Temple Cycles Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the bikes, often describing them as beautiful, light, and comfortable to ride, built to last with traditional style. People frequently highlight the excellent customer service, noting staff are helpful, welcoming, and responsive, making them feel well looked after. Many also appreciate the fast and well-packaged delivery, which often exceeds expectations. However, some customers also noted occasional issues such as receiving a wrong charger, bikes needing minor adjustments, or arriving partially assembled.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the bikes' classic... See more

Quality

Consumers find quality to be positive, with many reviewers describing the bikes as high quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and friendly... See more

Customer service

Users describe positive interactions with customer service, often highlighting the first-class and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A truly wonderful team, I went in with a specific build in mind with changes to the stock bicycle. I was listened to and I ended up with exactly what I wanted, a great experience from start to finish,... See more

Company replied

Rated 5 out of 5 stars

I ordered a classic disc but had some questions. Let me say all questions were answered above and beyond. I actually ended up speaking with Teresa, who was so much help! I got the advice I neede... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate and the team at Temple Cycles responded to my frame sizing enquiry promptly. Once ordered my bike, an Adventure Disc 1, was built within the anticipated timeframe and... See more

Company replied

Rated 5 out of 5 stars

Great bike, love it, what a joy to ride! Pity can't have a rare boot for it straight away, have to shop elsewhere and figure out size and compatobility which is not my theme really, arrived few days... See more


Company details

  1. Bicycle Store

Written by the company

At Temple Cycles, we pride ourselves in producing the best bikes possible, all with a timeless style. Our ethos is rooted in designing high-quality, beautifully engineered bicycles that stand the test of time. Whether you're weaving through city streets, embarking on a touring adventure, or exploring rugged trails, our versatile range caters to every cyclist. Gravel Bikes: Our gravel bikes are engineered for resilience and agility, perfect for those who seek the thrill of off-road exploration without compromising on comfort and style. Touring Bikes: For the long-haul enthusiasts, our touring bikes offer a harmonious blend of durability and practicality, ensuring your adventures are as limitless as your dreams. City Bikes: Our city bikes epitomize the blend of classic aesthetics with modern functionality, designed for the urban cyclist who values quality, sustainability, and timeless design. At Temple Cycles, we believe in a sustainable approach to cycling, creating bikes that are not just a mode of transport, but a companion for life. Experience the joy of riding a Temple – a bike that gets better with every mile and is destined to be passed down through generations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(207)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Nothing was a problem

Nothing was a problem. Ordering was easy as the website is great with helpful videos. Unfortunately though my bike was beautifully packed it did arrive with a dented mudguard but Temple replaced it without any quibble at all. So no worries there.
My bike is so pretty and I get compliments every time I go out.

June 10, 2024
Unprompted review
Rated 3 out of 5 stars

Great products - zero service

Just wanted to make a fair assessment of Temple. Positives first. Temple has a Great British design and manufacturing at its core. I am happy to pay a premium when the quality is excellent, as was my purchase. Delivery was quick, especially considering the fact bikes are often made to order.
However, the +ves stop there. I didn't receive the Brooks saddle, handmade in the UK, and still haven't got it. I first messaged Temple on Facebook, which was smooth and got a rapid response the same day. Sent proof of my issue, and they said they would send the saddle in days. From this point on I received and heard nothing from Temple. They didn't send the saddle and stopped replying to messages and new emails. So after 2 months, I took matters into my own hands. I filed for a refund with my credit provider. After they heard nothing from Temple, they simply issued the £85 refund. I will be curious to see if Temple just leaves it at that. Otherwise, the fantastic bike and experience let down a little.

April 14, 2024
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Hello, It's Matt here the founder of Temple and I would like to firstly apologise for the scenario you found yourself in. Just so you know, we have sent you an email to hopefully resolve this issue for you. It's an unusual situation and I will investigate into why your messages after your initial Facebook contact didn't get responses. Once again, I am sorry for the situation and I hope that the bike itself is something you cherish! Kind regards, Matt

Rated 5 out of 5 stars

The bike is great

The bike is great. Very stylish but more importantly rides well. I can imagine it being the last bike I buy (but then again I do like buying bikes so...) The staff in the Brick Lane store were super helpful and I unexpectedly bought a bike on the spot - I had been under the impression that Temple only sold bikes online but I was wrong

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service, bike ready to ride from box. Great price for such a quality product. Design and looks so classy, so will get a qaulity lock and never leave it out of my sight. I’ve got the mustard coloured one, timeless and classic. Delivery time , ridiculously good and no problems at all unboxing. Welcome pack a nice touch, and love all the accessories, mudguards look great and g go it really well.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Just fantastic all round.

I’m not usually a ‘review leaver’ but Temple have surpassed all my expectations so I feel compelled to do so! The bike itself is amazing; looks even better in real life. I’ve a number of bikes in the stable, but the one that puts a massive smile on my face is my late 1970’s steel framed friction down tube shifters - full on retro! To have the retro vibe wrapped up in modern components was a real winner for me ( I went for the Classic Tour). However, be assured this is no form over function ‘trying too hard’ package. The bike itself is a fantastic bit of quality functional kit. Not high end components, but solid enough and easily (and fairly cheaply) replaceable. Couple this with great customer service (thanks Izzy!) and the overall package is great. Good to be supporting a small UK based company that seem to really care about their product. If you’re hesitating then go for it - you won’t be disappointed.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Very good British made bike


I've had the bike several days now and I've done about 45 miles.
All was delivered in good order and the build quality of the bike seems high to me in every respect. The bike rides nicely and feels good on the road; the gear change being particularly smooth and completely reliable.
I use my bike for daily transport and I am not a racer or club cyclist. The saddle looks good but it is quite hard; perhaps I'll get used to this but if not I still have the softer one from my last bike. The lowest gear is not quite low enough in my opinion for the short but steep Cornish hills but I can live with this.
Overall it is a very good product and it is a pleasure for me to buy such a thing that was made in Britain.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

What a great bike

What a great bike! I've always wanted a balance between the classic look but with modern performance. This robust yet timeless bike is a perfect choice for city riding

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

A very happy Adventure Disc 2 owner

This was an excellent experience from start to finish. I arranged a test ride at the Bristol workshop where I was met by Izzy who was incredibly welcoming and so knowledgeable. Following my ride, we talked through my requirements and Izzy generated the quote there and then for an Adventure Disc 2. I was looking to use my Bike to Work scheme and she helped with my questions. From my test ride to applying for my bike scheme voucher to placing the order and collecting my bike was six working days!!! Incredible. I love, love my bike. It feels the most stable bike I’ve ever ridden, it’s smooth, it’s fast, it handles like a dream and it has the best yellow frame and black trim which makes me smile every time. This bike was at the top of my budget and I had thought long and hard about purchasing. I am so glad that I have because this will bring me adventures and joy for years safe in the knowledge that it is well designed and well built. A Temple Cycle is an investment and such beautiful clean lines are timeless classics. If you are undecided, go and have a test ride if you can.

February 29, 2024
Unprompted review
Rated 4 out of 5 stars

Good company to deal with

Good company to deal with. Would be five stars if they were able to be contacted by phone. I bought an Adventure Disc 1 recently and instead of emailing, it would have been good to physically chat. However, Izzy was very responsive on emails and delivery was prompt and efficient. Looking forward to the bike being as good as the company (and most reviewers) actually say.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love it

Bike was absolutely beautiful when it arrived! Rides really well. Awesome after-sales service from the team, too.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Temple Cycle (Adventure Disc 3 )

My Temple Cycle (Adventure Disc 3 ) is everthing I was hoping for. It is a good all rounder. Fast on the road but can also cope well with muddy tracks and puddles. Delivery was within 2 weeks and was secure. Temple responded to my email query very quickly.

February 20, 2024
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Hi Ian, many thanks for the review and we are delighted to hear you’re enjoying the bike. Matt

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