I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... See more
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I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... See more
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What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... See more
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Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Calder Park,Peel Avenue, WF2 7UA, Wakefield, United Kingdom
- 01924 241400
4.6
Excellent
744 reviews
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This company invites their customers to review, whether positive or negative
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Excellent service from Louis
Excellent service from Louis. Very professional, helpful and patient. Thank you.
February 14, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words Andy. We are delighted to hear that you had an excellent experience with Louis at Wakefield Audi. Our team takes great pride in providing professional, helpful, and patient service to all of our customers. We appreciate your recognition of Louis' efforts and will be sure to pass along your compliments to him. Thank you for choosing Wakefield Audi and we look forward to serving you again in the future.
A3 Saloon
Pleasant Staff.
Informative and professional salesperson.
I was looked after.
January 24, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
We are delighted to hear that you had a pleasant experience at Wakefield Audi, Robin. Our team takes great pride in providing informative and professional service to our customers. It is wonderful to know that you felt well taken care of during your visit. We strive to maintain high standards of customer satisfaction and we are glad to have met your expectations. Thank you for choosing Wakefield Audi and we hope to see you again in the future.
Smart dealership and friendly…
Smart dealership and friendly experience from everyone I spoke to there. Louis sorted the handover and process in buying the car & made it easy and worry free
January 31, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your positive review, Thomas. We are delighted to hear that you had a smart and friendly experience at Wakefield Audi. Our team takes great pride in providing excellent customer service, and we are glad that Louis made the car buying process easy and worry-free for you. We strive to create a stress-free environment for our customers, and we are happy to hear that we achieved that for you. Thank you for choosing Wakefield Audi, and we hope to see you again in the future.
Brilliant
Nothing but positive things to say about my experience purchasing an approved used car from Wakefield Audi. Louis Baker is an absolute credit to the team - he promptly messaged me after I enquired online, and within 4 days I have drove away in my car and couldn’t be happier with how stress free the process has been, Louis was even happy to help with my questions on his day off prior to my viewing when I also had positive experience with Will, Chris (and a manager from the office who also helped me when the team was busy - (sorry I didn’t catch your name)). No hassling just support and excellent communication. Thanks Louis, and the team.
January 16, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, Ellen. We are delighted to hear that you had a positive experience purchasing an approved used car from Wakefield Audi. Our team takes great pride in providing excellent customer service, and we are thrilled that Louis, Will, Chris, were able to assist you with your questions and make the process stress-free. We appreciate your kind words and look forward to serving you again in the future. Kind regards Lee Brearley, Head of Business
Dreadful after sales
I purchased an RSQ3 (used) in early 2024. It had a variety of issues, which were compounded by the worst customer services experience I’ve had purchasing a vehicle.
First, Audi Wakefield took the vehicle in for repair. They said they’d fixed the issues - they hadn’t. These were issues with wheel alignment and random braking from the adaptive cruise control as well as a host of minor issues.
Second, the sales team (James Templeton) then ignored all calls and emails for two months, when I said all issues remained unresolved.
Third, with nobody returning calls or emails, I then had to take it to another dealership to diagnose the issues, incurring several hundred pounds in costs.
Fourth, only after threatening legal action to have the car repaired (several months after the issues were discovered), did Ricky Philips of Audi Wakefield then finally have the car in to fix.
Fifth, the main issue having been fixed finally (some 8 months after raising the issue), I was then again ignored about the several hundreds of pounds spent to seek a resolution of the issues, which Audi Wakefield had initially lied and confirmed had been fixed.
Sixth, their complaints procedure is abysmal. I raised a complaint in August 2024 - no response has ever been received.
Absolutely abject customer services.
January 16, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
We are sorry to hear about your negative experience with our dealership. Thank you for bringing this to our attention, a member of our management team will be in touch shortly.
Great experience of buying a used Audi
I was treated well by Louis Baker from the beginning when I made an on line enquiry. No hard sell just giving information as needed. When things didn’t go quite to plan he was kind enough to give me a lift home and then deliver the new car to me at work.
He has continued to keep in touch since the sale to make sure everything is going well.
December 24, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Louise - Thank you for taking the time to leave us a 5-star review for your experience at Wakefield Audi. We are delighted to hear that Louis Baker provided you with exceptional service from the moment you made your online enquiry. Our team takes pride in providing a no-pressure environment and we are glad that Louis was able to assist you in a helpful and informative manner. We apologise for any inconvenience that may have occurred during your visit, but we are pleased to hear that Louis went above and beyond to ensure your satisfaction. It is our goal to make the car buying process as smooth and stress-free as possible for our customers. We appreciate your continued support and we are happy to hear that you are enjoying your new car. Thank you for choosing Wakefield Audi. Sincerely, The Wakefield Audi Team
Purchased a used (2023) Audi S8
I recently purchased a used (2023) Audi S8 from Audi in Wakefield. Even with numerous questions and emails from me, both Louis Baker and Ricky Phillips in their sales team did an amazing job and promptly answered all of my questions.
Excellent customer service!
December 17, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, Phill Morris. We are delighted to hear that you had a positive experience purchasing your used Audi S8 from Wakefield Audi. Our sales team, led by Louis Baker and Ricky Phillips, takes great pride in providing excellent customer service and promptly addressing any questions or concerns. We appreciate your recognition of their efforts and are committed to maintaining high standards for all our customers. Thank you for choosing Wakefield Audi.
Professional and Friendly Wakefield Synter Audi
From the moment Louis Contacted me at Wakefield Synter Audi concerning my inquiry to purchase A new car, all the way through to collection and driving away, the whole experience was energizing, rewarding and professional. The relationship built with Louis from start to finish was informative, up to date and precise. He kept me up to date with timelines and i never felt pressured in discussions regarding options, extra's and finance. A thoroughly rewarding and relaxing experience and will return to discuss future Vehicles when the time arrives.
December 17, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review Mark. We are delighted to hear that your experience at Wakefield Audi was nothing short of exceptional. Our team takes great pride in providing our customers with a professional and informative car-buying journey. We are pleased to hear that Louis was able to keep you updated and make the process stress-free for you. We look forward to welcoming you back in the future when you are ready for your next vehicle. Thank you for choosing Wakefield Audi.
Excellent Service
Louis was extremely helpful throughout the entire process of purchasing my car. He was helpful, honest and transparent. Ensuring that we were informed and under no pressure. His kind and genuine approach made us feel at ease and relaxed making the whole experience enjoyable and stress free.
December 15, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review Lauren. We are delighted to hear that Louis provided you with exceptional service during your car purchase. Our team at Wakefield Audi takes pride in being honest and transparent with our customers, ensuring a stress-free and enjoyable experience. We are glad that Louis's kind and genuine approach made you feel at ease. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Wakefield Audi.
Buying a car in my mind is a daunting…
Buying a car in my mind is a daunting task, especially being a woman on my own. Having visited other competitor garages and being met with the hard sell with little or no interest in what would actually suit my needs and what would sit comfortably within my budget it often left me feeling uncomfortable rushed and anxious about taking the next steps.
From the moment i sent an online enquiry through to Audi Wakefield and received a call the very next day from Louis i knew I was going to be in safe hands. The service i received in that one phone call was outstanding and this was just the beginning of my journey…
Louis let me talk and he listened. He knew i had enquired about a Q2 initially and so he ran through a list of things with me that i deemed important and that i would want the car to have, such as Sat Nav parking sensors etc. He knew i had a budget and asked if i would consider any other options of model. He did not over promise and told me that he would go away and have a look now he had all of the criteria and come back to me and that’s exactly what he did.
Ricky the senior business manager and Louis not only found me a car that suited my needs and budget but one i never dreamed i could afford. Professional friendly and genuine, i sat in the showroom with them both laughing and feeling like i had know the pair of them for years.
Thank you both for your advise and for standing out from the normal car sales crowd, you are by far the best sales people i have ever dealt with and won’t hesitate to return in the future. Your customer service has been brilliant from start to finish.
Fiona
December 6, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Ollie, Thank you for taking the time to share your positive experience at Wakefield Audi. We are delighted to hear that our team, especially Louis and Ricky, provided you with exceptional service and helped you find the perfect car within your budget. We pride ourselves on our professionalism, friendliness, and genuine care for our customers, and we are thrilled that this was reflected in your visit. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Wakefield Audi Team
Wait for the rest!!
This is the first post of what may come. Sytner Wakefield supplied me with a courtesy car that was not even MOT’d.More to follow!
To clarify this post relates to Sytner select Wakefield who supplied me with a non road legal courtesy car. I still await promised contact from Jon Easton at the branch.
November 22, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Good morning, please could you make contact with me directly leebrearley@sytner.co.uk as I do not understand this post. All of our courtesy vehicles are under 12 months old and are checked daily. I can only assume that this post was not meant for Wakefield Audi. Kind regards Lee Brearley - Head of Business - Wakefield Audi
Sytner Select Wakefield
Special Thanks to Harry for his excellent work, advice and great customer support even days after purchase.
November 4, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mr. Wiza, Thank you for taking the time to leave such a glowing review. We are delighted to hear that you had a positive experience with us, and we are especially pleased to hear that Harry provided you with excellent service and support even after your purchase. We pride ourselves on delivering exceptional customer service and it is an honour to know that we have met your expectations. We will be sure to pass on your kind words to Harry and the rest of our team. Thank you for choosing Sytner. Best regards
Went in Audi today
Went in Audi today. Just wanted to say how helpful Charlotte was and really appreciate the help with a few car options. Highly recommend.
November 3, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5 star review, Daniel. We are delighted to hear that you had a positive experience at Wakefield Audi. It's great to know that Charlotte was able to assist you and provide helpful options for your car. We truly appreciate your recommendation and we will be sure to pass on your kind words to Charlotte. Thank you for choosing Wakefield Audi and we look forward to seeing you again in the future.
very good and kind staff
November 2, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words, Marina. We are delighted to hear that you had a positive experience at Wakefield Audi. Our team takes great pride in providing excellent service to our customers, and we are glad that you felt well taken care of. We appreciate your recognition of our staff's kindness and we will continue to strive for excellence in all aspects of our dealership. Thank you for choosing Wakefield Audi and we look forward to welcoming you back in the future.
Great communication throughout the…
Great communication throughout the buying process. I dealt with Louis and from my first enquiry into the car he responded promptly. Sent a video even though the car hadn’t been prepped for the website as yet. Was never pushy with sales techniques, straightforward to deal with and friendly.
All of my interactions with the staff at the dealership were positive, and the coffee isn’t bad either.
October 18, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review Helen. We are delighted to hear that you had a positive experience at Wakefield Audi. Our team takes great pride in providing excellent communication and customer service throughout the buying process. We are pleased that Louis was able to assist you and that you found him to be straightforward and friendly. We are also glad that you enjoyed your interactions with our staff and the coffee. We appreciate your feedback and look forward to seeing you again in the future.
Happy with Synter Audi Wakefield
Great service from Louis at Sytner Audi Wakefield. Listened to all our requirements, was not pushy at all, very organised and responsive to any questions throughout the process. Everything went smoothly, thanks!
October 19, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5-star review Pippa. We are delighted to hear that you had a great experience with Louis . Our team takes pride in providing excellent service and we are glad that Louis was able to listen to your requirements and make the process smooth and hassle-free for you. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Louis Audi
Louis was a very friendly and professional man from the start. He made the whole experience a pleasure from start to finish. Genuine guy.
October 13, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words Peter. We are delighted to hear that Louis provided you with a friendly and professional experience at Wakefield Audi. It is our goal to make every customer's visit a pleasure from start to finish, and we are glad that Louis was able to achieve this for you. We appreciate your recognition of his genuine character and we will be sure to pass along your compliments to him. Thank you for choosing Wakefield Audi.
I recently purchased an AuExcellent Service from Start to Finish!di e-Tron…
I recently purchased an Audi e-Tron Vorsprung Estate 55 Quattro from Louis at Wakefield Audi, and I couldn't be happier with the entire experience. From the outset, Louis provided exceptional customer service, keeping me informed every step of the way with clear communication and professionalism. He went above and beyond, sending me around six detailed videos of the car—showing everything from the features to minor scuffs and bumps. He even followed up with a video after the car had been polished and touched up, which was a great touch.
What really stood out was Louis' dedication, even responding to emails while he was on annual leave, showing how much Wakefield Audi puts its customers first. He also gave me great advice on immobilisers and made the whole buying process comfortable, without any pressure. I was already keen on the car, so his approach made everything so much smoother.
The handover was done remotely, with the car being delivered straight to my door. Huge thanks to Karl, the driver, who completed an 8+ hour round trip from Wakefield to London and back. Despite the long journey, he kindly took me for a mini test drive to run through the basic functions of the car—top-notch service!
Also, a special mention to Jamie, who ensured my religious beliefs were respected and accommodated, securing the car until I was ready to make the payment. He was thorough in providing me with all the information I needed and made the process seamless.
Thank you, Louis, Jamie, and Karl, for making this such a fantastic experience! I highly recommend Wakefield Audi for anyone looking for great service and a hassle-free car-buying experience.
October 12, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review!. We are delighted to hear that you had a fantastic experience at Wakefield Audi and that our team, especially Louis, went above and beyond to ensure your satisfaction. We pride ourselves on providing exceptional customer service and it is wonderful to hear that this was reflected in your car-buying journey. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi and enjoy your e-tron - it's a fantastic car! Kind Regards Lee Brearley, Head of Business
The best car specialist who gave me hope.
I couldn’t have got a better service from a specialist within your company who goes by the name of Louis Baker. Louis was amazing, communication was outstanding, and he was able to help me every step of the way, and keep me hopeful when I thought I’d never be able to get a car. Louis was honest, helpful and very friendly. Louis made my car search exciting and was able to answer all questions regarding which car would suit me best for the miles that I do & what price range would suite me financially. I couldn’t have wished for a better car specialist, Louis made my dream a reality and I will always be grateful for all his help and support.
October 7, 2024
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, we are delighted to hear that Louis Baker provided you with exceptional service at Wakefield Audi. It is our goal to make the car buying process as smooth and enjoyable as possible, and we are thrilled that Louis was able to do just that for you. We will be sure to pass along your kind words to him. Thank you for choosing Wakefield Audi and we hope you enjoy your new car!
James T made everything very easy
James T made everything very easy, answered every question I had and helped me between 2 different cars, delivering an excellent service.
October 5, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words, Dann Louise. We are delighted to hear that James provided you with an excellent service and made the car buying process easy for you. Our team at Wakefield Audi strives to provide exceptional customer service and we are glad to know that we have met your expectations. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Wakefield Audi.
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