I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... See more
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I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... See more
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What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... See more
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Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Calder Park,Peel Avenue, WF2 7UA, Wakefield, United Kingdom
- 01924 241400
4.6
Excellent
744 reviews
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Great experience buying my new Audi A1…
Great experience buying my new Audi A1 with Thomas! He made sure the process was quick and smooth and his communication was great ! Thank you so much once again !
July 4, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, Vicky! We are delighted to hear that you had a great experience purchasing your new Audi A1 with Thomas at Wakefield Audi. Our team takes pride in providing efficient and effective service, and we are pleased to know that Thomas was able to make the process smooth and quick for you. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Great service from Thomas Quinn
Thomas Quinn was very professional with helping me buy my new Audi A1, sorted the pick up date as quick as possible due to the car not having a reg plate at the time. When collected noticed minor scratches but Thomas fit me in and sorted them out.
Only minor issues with staff communication, when dropping my car off I explained there were two scratches on each of the doors and this was not communicated to others which meant only meant one was fixed. And a slight scratch on my spare key which was given in on the day.
Overall would recommend and definitely suggest Thomas for any friends and family.
June 13, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Thomas provided you with a professional and efficient experience while purchasing your new Audi A1. We apologize for any minor issues with staff communication and will ensure that this is addressed with our team. We appreciate your recommendation and will be sure to pass on your kind words to Thomas. Thank you for choosing Wakefield Audi and we hope you enjoy your new car.
Alastair was very responsive and…
Alastair was very responsive and helpful throughout, including his after sales advice and support. He is highly commended.
July 5, 2025
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review. We are delighted to hear that Alastair provided you with exceptional service at Wakefield Audi. We pride ourselves on our responsive and helpful team, and it is an honour to receive such commendation. We are pleased that Alastair's after sales advice and support met your expectations. We will be sure to pass on your kind words to him. Thank you for choosing Wakefield Audi, and we hope to see you again in the future.
Collection day for my new Audi a3…
Collection day for my new Audi a3 sportback.
Whole process from start to finish was great. Only when I was presented the cars, things were not so great.
The condition on my new car was not what I expected for a brand new car. The car had marks all over which looked like it came from packaging/stickers on the car and not being dried properly.
James, the sales manager, was notified and came up with a solution to fix the issues.
June 21, 2025
Reply from Sytner Group - Wakefield Audi
Dear Mr Rasul, Thank you for taking the time to leave us a 4-star review for your recent experience at Wakefield Audi. We are delighted to hear that the overall process was great, but we are sorry to hear that the condition of your new Audi A3 Sportback did not meet your expectations. Best regards, The Wakefield Audi Team
Bradley and Harry
Bradley and Harry, both made my experience buy my car amazing. Both were very helpful, informative and got me the best deal.
Thank you so much, customer service was fantastic.
June 28, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words, Amanda. We are delighted to hear that Bradley and Harry provided you with an amazing experience at Wakefield Audi. Our team takes great pride in delivering exceptional customer service and we are thrilled that you had such a positive experience. We will be sure to pass along your compliments to Bradley and Harry. Thank you for choosing Wakefield Audi and we hope to see you again in the future.
Thomas Quinn and the team were very and…
Thomas Quinn and the team were very and quick and efficient in helping me sort out my new car. Very grateful 😌
June 24, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words, Sheldon. We are delighted to hear that Thomas and our team provided you with efficient and prompt service in finding your new car. We strive to ensure our customers have a positive experience with us and we are grateful for your appreciation. We hope you enjoy your new car and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing Wakefield Audi.
Reply from Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5-star review, Philippa. We are delighted to hear that you had a great experience at Wakefield Audi. Our team takes great pride in providing exceptional service to our customers, and we are glad to hear that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Amazing Experience!
Had such a seamless experience choosing my car, Liv was so helpful and let me take my time to choose what was right for me. Always amazing customer service when booking in for servicing. Big thanks to Liv and Wakefield Audi!
June 23, 2024
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review Emine. We are delighted to hear that you had a seamless experience at Wakefield Audi and that Liv provided excellent customer service. We take pride in helping our customers find the perfect car and ensuring their satisfaction with our servicing. We appreciate your recognition of Liv's helpfulness and we will be sure to pass on your kind words to her. Thank you for choosing Wakefield Audi and we look forward to serving you again in the future.
Thomas Quinn - a good experience.
Thomas Quin dealt with us in a very professional manner. He has an excellent personality which is exactly what is required for selling this level of car.
His knowledge was good, and he answered all of our questions.
June 20, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words Philip. We are delighted to hear that Thomas Quin provided you with a professional and personable experience at Wakefield Audi. Our team takes great pride in their knowledge and ability to answer any questions our customers may have. We are glad that Thomas was able to assist you in finding the perfect car for your needs. Thank you for choosing Wakefield Audi and we hope to see you again in the future.
Thomas was very helpful in the purchase…
Thomas was very helpful in the purchase of my used audi A6. Would 100% recommend him services on the sales department
June 20, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your positive review Alan. We are delighted to hear that Thomas provided excellent service during your purchase of a used Audi A6. We take pride in our sales department and it is always a pleasure to know that our customers are satisfied with their experience. We will be sure to pass on your kind words to Thomas. Thank you for choosing Wakefield Audi and we hope you enjoy your new car. We look forward to seeing you again in the future.
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words Brad. We are delighted to hear that you had a good experience at Wakefield Audi. Our team strives to provide a non-pressurised environment for our customers, ensuring that you can make informed decisions without feeling rushed or pressured. We are committed to delivering exceptional service and creating a positive car-buying experience for all our customers. Thank you for choosing Wakefield Audi, and we hope to see you again in the future.
Excellent service
I had been scouring the UK for some weeks for a particular example of an Audi. I came across one such example at Wakefield Audi and with my wife met with Liam Connell in the franchise to discuss the possible purchase and the part exchange of my vehicle.
Car salesmen can have a sketchy reputation and for some it's deserved but from the first conversation that we had with Liam we knew we had met a professional who was most knowledgeable about the product, a good communicator and someone we felt comfortable dealing with in what can be a stressful experience.
There were a couple of minor glitches as the process evolved that Liam addressed promptly and to our satisfaction.
All the staff that we came into contact with on our three visits to Wakefield Audi were attentive, polite, helpful and greeted one with a smile.
Liam Connell is a credit to Wakefield Audi and we are really pleased with the purchase that we made and the way Liam made my wife and I feel at ease through out the process.
In today's world one rarely experiences excellent service, we did with Liam Connell.
May 30, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words, Richard. We are delighted to hear that you had a positive experience at Wakefield Audi and that Liam Connell provided you with excellent service. We pride ourselves on our knowledgeable and professional staff, and it is always a pleasure to hear when our customers feel at ease during the car buying process. We appreciate your recognition of Liam's efforts and we hope you enjoy your new Audi. Thank you for choosing Wakefield Audi. Kind regards Lee Brearley, Head of Business
Straightforward process
I was interested in the A6 e-tron Avant and went for a test drive with Louis in February. At that time I was not in a hurry and in the meantime I considered other options but eventually decided that would be my choice. I contacted Louis again and arranged to meet with a view to placing an order. However when we met there was a car in the showroom with the exact specification I was looking for. Rather than wait for a factory order I decided to take that car. Throughout the process Louis was extremely helpful and knowledgeable. He even insisted that we take our dog with us when we picked the car up a few days later. The whole process was straightforward and very easy.
June 6, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, Melvyn. We are delighted to hear that you had a positive experience with Louis and our team at Wakefield Audi. We take pride in providing exceptional service and it is wonderful to know that we were able to assist you in finding the perfect car for your needs. We are also pleased to hear that Louis went above and beyond to accommodate your furry friend during the pick-up process. Thank you for choosing Wakefield Audi and we hope you enjoy your new A6 e-tron Avant - What a great car!
Great support & communication!
I recently bought an Audi Q5 from Louis at Sytner Wakefield. The whole process couldn't have been handled smoother. There were no annoying sales tactics; just great support and communication.
May 29, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words Alex. We are delighted to hear that your experience at Wakefield Audi was smooth and hassle-free. Our team takes pride in providing excellent support and communication to our customers, without any pushy sales tactics. We are glad that Louis was able to assist you in finding your perfect Audi Q5. We hope you enjoy your new car and we look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Audi Wakefield ⭐️⭐️⭐️⭐️⭐️
Audi Wakefield have done a great job while I was looking for and purchasing a used Audi from them.
Shout out to Louis B for matching my expectations and providing a relaxed and positive experience.
Top job 👍
May 30, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing 5-star review of Wakefield Audi. We are delighted to hear that our team, particularly Louis B, provided you with a positive and relaxed experience while purchasing your used Audi. It is our honour to match your expectations and ensure that you are satisfied with your purchase. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Wakefield Audi.
Louis & Nicola - AMAZING!
I came to Audi only knowing the model I wanted and what colour car I didn’t want! Louis made the whole experience an absolute dream from contacting me from my initial enquiry to arranging a test drive, helping me find my perfect car and driving it away less than a week later! Nicola helped me arrange my finance and paperwork and everything ran smoothly from start to finish. I couldn’t recommend using these guys (and girls!) enough, I never felt pressured at any point and it makes a huge difference dealing with people that speak to you like a human being and not a car selling robot. Thankyou so much for making the whole process as easy and exciting as it could be from start to finish.
May 21, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, Stephanie. We are delighted to hear that Louis and Nicola provided you with exceptional service during your visit to Wakefield Audi. Our team takes pride in treating our customers with respect and making the car-buying process as smooth and stress-free as possible. We appreciate your recognition of our efforts and we hope you enjoy your new car. Thank you for choosing Wakefield Audi.
From initial email enquiry to handover…
From initial email enquiry to handover of the car, Louis was professional but friendly and extremely efficient. Even the complexities of the cars menus etc were explained in such a way that even an old duffer like me understood it! Lovely car, great service, very comfortable showroom and utterly professional service. Would certainly use again and will recommend to my colleagues. This is my 3rd Q7 and won't be my last!
May 18, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, David. We are delighted to hear that you had a positive experience with our team at Wakefield Audi. Our goal is to provide professional and efficient service while maintaining a friendly and welcoming atmosphere. We are pleased to hear that you found our showroom comfortable and that our staff, particularly Louis, were able to assist you with the complexities of your new Q7. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Wakefield Audi.
Very good service
Very good service , reassurance was given as we didn’t view the car until collection day. Everything went very smooth and would definitely use you again ! Great service.
May 3, 2025
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review, Tanya. We are delighted to hear that you had a positive experience with our service at Wakefield Audi. Our team takes great pride in providing reassurance and ensuring a smooth process for our customers. We are pleased to know that you would choose us again and we look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi and for your kind words. We appreciate your support and loyalty.
Recently purchased Audi Q7 black…
Recently purchased Audi Q7 black edition vorsprung from this dealership dealt with by Louis Baker who is a genuinely nice guy very pleasant helpful and knowledgeable nothing too much trouble from test drive through to the purchase also Ricky from finance really nice would recommend them both and all the staff at Wakefield Audi been going there for years for our mot service and routine work and all our Audi accessories for which I have many of them...cannot praise them all highly enough
April 25, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your glowing review Patricia. We are delighted to hear that you had a positive experience with our dealership and that Louis Baker and Ricky from finance provided exceptional service. We look forward to serving you again in the future. Kind regards Lee Brearley, Head of Business
Impressive service
We were very impressed by Louis and the team at Wakefield Audi when purchasing our Audi Q2 - clear communication, regular updates and quick response to queries. Happy to recommend.
April 25, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for your kind words, Leslie. We are delighted to hear that you had a positive experience with Louis and our team at Wakefield Audi. Our goal is to provide clear communication, regular updates, and quick responses to all of our customers' queries. We appreciate your recommendation and hope you continue to enjoy your Audi Q2. Thank you for choosing Wakefield Audi.
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