Tenminutewill Reviews 

167
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient service, noting that the online platform is extremely straightforward and simple to use when drafting or updating their legal wills. People also deeply appreciate the very affordable pricing and the exceptionally helpful support team that consistently responds quickly to any questions. Some reviewers were not happy with minor platform details, mentioning specific issues like navigation steps that feel less intuitive, occasional display glitches, or document punctuation. A few users also experienced unexpected costs or expressed frustrations regarding misunderstandings about the amendment terms.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting an easy, straightforward, and quick process with... See more

Service

Reviewers express great satisfaction and appreciation for the fast, simple, and professional service... See more

Price

Users describe positive interactions with price, frequently highlighting affordable costs, competitive rates,... See more

Response time

People report positive experiences with response time, noting that feedback is provided almost instantly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used tenminutewills for a few years and have had a great experience with them, they give me advice from their solicitors if anything is not right in a instance and can print off within there... See more

Rated 5 out of 5 stars

Ten Minute Will is incredibly easy to use but please set aside some time to get it right, remember this is your Will, if you do get something wrong they always let you know. I recommend.

Rated 5 out of 5 stars

Very easy to make a will & it asks questions to help you make decisions of how you would like to leave your estate. Also after you have made it it is checked by their legal dept to ensure it is legal... See more

Rated 5 out of 5 stars

My experience was so stress free, because the company made it all so easy. They were helpful, professional and affordable. I now have pease of mind writing my Will, which I had put off for so long bec... See more


Company details

Written by the company

Need to make a Will? Been putting it off? Make your Will online in just a few minutes with TenMinuteWill, then download print & sign. Hundreds of thousands of satisfied Customers since 2002.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

167 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(167)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent Update to Old Will Needed

I last made my will in 2013 with Ten Minute Wills and decided to update it as my wife had died. Same excellent service as before. Easy to update without having to start over. Got a discount too! Great Company to work with!

January 26, 2026
Rated 5 out of 5 stars

A really fast and efficient service

A really fast and efficient service. Really good value and I am very impressed.
You need to think carefully about some of their questions, which is a good thing.
We had human feedback almost instantly. I had made a small mistake in the questionnaire and corrected it, which was simple.
A great and easy process - which I have been putting off for too long

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a posted copy in error and…

We confirm we agreed with the price for the Will but not to the price of the posted copy which was ordered in error.

December 16, 2025
Tenminutewill logo

Reply from Tenminutewill

Thank you for your feedback.

We are sorry to hear that you feel that the cost of having your Will checked, corrected if required, printed, bound, and mailed to you by Royal Mail Special Delivery was too expensive.

Unfortunately by the time you contacted us - 2 full days after your order - the above-described package had already been processed and dispatched.

The price - and a description of what you'd be getting - was presented to you before you made payment, and also during the payment process.

We are curious as to why you proceeded, if you believed the cost to be excessive.

Rated 3 out of 5 stars

Room for Improvement

Useful - but punctuation (or lack thereof) in the documents is bordering on disgraceful.

November 30, 2025
Tenminutewill logo

Reply from Tenminutewill

Thank you for your feedback.

We appreciate your concern, and would like to reassure you that the omission of punctuation is actually deliberate, common in the legal profession, and reduces the risk of ambiguity.

We have delivered almost 200,000 Wills over the past 22 years, and this has never presented an issue.

Rated 5 out of 5 stars

Perfect will writing on line

I have used tenminutewills for a few years and have had a great experience with them, they give me advice from their solicitors if anything is not right in a instance and can print off within there said time,
Cost are very competitive too
Very happy
Gudrun /Mark Reynolds

November 7, 2025

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