T-Mobile Reviews 

Very disappointing when I wanted to cancel my contract as I am moving abroad. You have to pay everything until the end of your contract. They have NO cancellation policy if you need to move abroad!! I feel robbed!!
Avoid T-mobile at all cost!!!

A complete joke. This is the worst customer service I had to deal with . I had to keep calling 080... number to remind them about my order costing me too much money. And still they don't deal with my order . Finally I cancelled it and went with Ziggo .

Please don't go with T-Mobile if you want internet and TV .

STAY AWAY. Not serious company. Want you to pay for services (internet & tv) you don't get. Terrible customer service... I ordered the internet in May and we are in September now and I still don't have internet. This is due to KPN technician that couldn't come at my place to fix it and the best part is that they ask me to pay for 1 year of contract when I cancelled the whole thing because I was tired to wait more then 3 months to get internet.
The same exact problem had also 5 of mine colleagues, which terminated the contract at T-Mobile. And T-mobile is trying to force them to pay even though they never got internet.
SHAME SHAME T-MOBILE.

The Internet doesn't work at all. The support was not able to help. Now I need to wait for the mechanic for 10 days. Nevertheless, they still charge me for a whole month. This is not polite at all!!!

For about 20 years that I have a mobile phone contract with various companies in a couple of countries and this is definitely a NIGHTMARE! their website where you try to fix things does not work or you do something and then pages keep giving error, you try to contact help but you can not get trough to sort out problems. The worst possible service!

T-Mobile NL is a big disappointment! We live close to the german border, as we live in both countries we have in both locations T-Mobile. In Germany we are clients since over 10 years without problems. In NL we are clients since 2 years and it is a nightmare. The customer service is a big joke. The staff doesn't have any knowledge about their products. We have a DSL connection since 2 years with a bad performance of 4 MBit/s instead of the default 16, so they offered us a 4G solution as plus to our DSL. We received the hardware with sim card. We installed everything, but we noticed its not working. We called the T-Mobile Customer Support and told them about the problem. They told us the sim card is blocked and they will activate the card now. It should work 30 min later they said. An hour later nothing happend. We called again. The second call confused us, she told us the first agent was wrong the sim card will be activated 24 hours later after delivery. A day after we called again as the system was not working yet. The agent was bored about my story and just hung up and did not made any note in the Telekom system, so I could not start any issue against this agent. Frustrated I called a 4th time and this agent told me then both agents were wrong as it is 48 hours were the sim card will be activate automatically. Now 50 hours later of course nothing works as it should. We have decided now the cancel all our NL contracts with T-Mobile NL. I really whish that AI and robotics will increase shortly to replace all these people as the quality level reached the bottom. I will never ever again do any business with T-Mobile NL again. Also I will start a complaint against T-Mobile NL at T-Mobile Germany.

Don't bother with T.Mobile.

Since the last T.Mobile merger, I don't get 4g coverage anymore, I live in the centre of Hoofddorp and never had any problem last year.

I keep getting phone calls from T.Mobile to pressure me into renewing my contract even though I have asked not to be called and have opted out of all marketing calls.

The T.Mobile shop is just across the road so I asked about the lack of coverage and the marketing calls, the girl tried to sell me a new contract.

I have just received a bill that has charged me a non EU tariff for calling the UK, more than double what my usual monthly bill is. I went back to the shop and the same girl smugly told me that I should take out a new contract.

I cannot get through to Customer service as the waiting list is over 5 minutes long and the automated service cuts off. The fact that so many people are calling to complain speaks volumes - even though T.Mobile try to make finding the Customer Service number as difficult as they can at their web site.

I suspect they have overcharged me in an attempt to make me take up a new contract, I am arranging a new provider this evening and will put the overcharging in the hands of the local regulator.

Poor coverage, poor service and not worth doing business with.

I went to the shop in Den haag, Frederick Hendrick laan to ask for a new phone, and was manipulated by a sale called 'wouter'
He sold me the wrong deal, with the wrong information.
No possibility to cancel the contract.
I won't recommend this sale, that is obvious oriented on his own career and not on customer service

The customer service of this company is a nightmare.
Even though they have good deals, they force the clients to change to another company, for several reasons:

I applied for a new contract and struggling for 1 month to get it.
1. No one speaks English and if they speak, the level is very poor.
2. You are waiting for at least 30 min to speak with the department.
3. There is no internal communication. They have no idea about the customer's history and back office.
4. Generally, they look like they really don't care about the customers. The behaviour is very arrogant, especially for Expats.

From all companies that used trick with enabling internet connection for your abonement and charging you for that, T-mobile was the only company which did recognise they did something wrong.

Overcharged - although paying for unlimited calls, I was charged for calls anyway.

They said that it was all my fault as the contract had expired more than a year ago, and they would not refund charges, although they are still debiting the full monthly bundle costs, without honouring the bundle.

Asked to escalate, or speak to manager. Response: "No."

Repeated requests declined. "They will say the same. Nobody can help you."

They had the cheek then to try to send me to Sales to start a new contract!

I wanted to buy a Huawei P smart mobiel phone applying for a 2 years contract (phone + internet call sms).The order was confirmed first and then cancelled because T-mobiel only accepts Dutch passport! I wanted to report my complain to the company but I have been told that because I am not Dutch I cannot have a contract and be a customer as per their rule.In 2018 this kind of discrimination It is not acceptable.

Good quality and service.
It was disappointing that when I wanted to extend my contract and get a new phone, I could not because of type of my ID card(I am not Dutch) but I was not informed that law changed.
But personnel was kind and explained that it caused a lot of inconvenience for their clients all over the country.
Internet speed is exceptional.

they hate internationals (including UE ones)