I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, a... See more
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Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs. Ayesha (hope I’ve spelt this ri... See more
Company replied
Booked my car in for a brake fluid service , 6 weeks in advance, on arrival nowhere to park my car , once entered the reception was told they can’t find my booking on tablet . Lots of waiting aro... See more
Company replied
We were looked after by a lovely young man, Sam Hole, who was very knowledgeable and really helpful, and gave us great advice about the vehicles we should look at. We never felt rushed, and nothing w... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lever Street, WV2 1AD, Wolverhampton, England, United Kingdom
- 01902457000
3.8
Great
229 reviews
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Poor service
I have used this dealership for years now and my recent experience (this week)has left me disappointed. I phoned to book my car in to have the park button looked into as well as the idrive which keeps rebooting. On check in of my key i stated both of these issues again. Upon collecting my car, I asked the lady if my park button issue was sorted she said yes. I then asked has my idrive been sorted? She looked at the paperwork and said yes. I left the car with you for 3 days to allow for repairs as well as getting it serviced which was agreed last minute. I paid the large bill and off I went to pick my kids from school. When I got home I rang bmw saying my idrive was not fixed. I was told I would receive a call back but this did not happen. Also I would have expected some sort of communication regarding my chipped park button seeing as you were looking at it anyway. Communication seems to be a problem here, from giving me inaccurate final bill total on the phone to the video sent of my car where the guy spoke so fast you can’t understand what he is saying. Now after all this, sytner bmw wolverhampton are telling me to bring my car back and pay for the idrive diagnosis? Never again.
September 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Barinder, Thank you for taking the time to share your recent experience at Sytner Wolverhampton BMW. We are disappointed to hear that your visit did not meet your expectations and we apologise for any inconvenience caused. We take great pride in providing exceptional service to our customers and we are sorry to hear that we fell short on this occasion. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Kind Regards, Chat Shoker. Head of Business
From start to finish of purchasing the…
From start to finish of purchasing the car it was a very smooth process
September 26, 2025
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing 5-star review, Mr Everiss. We are delighted to hear that your experience at Sytner Wolverhampton BMW was smooth from start to finish. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that we were able to make your car purchasing process a seamless one. Kind Regards, Chat Shoker. Head of Business
Fantastic experience from first enquiry…
Fantastic experience from first enquiry to driving away in our new (to us) BMW.
Particular mention for Salesman James Lloyd Roberts who was excellent.
September 29, 2025
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review Mr Routley. We are delighted to hear that you had a great experience with us. We are especially pleased to hear that James provided excellent service. We hope you enjoy your new BMW and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
We went out of our way to travel to all…
We went out of our way to travel to all the way Wolverhampton because of the great customer service. We were made very welcome and I love the car.
September 27, 2025
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Kathryn! We are delighted to hear that our customer service at Sytner Wolverhampton BMW was worth the journey for you. It is our top priority to make our customers feel welcome and satisfied with their experience. We appreciate your support and look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
Formal Complaint Ignored
Having raised a formal complaint with BMW customer services, Sytner Wolverhampton were contractually obliged to respond within 48 hours. This did not happen
I have had no end of faults with my iX1 and to be far, the service team have been more than helpful but my complaint has simply been ignored. If I do not hear from them within then next 48 hours I will escalate my complaint to the Ombudsman
September 22, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Lisa, We are sorry to hear about your negative experience with our dealership. We apologise for the delay in responding to your complaint and understand your frustration. We take all customer complaints seriously and strive to provide prompt and satisfactory resolutions. I have asked my Customer Service Manager Sam Keeling to contact you to discuss your complaint in detail to look for a resolution. We value your feedback and hope to have the opportunity to address your concerns and improve your experience with us. Kind Regards, Chat Shoker. Head of Business
If I could give this place minus stars
If I could give this place minus stars, I absolutely would. Sytner BMW Wolverhampton is the textbook definition of greedy, incompetent and utterly unprofessional.
I took my BMW 640d Gran Coupe in — a smooth car with only 40k miles, running perfectly apart from a harmless intermittent orange check engine light that came and went on its own. No performance issues whatsoever. They had the car for two full days and still couldn’t find the fault. Fair enough, I thought — until they slapped me with a shameless £619 bill for absolutely nothing. Not a fix, not an explanation — just daylight robbery.
As if that wasn’t insulting enough, they then had the guts to tell me they needed the car for another day to poke around for three hours at £150 an hour — another £450 — with zero guarantee they’d even find the cause! So, I’d be nearly £1,100 down and still potentially no further forward. What an absolute disgrace.
The staff were rude, dismissive and clearly only interested in milking every last penny rather than actually helping a customer. To add insult to injury, when I came to collect my car they told me it was in the parking area. It wasn’t. After wasting time searching, I eventually discovered it had been locked away on their rooftop parking. The word Unprofessional doesn’t even begin to cover it.
This dealership is a total scam. They are greedy, incompetent, careless, and shamelessly rip people off. Avoid Sytner BMW Wolverhampton at all costs — they’ll happily take your money while giving you nothing but stress and excuses in return.
September 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr Misra, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent visit to Sytner BMW Wolverhampton did not meet your expectations. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have encountered. Thank you for bringing this matter to our attention. Kind Regards, Chat Shoker. Head of Business
Rosie in the service department did an…
Rosie in the service department did an amazing job 10/10
July 31, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Chris! We are delighted to hear that Rosie from our service department provided you with exceptional service. We take great pride in our team's dedication to providing top-notch customer service, and we are thrilled that Rosie's efforts were recognised. We will be sure to pass along your kind words to her. Kind Regards, Chat Shoker. Head of Business
No care taken
Took my daughters car in for a recall when I collected the car one of the wheels had been damaged when I told them they said no it's not been done here as our technicians are really good and they will tell us if they cause any damage.
They wanted to check cctv???
I dont know how on earth that will ever be found but I left it at that.
Waiting for a phone call that didn't come so I called and was told they were still looking into it.
I then received an email the next day to say the damage was definitely not done there.
My 19 year old daughter works hard to pay for that car and those wheels are new only 3 weeks old so I 100% know that damage was done there.
I stupidly thought using a main dealer they would take care.
Shame on you BMW.
Then they offer you a free MOT as it was a recall there is no chance that car will ever go back to that garage.
June 20, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Justene, We are sorry to hear about your experience at Sytner Wolverhampton BMW. We apologise for any inconvenience caused during your visit. We take great pride in our technicians and their work, and we assure you that any damage caused during a recall would have been reported to us. We understand your concern for your daughter's car and we would like to assure you that we always strive to take care of our customers' vehicles. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss this matter further. Kind Regards, Chat Shoker. Head of Business
Trying to book or even get a call back…
Trying to book or even get a call back from the BMW / service department has been a nightmare. All i wanted to do was book motorbike service with my local dealership ........
June 10, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr French, We are sorry to hear about your frustrating experience with our service department at Sytner Wolverhampton BMW. We apologise for any inconvenience caused in trying to book a Bike service with us. I have asked my Service Manager, Ashley Breeze, to contact you directly to book your Bike in. Kind Regards, Chat Shoker. Head of Business
Very welcoming
Very welcoming. Wasn’t pushy Jason made my experience really good especially when making a purchase of a car
May 4, 2025
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Natasha. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team strives to create a welcoming and pressure-free environment for our customers, and we are glad that Jason was able to assist you in finding the perfect car. We take pride in providing exceptional service and making the car-buying process enjoyable for our customers. Kind Regards, Chat Shoker. Head of Business
Excellent service and communication…
Excellent service and communication provided by BMV Synter
April 12, 2025
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Cheryl. We are delighted to hear that you had an excellent experience with our team at Sytner Wolverhampton BMW. Providing exceptional service and clear communication is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to continuing to provide you with the highest level of service. Kind Regards, Chat Shoker. Head of Business
Fantastic customer service!!
Lost faith in another BMW dealer and was going to buy a different brand, but spoke to Luke Freeman yesterday who was genuine, helpful and totally understood my situation. I would definitely recommend him for anyone wanting to buy a new car from someone who is professional, non pushy and on the ball. I am now excited to get my new car and feel like a valued customer… thanks Luke!!!:)
April 7, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your positive experience with us, Jayne. We are delighted to hear that Luke Freeman was able to restore your faith in our dealership and the BMW brand. Kind Regards, Chat Shoker. Head of Business
Took my car to the dealership for…
Took my car to the dealership for investigation and fix if necessary. This was actioned by a third party dealer using the one link system.
I got to the dealership and waited around a while without anyone asking me have I been attended too .
When a female by the name of Leah turned up with less customer service approach, she had not a clue how to deal with a customer at a top brand dealership .
I explained that the third-party dealership who I purchased my vehicle through I’ve used the one link system to make the booking and have advised that BMW of familiar with this and they will liaise with them directly regarding the investigation results and if any remedial needs to be carried out.
I was abruptly told that anybody could have made that booking and we require evidence of this otherwise the cost would come to myself.
I feel that she could have taken this information that I have provided and investigated and come back to me with a proper response than trying to enforce her own opinion which to me did not seem like company policy.
Even though I was attending the dealership via a third-party, it was my very first interaction with the dealership and the outcome has been very poor to say the least.
I certainly would not want to deal with this individual again.
March 25, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Moby, We are sorry to hear about your recent experience at Sytner Wolverhampton BMW. We apologise for any inconvenience caused by the lack of customer service you received from Leah. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Kind Regards, Chat Shoker. Head of Business.
Sold me a car with cosmetic and a…
Sold me a car with cosmetic and a technical issue and on top of that owe me £179 refund which is due from 28Feb. Despite sending emails, they keep saying they will refund it today and it never happens. Have raised this with their centre manager who is still searching for a replacement vehicle and yet to provide a date. So much hassle for buying an "Approved" used car.
February 28, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Nirendra Kannangara, We are sorry to hear about your experience with our dealership. We apologise for any inconvenience caused by the cosmetic and technical issues with your car, as well as the delay in your refund. We understand that this has been a hassle for you and we would like to assure you that we are taking steps to resolve these issues as soon as possible. Kind Regards, Chat Shoker. Head of Business
Brilliant car buy experience
I recently purchased a BMW i4 from Jason W at BMW Wolverhampton. This is the second car we've bought from him, and once again, he and the team were incredibly helpful. Although they didn’t have the car in stock, they went above and beyond to source my dream spec. Thank you, Jason, and the entire BMW Wolverhampton team!
March 7, 2025
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr C, Thank you for taking the time to leave such a glowing review for Sytner Wolverhampton BMW. We are delighted to hear that you recently purchased a BMW i4 from our dealership and that it was your second car from us. We are pleased to hear that Jason W and our team were able to assist you in sourcing your dream spec, even though it was not in stock. Thank you for choosing Sytner Wolverhampton BMW and we look forward to seeing you again in the future. Kind Regards, Chat Shoker. Head of Business
So Hassle free I wondered if I'd missed something..
Matt, Lewis and the team took the stress out of buying my car when other dealerships had not been so supportive.
It was nice to see such good customer service, from walking through the door to driving away with my new car, having sold my car to them in part-exchange.
February 21, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Louise, Thank you for taking the time to leave us a 5-star review for your experience at Sytner Wolverhampton BMW. We are delighted to hear that Matt, Lewis, and the rest of our team were able to make your car buying process stress-free and enjoyable. Our goal is to provide exceptional customer service from the moment you walk through our doors until you drive away in your new car. Kind Regards, Chat Shoker. Head of Business
Had a really good experience test…
Had a really good experience test riding my favourite GS 1250 and F750. Customer service was excellent by Wayne, he was very professional and made me feel very welcomed.
I will definitely be visiting this garage when I decide to buy.
Thank you
February 2, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear SS, Thank you for taking the time to share your positive experience at Sytner Wolverhampton BMW. We are delighted to hear that you had a great time test riding the GS 1250 and F750, and that our customer service, particularly from Wayne, met your expectations. We pride ourselves on providing a professional and welcoming environment for our customers, and we are glad that you felt that during your visit. We look forward to welcoming you back when you are ready to make a purchase. Kind Regards, Chat Shoker. Head of Business
Couldn't fault the customer service
Couldn't fault the customer service, the "Jason's" were spot on. Friendly, professional and did exactly what was promised. Must say the coffee wasn't quite "Audi Leicester" but the chocolate trolley made up for that.
Car was well prepared, there was an issue which I reported to Jason, and he called offering to assist towards its resolve, without me asking for anything. That is services I've never received from any dealership, and I've brought from many.
Couldn't recommend the Jason's enough top top service.
January 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Milky Blanker. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team of "Jason's" take great pride in providing friendly and professional service to our customers. We apologise that our coffee did not meet the high standards of Audi Leicester, but we are glad that our chocolate trolley made up for it. Thank you for recommending us and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Car I purchased is lovely … shame about the hard sell tactics
Car I purchased is lovely .. however Sas and Ray who served me hard pushed finance and an extended warranty. Finance not a problem, I paid it off but the extended warranty with Bumper.co is .. I was on my own and driven 4 hours to get there. They took advantage. I’ve requested for it to be cancelled with Sytner and Bumper and in the end I cancelled the direct debit. I’m now getting phone calls from Bumper chasing payment. Supposedly this was 1 years extended warranty where I could take the car should I need to, to any garage for repair. Not according to Bumpers website which I checked when I got home. It’s a payment plan for paying for repairs only at certain garages.
October 23, 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mighty Mouse, Thank you for taking the time to share your experience with us. We are glad to hear that you are enjoying your new car from Sytner Wolverhampton BMW. However, we are sorry to hear about your dissatisfaction with the extended warranty and finance options offered by our team. We would like to assure you that we always strive to provide transparent and fair deals to our customers. We would like to invite you to contact our Head of Business, Ashley Barton, at ashleybarton@sytner.co.uk, to discuss your concerns further. We value your feedback and hope to resolve this matter to your satisfaction. Kind Regards, Chat Shoker. Head of Business (BMW & MINI)
Bad service
Sent a query Monday night, no contact received at all. It starts things off on the wrong foot and makes me not want to deal with them.
(POST REPLY FROM SYTNER)
Once bitten twice shy
September 24, 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your feedback with us. We apologise for the lack of contact you experienced and understand how this can be frustrating. We would like to invite you to contact our Sales Manager, Matt Haslam, at mathewhaslam@sytner.co.uk. He would be more than happy to address any concerns you may have and ensure that your experience with us is a positive one. Kind Regards, Chat Shoker. Head of Business
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