regards Samantha Beighton, Client Experience Manager @ samanthabeighton@sytner.co.uk
Poor experience
Was told my service would take approximately 90 mins so I decided to go for a walk. After just over 2 hours I returned to the dealer. I was told to take a seat & someone would be with me. An hour later & someone finally came to tell me my car shouldn't be much longer. I finally left the dealership over 3 hours after arriving.
I was also told (in the booking email) that I would recive a JLR video capture. I'm still waiting!
Also told I would be sent a survey from the dealership to complete - again I'm still waiting. Makes me think they know that they woildn't get a good review due to poor customer service!
The service seems to have gone dowhill since the place changed from a main dealership. Such a shame as was great before!
June 2, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon and thank you for taking the time to share your experience. We're sorry to hear that your recent visit to Sytner Wakefield 4x4 Specialist didn't meet your expectations. We understand how frustrating it can be when things take longer than anticipated, and we genuinely regret that your time with us felt prolonged. Our team works hard to ensure every customer is looked after and kept informed, so it's disappointing to hear this wasn’t your impression on the day. With regards to the follow-up survey, it's managed by an external system and isn't something we manually send or withhold. That said, your feedback is important to us, and we value hearing directly from our customers—positive or otherwise. While there have been some changes to how the business is operated, our commitment to service quality remains the same. We're always looking for ways to improve, and your comments will certainly be shared with the team. If we can be of any further assistance, please do not hesitate to contact us. Kind regards Samantha Beighton, Client Experience Manager
Great sevice from start to finish.
May 20, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Michael, Thank you for your kind words. We are delighted to hear that you had a great experience with our team at Sytner Wakefield 4x4 Specialist. Providing an excellent service from start to finish is our top priority, and we are glad to know that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Kind regards Nick Miernik, Head of Business
Very efficient and pleasant staff and a…
Very efficient and pleasant staff and a courtesy car to make it easier
May 20, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Mary and thank you for your kind words. We are delighted to hear that you had a positive experience at Sytner Wakefield 4x4 Specialist. Our team takes great pride in providing an efficient and pleasant service to our customers. We are also glad that our Courtesy Car made your visit more convenient. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
Great service from sytner group,
Great service from sytner group,
Special thanks to Kyle, his service was excellent very helpful, knowledgeable and enthusiastic, lovely lad!
From Joanne and Scott.
May 20, 2025
Unprompted review
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Joanne and Scott, Thank you for your kind words. We are delighted to hear that you had a great experience at Sytner Wakefield 4x4 Specialist. Our team takes pride in providing an excellent service, and we are glad that Kyle was able to assist you with his knowledge and enthusiasm. We appreciate your support and look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
Good efficient service
May 20, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Mr Spurr, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you received good and efficient service from our Sytner Wakefield 4x4 Specialist team. We pride ourselves on providing a top-notch service to all our customers and it's great to know that we have met your expectations. We appreciate your support and look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
Excellent exemplary service
May 6, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon and thank you for your glowing review of our Sytner Wakefield 4x4 Specialist dealership. We are delighted to hear that you received an excellent and exemplary service from our team. Our goal is to always provide a top-notch service to our valued customers, and we are thrilled to know that we have met your expectations. We take great pride in our work and it is an honour to receive such positive feedback. We look forward to continuing to provide you with an exceptional service in the future. Kind regards Nick Miernik, Head of Business
So helpful and really pleasant to deal…
So helpful and really pleasant to deal with!
April 17, 2025
Unprompted review
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Bronte, Thank you for your kind words. We are delighted to hear that our team at Sytner Wakefield 4x4 Specialist were able to provide you with a helpful and pleasant service. We strive to ensure that all our customers have a positive experience with us, and it is always a pleasure to receive such positive feedback. We appreciate your support and look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
Defender 90 Service
From booking our vehicle in for a service, being met by the friendly team through to being given a thorough report on the checks that had been carried out. The team were knowledgeable and there is a good customer service ethos running through the dealership.
April 16, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Karen, Thank you for your glowing 5-star review. We are delighted to hear that you had a positive experience at Sytner Wakefield 4x4 Specialist. Our team takes great pride in providing an excellent customer service and ensuring our customers are well-informed about their vehicle's service. We are pleased to hear that our team's knowledge and friendly approach left a lasting impression on you and we look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
Amazing very happy
April 16, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Stephen, Thank you for your fantastic review. We are delighted to hear that you had an amazing experience at Sytner Wakefield 4x4 Specialist. Our team strives to provide an exceptional service and we are thrilled that we were able to meet your expectations. Your satisfaction is our top priority and we are honoured to have earned your 5-star rating. We appreciate your support and look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
Amy is a great sales person answers all…
Amy is a great sales person answers all questions confidently no tasks to big or small knows her stuff
April 14, 2025
Unprompted review
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon Rob, Thank you for your kind words. We are delighted to hear that Amy provided you with an exceptional service during your visit to Sytner Wakefield 4x4 Specialist. As a knowledgeable and confident Salesperson, she is always willing to assist with any questions, big or small. We are proud to have her on our team, and we appreciate your recognition of her expertise and will pass on your compliments to her. Kind regards Nick Miernik, Head of Business
Paul was great to deal with and made…
Paul was great to deal with and made the process of buying the vehicle very easy and comfortable.
Addressed all my issues raised.
March 27, 2025
Unprompted review
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Steven, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Paul provided you with a great experience at Sytner Wakefield 4x4 Specialist. Our team strives to make the car buying process as easy and comfortable as possible for our customers. We are glad that Paul addressed all of your concerns and made sure you were satisfied with your purchase. Kind regards Nick Miernik, Head of Business
Good service excellent staff
Good service excellent staff. Free coffee and good gesture but doesn't taste the best.
April 2, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Morning Michael, Thank you for your kind words. We are delighted to hear that you had a good experience with our team at Sytner Wakefield 4x4 Specialist. Our staff takes great pride in providing an excellent service to our customers. We are glad that you enjoyed our complimentary coffee, although we apologise if it did not meet your taste preferences. We appreciate your feedback and will take it into consideration. We look forward to serving you again in the future. Kind regards Nick Miernik, Head of Business
The reception staff are very friendly…
The reception staff are very friendly and helpful. I was offered a coffee immediately on arrival, the booking in formalities were completed by the service administrator in a matter of minutes and I drove away in the curtesy car provided. My vehicle, washed and valeted, was ready for me at the agreed time and I was quickly on my way!
March 31, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon Mr Simpson, Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a pleasant experience at Sytner Wakefield 4x4 Specialist. Our team takes great pride in providing an excellent customer service, from the friendly Reception staff to the efficient Service Administrators. We are glad that you were able to enjoy a cup of coffee and a Courtesy car while your vehicle was being taken care of. We hope to see you again in the future. Kind regards Nick Miernik, Head of Business
Picked up my Discovery Sport yesterday…
Picked up my Discovery Sport yesterday from Wakefield - love it!
John Smailes has been extremely helpful from our visit last week to collection today. Ladies on reception friendly and helpful too. 😊
March 31, 2025
Unprompted review
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon Nadine, Thank you for your glowing 5-star review. We are delighted to hear that you are loving your new Discovery Sport from Sytner Wakefield 4x4 Specialist. It's wonderful to know that John Smailes provided you with an excellent service during your visit and collection. Our friendly and helpful Reception team is always here to assist you. We hope you enjoy your new vehicle and we look forward to seeing you again in the future. Kind regards Nick Miernik, Head of Business
Debbie on Reception is an asset to you…
Debbie on Reception is an asset to you all ! She has such an amazing personality whilst being professional !
March 31, 2025
Reply from Sytner Group - Sytner Wakefield 4x4 Specialist
Good Afternoon Elaine, Thank you for your kind words for Sytner Wakefield 4x4 Specialist. We are delighted to hear that Debbie on Reception has made such a positive impression on you. We agree that she is a valuable member of our team, with her warm personality and professional approach. We are proud to have her representing our dealership and will be sure to pass your compliments along to Debbie. We look forward to welcoming you back in the future. Kind regards Nick Miernik, Head of Business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.