Tailormade Moves Reviews 

483
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, supportive, and going above and beyond to assist them throughout their journey. The service provided is frequently described as outstanding, efficient, and seamless, with many appreciating the helpful and caring approach. People highlight the excellent customer service, noting the team's responsiveness and constant communication, keeping them well-informed at every stage. Reviewers found the staff friendly, approachable, and always available to answer questions, making complex processes stress-free and enjoyable. However, some customers mentioned that communication could sometimes be improved, feeling the process was occasionally reactive rather than proactive. They suggested a desire for more proactive updates and strategy, especially during critical or time-sensitive periods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the team's responsiveness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone we have dealt with at Tailormade has been absolutely amazing. Super responsive to questions and kept updated throughout the whole house selling journey. Louise was so professional and support... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from first introduction/visit to the property by Louise followed by equal support from the wider office based (Rhea) team thereafter. I was updated routinely with progress during c... See more

Company replied

Rated 5 out of 5 stars

Tailormade Moves have nurtured me through my recent house move, dealing with both sale and purchase. From preparing the sale details, through the viewings and offers to support with my purchase the wh... See more

Company replied

Rated 5 out of 5 stars

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Being a great estate agent is about knowing the area, the property stock and the people who live and work here. Tailormade Moves has been operating in Inverness and the surrounding area since 2013 and over the years we’ve seen the area change and thousands of properties come and go. This level of knowledge makes all the difference – we know this part of the world inside out. And we understand all aspects of buying, selling and letting houses here. But our mantra is people first, property second. Tailormade Moves never forget that people are our business. We pride ourselves on doing the right thing, at the right time with the right people.


Contact info

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(483)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tailormademoves

Very profesional and helpful from the beginning, this was followed through to the conclusion with regular updates and direct contact from the agent and office staff regarding all aspects of the sale and any concerns/questions we may have had.

May 10, 2024
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Reply from Tailormade Moves

Lovely to hear, thank you and good luck in your new home! Emma and TMM x

Rated 5 out of 5 stars

Excellent service

Excellent service - particularly good at communicating what is happening - first time I’ve not had to chase an estate agent for updates - very refreshing. Would definitely recommend and I would definitely use again.

May 14, 2024
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Reply from Tailormade Moves

This means so much to us, thank you for such lovely words! Louise and TMM x

Rated 5 out of 5 stars

Couldn’t recommend Tailormade more

Couldn’t recommend Tailormade more. Both Louise and Ellie have been absolutely fantastic and made the whole process a breeze! Excellent communication and going out of their way to make this a positive experience. Thank you so much Tailormade!

May 14, 2024
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Reply from Tailormade Moves

So delighted to hear you were happy with everything, it was a joy to find you your forever home! Good luck for the future, Louise and TMM x

Rated 5 out of 5 stars

The personal touch and the professional…

The personal touch and the professional manner with which my dealings with them were handled are the reasons I was so happy with Tailormademoves.

May 8, 2024
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Reply from Tailormade Moves

So glad to hear you were happy with everything, thank you! Louise and the team x

Rated 5 out of 5 stars

Excellent Service

TMM are just so good! Louise dealt with the sale of my house and she was fab. Took the stress out of it all, kept in regular touch and prompt feedback following viewings. Highly recommend.

May 2, 2024
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Reply from Tailormade Moves

Thanks so much for such a lovely review, so glad everything went well! Louise and the team x

Rated 5 out of 5 stars

Excellent service, highly recommend

I recently sold with TMM and they were excellent. Emma was friendly, professional and very efficient and the turnaround was very quick which was exactly what I needed to facilitate a quick sale. The photos and marketing were of a very high standard and they dealt with any enquiries and viewings very promptly, all the while keeping me updated. Above all, they are just a lovely, friendly bunch and I really couldn't have picked a better estate agent to deal with my sale. Would recommend 10/10!

April 25, 2024
Unprompted review
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Reply from Tailormade Moves

Thank you so much for such a lovely review, Jenna! We are delighted to hear you were happy with everything! Emma and the team x

Rated 5 out of 5 stars

Stress-free professional service

Stress-free service. Very professional and easy to work with. Great at keeping me up to date. Extremely efficient at replying to emails and enquiries.

April 22, 2024
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Reply from Tailormade Moves

Thank you so much for this lovely review, we really appreciate it and are so pleased you were happy with everything! TMM x

Rated 5 out of 5 stars

Super company to deal with

Super company to deal with. Every single person was helpful, polite, enthusiastic and professional

April 15, 2024
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Reply from Tailormade Moves

Thank you for your kind words and so delighted to hear you were happy with everything! TMM x

Rated 5 out of 5 stars

The whole team at tailormade moves were…

The whole team at tailormade moves were friendly and professional throughout my dealings with them. Emma worked really hard to get the house sold and I couldn’t have been happier with my experience. Thank you to you all!

April 10, 2024
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Reply from Tailormade Moves

So glad to hear you were happy with everything, Laura! Good luck in the new place when it comes! Emma and the team x

Rated 5 out of 5 stars

Would recommend

Great contact with agents (Iwona was really helpful).
Buyer found very quickly and the whole transaction went very smooth. Nothing was a problem- letting boiler serviceman in, getting gas and electricity final readings, etc. Overall a great experience.

March 28, 2024
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Reply from Tailormade Moves

So glad to hear you're happy with everything, good luck back home! TMM x

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, highly recommend. Always keeping the customer updated with feedback from viewings. Made the selling as stress free as possible. Our agent was fabulous.

April 2, 2024
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Reply from Tailormade Moves

Thank you so much for your lovely review, we hope you're settling in well in the new home! TMM x

Rated 5 out of 5 stars

Professional

Very friendly, efficient, professional and helpful

April 2, 2024
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Reply from Tailormade Moves

Glad to hear you were happy with everything, thank you so much - TMM x

Rated 5 out of 5 stars

Extremely professional team and service

Extremely professional and high standard of service. Would highly recommend Tailormade Moves. The Goody bag was also a really nice touch on completion. Great team.

March 25, 2024
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Reply from Tailormade Moves

So glad to hear you were happy with everything, thank you! TMM x

Rated 5 out of 5 stars

I can’t be any more complimentary…

I can’t be any more complimentary regarding Emma’s support throughout the process of selling my house. Although there was some complications thrown into the mix, I felt supported at all times and felt her help was above and beyond what I would ever expect. Alongside Emma’s support, the wider team were also great, supporting with questions and communicating very clearly regarding various processes. Thank you!

March 25, 2024
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Reply from Tailormade Moves

Thank you so much for such gorgeous words, it really means a lot to us to hear this feedback! Good luck with the new place!! Emma and TMM x

Rated 5 out of 5 stars

Excellent

We sold our house and also purchased with Tailormade Moves, and both the sale and purchase was handled by Emma who was excellent throughout. She was always very quick to answer all my hundreds of questions and very supportive and helpful. Emma went above and beyond to help us find our perfect house and sold our house within two weeks. We are delighted with the whole process, I couldn’t have asked for better service. Thank you to Emma, Ellie and the wider team.

March 25, 2024
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Reply from Tailormade Moves

What a lovely and generous review, thank you so so much it means the world! We're delighted to hear you were happy with everything, and so happy for you in your new home! Good luck for the future, Emma and TMM x

Rated 5 out of 5 stars

Great service.

When we were selling our flat, a lot of our friends and family recommended tailormade moves and they did not disappoint. They were brilliant from the start and their staff were always available and helpful with any issues or questions.

Would highly recommend.

March 6, 2024
Unprompted review
Tailormade Moves logo

Reply from Tailormade Moves

Thank you so much for your kind words, so glad to hear you were happy with everything! Team TMM x

Rated 5 out of 5 stars

Genuine Good Active Caring Service

Genuine caring help and action from staff especially Iowna. Confident that I could contact Tailormade Moves and there would be a positive response and indeed this was my experience on a number of occassions. Friendly helpful staff who kept me informed and I always felt they were with me on the journey. Brought everything to a successful conclusion!

March 18, 2024
Tailormade Moves logo

Reply from Tailormade Moves

Thank you so much for such a kind review, we hope you're settling in well! TMM x

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