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Tenpin - Bristol Reviews 

123
TrustScore 4 out of 5

4.1

Avonmeads Retail Park, St Phillips Marsh, Bristol, BS2 0SP Bristol, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We went there thinking we could quickly grab some tickets over the counter, but the lovely staff member who assisted us was incredibly friendly and helpful. They directed us to the website, where... See more

Company replied

Rated 5 out of 5 stars

I celebrated my daughter's birthday on August 2nd. The young women who looked after the party were incredibly kind; the children had a great time bowling, dancing, and eating. I am very pleased with t... See more

Company replied

Rated 4 out of 5 stars

This was a pleasant experience for myself and my son. I had booked 3 games and a meal with drinks, I did not realize this was not included in my booking. Therefore this was extra cost.

Company replied

Rated 3 out of 5 stars

I booked a karaoke room birthday party for a group of 9year olds, the room was spacious and the machine easy to use although it didn’t have very current songs on it. There was only 3 inflatables in th... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Bristol sits at Avonmeads Retail Park in St Philips Marsh, easy reach from Bristol city centre, Redcliffe, Bedminster and across South Bristol. With 26 bowling lanes and dynamic LED lighting, there’s space for laid-back daytime games and lively evening sessions alike. First timers, families, groups, students — all welcome. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms for the vocally confident, Houdini’s Escape Rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Bristol, sorted.


Contact info

  • Avonmeads Retail Park, St Phillips Marsh, Bristol, BS2 0SP, Bristol, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

123 reviews

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4.1

All reviews

(123)

10,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Very enjoyable

Very enjoyable

January 23, 2026
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Reply from Tenpin - Bristol

Hi Lydia, thank you very much for the wonderful 5* review of Tenpin Bristol! We are so pleased you had a great time with us and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Good

Perfect for family time

January 24, 2026
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Reply from Tenpin - Bristol

Hey Kelly, thank you for the lovely 5* rating of Tenpin Bristol. We're delighted to hear that you had a fun time with family. We hope to see you again soon for another fun time.
Take care,
Kirsty

Rated 4 out of 5 stars

Father and Son time made special

I took my Son the Tenpin in Bristol for 2 games of bowling etc.
We had a great time and it was cheaper than the Hollywood Bowl in Cribs Causeway.
OK it's not as flash but the Bowiling lanes are good, so it's the other facilities and activities.

January 11, 2026
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Reply from Tenpin - Bristol

Hi Paul, thank you for rating Tenpin Bristol 4*! We're so pleased to hear that you had a great time bowling with your son and that you enjoyed our other activities and pricing. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Unorganised chaos

Appreciate Saturday is a busy time. However after patiently queuing (having pre booked) for 30 minutes, we were given a lane. Once we got there, we had to wait another 15 minutes for the family to finish their game. It then took us to go back to the staff to ask to set us up our match after the other family had finished, when told they would sort it immediately.

We played our first shot, only for the staff to then come and move us to another lane, as a family behind were making a fuss and being impatient and didn't want to move. We did to help the situation, however the whole experience was frustrating and a waste of time.

January 24, 2026
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Reply from Tenpin - Bristol

Hi there, thank you for the review for Tenpin Bristol! We're sorry to hear that the wait time had been longer than expected to start your games, and for the confusion with the lane assignments. So that we can discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Bristol', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 1 out of 5 stars

Unacceptable wait time for pre-booked game

We arrived 15 minutes before our booked time and had to wait in the queue for 20 minutes to be seen. At the desk I was told the lane we were booked on was running 40 minutes late!!! I was not offered an alternative lane and ended up asking for a refund.

January 24, 2026
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Reply from Tenpin - Bristol

Hi Tracy, thank you for taking the time to review Tenpin Bristol! We're very sorry to hear that the wait time had been longer than expected to start your games. During peak times we can sometimes encounter issues which can cause unexpected delays, however we are sorry for any inconvenience and disappointment caused. We hope to see you again in the future for a better experience. Best wishes - Adelaide

Rated 4 out of 5 stars

Great visit

Great visit, really well organised and pleasant. Nice lights. Only 4* as we had to wait about 15 minutes for help when there was technical issue on our lane.

January 17, 2026
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Reply from Tenpin - Bristol

Hi Klaudia, thank you for leaving Tenpin Bristol a lovely 4* rating. We are so pleased to hear you had a great visit to us and enjoyed the lights. We are sorry to hear you had to wait so long for assistance for an issue, and we appreciate the feedback regarding this. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Excellent place ,loved the bowling and…

Excellent place ,loved the bowling and the food was good.

January 10, 2026
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Reply from Tenpin - Bristol

Hi Joe,

Thank you for your amazing 5* review a Tenpin Bristol! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Great hours bowling but expensive

Booking online was really easy. Booked 2 games for my husband, myself and Granddaughter. I thought it was quite expensive for an hours bowling and it was freezing in the building.

January 5, 2026
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Reply from Tenpin - Bristol

Hi Mollie
Thanks for the super 4* rating for Tenpin Bristol. We're glad booking was easy for you. We appreciate your feedback regarding the cost and temperature. We will share your comments with our team for review. Best wishes - Clare

Rated 1 out of 5 stars
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Reply from Tenpin - Bristol

Hi Leon
Thank you for taking the time to share your experience at Tenpin Bristol. We regret that our service and food did not meet your expectations. We'll address these issues to improve our standards. Hope you will give us another chance in the future. Best wishes - Clare

Rated 5 out of 5 stars

Great place for entertainment cannot…

Great place for entertainment cannot say anything bad really

January 7, 2026
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Reply from Tenpin - Bristol

Hi Royston, thanks for leaving Tenpin Bristol a lovely 5* rating and review! We're glad you enjoyed your experience and that our entertainment met your expectations. Thank you for sharing your positive feedback with us! We hope to see you again soon. Best wishes - Rosie

Rated 5 out of 5 stars

Busy but good

Busy but good

January 10, 2026
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Reply from Tenpin - Bristol

Hello Luke, Thank you for taking your time to leave us a great 5* review. We are really pleased to see that you enjoyed your visit to us. We do hope to see you again soon. Many Thanks - Kimberley

Rated 2 out of 5 stars

There was a long wait to get registered…

There was a long wait to get registered at the desk. We had friends on a lane, so I said to my son I’d see if we could get the lane next to them, so he came back and said which lane was free. The lady then gave that lane to the people in front of us.

We got to our lane and the table had been moved. We had to ask a staff member to put it back.

The children played on the arcades after. Loads of the machines stopped working. There was a claw machine so low the claw wasn’t able to reach anything. My son asked multiple times for help and was continuously told someone would be with him. They basically fobbed him off and this caused upset. The lady at the ticket bit said my son and his friend had less tickets than what the had and wouldn’t let them pick anything else.
It was clearly very understaffed that day.

January 5, 2026
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Reply from Tenpin - Bristol

Hello there, thank you for taking your time to leave us some feedback for our Tenpin in Bristol. We are sorry to hear the delay on arrival. We are pleased to hear that our team managed to resolve the table issue during your stay. We will pass your comments on regarding the machines so that this can also be looked into. We do hope to see you again soon for a much more enjoyable visit. Our apologies - Kimberley

Rated 1 out of 5 stars

Food was pathetic.

Food was pathetic.
Ice cold food given the amount of money spent. Total rip off

January 6, 2026
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Reply from Tenpin - Bristol

Hello , we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley

Rated 5 out of 5 stars

It’s favourite bowling.

It’s favourite bowling.
We always have a great time.
Staff are great

December 31, 2025
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Reply from Tenpin - Bristol

Hi Tanner, thank you for leaving Tenpin Bristol a fabulous 5* rating. We are so pleased that you always have a great time with us and we look forward to seeing you again soon! Best wishes - Kaylee

Rated 4 out of 5 stars

karaoke room

I have booked the karaoke room.
The set up and system are great however both times the batteries of the mic keep going which then results in missing out time in order to deal with this. The staff do add on extra time which is appreciated. The laser tag is fun too.

January 3, 2026
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Reply from Tenpin - Bristol

Hi Lauren, thank you for leaving Tenpin Bristol a wonderful 4* rating. We are really pleased to hear you enjoy the set up of our karaoke room, but we are sorry to hear you sometimes have issues with the mics running out of battery! We are glad to hear the staff get this sorted quickly though. We look forward to welcoming you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

My 5 year old son loved it and we will…

My 5 year old son loved it and we will be back again

January 1, 2026
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Reply from Tenpin - Bristol

Hello there, Thank you for taking your time to leave us some feedback with a great 5* rating. We are really pleased to hear that you had a wonderful time with us at our Tenpin in Bristol. We look forwards to seeing you both again soon. Best Wishes - Kimberley

Rated 4 out of 5 stars

Think you need more staff

Our experience was good, but I feel it could have been better if location had more staff There was cues and games machines/arcades were braking. One guy had to serve drinks, sign customers in and give out ticket prizes oh and help fix arcades

January 2, 2026
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Reply from Tenpin - Bristol

Hello,
Thanks for taking the time to leave a lovely 4* rating for your visit to Tenpin Bristol. We're glad you enjoyed your visit. We appreciate your feedback regarding the staffing levels and broken machines. We will address these issues to improve the experience for everyone. Thank you! Best wishes - Clare

Rated 5 out of 5 stars

Staff were manning the podium

Staff were manning the podium, so we didn’t wait to be checked in (last visit they weren’t). The colleague on the welcome desk was friendly and made nice small talk.

Bowling worked well and the Pizza was deal made it good value for money. A good fun New Year’s Eve.

December 31, 2025
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Reply from Tenpin - Bristol

Hi Aaron, thank you for the 5* review for Tenpin Bristol! We're pleased to hear that you were able to quickly check in and that you enjoyed the bowling and pizza. We can't wait to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Great Bowling. Not so great food

Went on a last minute bowling trip with the kids. Bowling was brilliant-A lot of fun. Food…not so much. Ordered food which seemed to take a while to come out and when it arrived was not worth the money in my opinion. A handful of chips and a tiny piece of chicken in an oversized bun. Kids pizza was burnt so asked for another but had finished our game of bowling and it hadn’t come out so requested a refund as was going home and employee tried arguing with my mother in law. Got a refund in the end but wouldn’t be ordering food from there again.

December 21, 2025
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Reply from Tenpin - Bristol

Hi Shay, thank you for taking the time to leave a review of Tenpin Bristol. We are pleased to hear you had a brilliant time. We are sorry for the inconvenience caused for the meals. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Bristol'.
Take care,
Kirsty

Rated 5 out of 5 stars

A fun experience, good staff!

We had a great time bowling at Tenpin Bristol for my husband’s birthday. We were a mix of adults and kids and had 2 lanes next to each other. We then played snooker and air hockey afterwards. Good atmosphere, clean and everyone had a great time. Staff were good. We will return!

December 21, 2025
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Reply from Tenpin - Bristol

Hi Helen,

Thank you for your amazing 5* review at Tenpin Bristol! It's great to see you've had such a great time whilst on your recent visit to us. We are delighted you've been able to take advantage of a range of activities at the venue and found the staff to be friendly and helpful, We look forward to welcoming you back to the venue again very soon! Best wishes- Steph

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