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Tenpin - Chichester Reviews 

192
TrustScore 4.5 out of 5

4.3

Chichester Gate, Leisure Park, Chichester, PO19 8EL Chichester, GB


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Rated 2 out of 5 stars

The customer service was appalling. The reason as to why food was not allowed at the lanes is terrible customer experience and not explained at the time of booking and then the wait time for food aft... See more

Company replied

Rated 4 out of 5 stars

Polite and helpful staff.good value on drinks and karaoke had good deal on offer made it worthwhile 1.microphones didn't work and it took ages to sort as sooooo busy .but didn't spoil our fun .levi is... See more

Company replied

Rated 5 out of 5 stars

Levi made us feel welcome. His attitude contributed to the evening. We had a great time. The only glitch was the microphone. This was rather annoying. Levi sorted it out for us

Company replied

Rated 5 out of 5 stars

Chichester Tenpin is an excellent facility offering a range of activities for young and old. I often take my grandson bowling which is great fun and the offers are really good value. The staff are alw... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Chichester is easy reach from Chichester city centre, Bognor Regis, Havant and across West Sussex. With modern bowling lanes and lane lighting, it’s a top spot for families and groups looking for fun things to do in West Sussex. And it’s not just bowling. We’ve got pool tables, arcade games and a fully licensed bar with food to keep everyone happy. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Chichester, sorted.


Contact info

  • Chichester Gate, Leisure Park, Chichester, PO19 8EL, Chichester, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.3

All reviews

(192)

10,850 reviews in the last 12 months

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Rated 1 out of 5 stars

Ĺaser tag with 3 people?

We turned up for laser tag 10:15 as requested early for briefing not seen until 10:35. Found out there would just be three of us in the game and told no refund. Game over 10:55. Not impressed we were looking for a new place for school holidays. DW
People should be warned they maybe the only players, you can fix being on time but I think warning would be useful, If I had known I would have cancelled and taken my grandson bowling instead.

February 20, 2026
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Reply from Tenpin - Chichester

Hello DJAW,
Thank you for taking the time to rate Tenpin Chichester 1 stars, We appreciate you taking the time to share your experience. We're sorry the late briefing and short game impacted your visit. We'll review this to improve our service for future school holiday visitors. All the best ~ Laura

Rated 4 out of 5 stars

A great day out ......

Had a really great time grandson particularly enjoyed himself, only reason for 4 stars is that we ordered meals (took a while but was very busy so understandable) but one was missing which took another 10/15 mins to come out. Over all enjoyale

February 21, 2026
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Reply from Tenpin - Chichester

Hello Sarah,
Thank you for taking the time to rate Tenpin Chichester 4 stars. We're glad your grandson had a great time! We appreciate your feedback and are sorry one of the meals was delayed. We will review our processes to improve meal service times during busy periods. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Clean and very helpful

Clean and very helpful. Definitely recommend this place

February 21, 2026
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Reply from Tenpin - Chichester

Hello Anna-Marie
Thank you for taking the time to rate Tenpin Chichester 5 stars. We appreciate your 5-star rating! We're so glad to hear that you found our place clean and our team helpful. We hope to see you again soon! All the best ~ Laura

Rated 3 out of 5 stars

Unclear instruction from staff member…

Unclear instruction from staff member on desk

February 19, 2026
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Reply from Tenpin - Chichester

Hello Anon,
Thank you for taking the time to rate Tenpin Chichester 3 stars. We are sorry you did not receive clear instructions from our staff. Thank you for bringing this to our attention and we will offer more training to our staff so avoid these situations going forward. All the best ~ Laura

Rated 5 out of 5 stars

Great experience…

We think the tenpin parties are great and we enjoy bowling. It's well organised and everyone is friendly.

February 14, 2026
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Reply from Tenpin - Chichester

Hi there, thank you for rating Tenpin Chichester 5*! We're so pleased to hear that you enjoy our party packages, the bowling and the service from our team. We will be sure to pass on your kind feedback and we hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great atmosphere and friendly staff.

Great atmosphere and friendly staff.

February 17, 2026
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Reply from Tenpin - Chichester

Hi Mrs Plummer, thanks for leaving a rating and review for Tenpin Chichester! We appreciate your 5-star rating! We are so glad you enjoyed the atmosphere and found our team friendly. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Easy booking

Easy booking , lots of things to do while you wait for your lane to be ready.

February 20, 2026
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Reply from Tenpin - Chichester

Hi Helen, thank you for the excellent 5* review of Tenpin Chichester! It is great to hear you had the best time and found our booking process easy to use and we look forward to seeing you soon for some more bowling fun! Best wishes - Mel

Rated 5 out of 5 stars

All the staff were very helpful

All the staff were very helpful. Enjoyable evening with the grandchildren.

February 17, 2026
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Reply from Tenpin - Chichester

Hello, thank you for this wonderful 5* review of Tenpin Chichester! We are so pleased to hear you had such an enjoyable visit and found our fab team very helpful and we can't wait to see you again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Absolutely brilliant night they are so…

Absolutely brilliant night they are so good with kids with additional needs. They are so patient and so willing to help. Can’t wait to go back.

February 17, 2026
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Reply from Tenpin - Chichester

Hi Lucy, thank you for leaving Tenpin Chichester a lovely 5* rating. We are really happy to hear you and your family had a brilliant night with us and we hope to welcome you all back again soon! Best wishes - Kaylee

Rated 4 out of 5 stars

Bowling was great fun

Bowling was great fun. Good arcades and friendly staff.
Drinks service was good.
Toilets had a very strong urine smell.

February 20, 2026
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Reply from Tenpin - Chichester

Hello Alexandra,
Thank you for taking the time to rate Tenpin Chichester 4 stars. We're glad you enjoyed the bowling, arcades, and drinks service! We are delighted to hear that the staff were friendly. We appreciate your feedback and will address the restroom issue. Thank you for your review. All the best ~ Laura

Rated 2 out of 5 stars

Advised to arrive 15 minutes early and…

Advised to arrive 15 minutes early and Chichester tenpin wasn’t even open at 9.45. Lane 12 bumpers were working on left but not of right losing numerous balls for my 4 Grandchildren all aced 9 and under, then both went down. I complained and a lady receptionist curtly told me to wait my turn. Our names were entered onto system by the same receptionist at check in then a man blamed me for bumpers not working as it should have been entered onto system. I asked very clearly for the bumpers. Despite at least 15 minutes of wasted time my hour that I had paid for was not added too despite faulty equipment. Poor experience. The 4 children were given £5 each in pound coins to play the machines in the main area and several times the children should have won the tickets to exchange for a lolly or little gift but nearly every machine failed to dispense the promised ticket's. I spent a total of over £100 with tenpin yesterday on bowling, food, drinks and £1 machines and came away feeling very disappointed at staff attitude and faulty equipment. The music was also so loud the reception staff were struggling to hear people.

February 19, 2026
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Reply from Tenpin - Chichester

Hello Darcey,
Thank you for taking the time to rate Tenpin Chichester 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear about the delayed opening, issues with the bowling lane, and the ticket machines. We'll address your concerns about the equipment and staff attitude with our team. We value your feedback.
All the best ~ Laura

Rated 5 out of 5 stars

Great service

Great service, busy,but we'll organised with good atmosphere. As usual ,good fun

February 14, 2026
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Reply from Tenpin - Chichester

Hi there,

Thank you for your amazing 5* review at Tenpin Chichester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you found the venue well organised and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

The half price offer is really good…

The half price offer is really good value my kids love the karaoke room too

February 10, 2026
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Reply from Tenpin - Chichester

Hi Mollie, thank you for the 5* rating of Tenpin Chichester. It's great to hear you had a good time and were able to take advantage of our offers! Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Had a great time

Had a great time

February 7, 2026
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Reply from Tenpin - Chichester

Hi Zoe, thank you for rating Tenpin Chichester an amazing 5*! We're thrilled to hear that you had a great time and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

We had a great time

We had a great time. Timing was perfect so it wasn’t too crowded.
We ordered drinks which were brought to the lane too.
Fun had by all

February 8, 2026
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Reply from Tenpin - Chichester

Hello C Webb,
Thank you for taking the time to rate Tenpin Chichester 5 stars. We are delighted to hear that your time spent with us went so smoothly. We look forward to welcoming you back again for another 5 star experience. All the best ~ Laura

Rated 2 out of 5 stars

Took my children there for their birthday

Took my children there for their birthday, we ordered drinks through the app which never arrived. When we asked for an update we were told the order wasn’t received. We showed them the order confirmation on the app and the confirmed transaction through my bank, this still wasn’t enough and it felt as though we were being accused of lying. The bowling was fun but incredibly overpriced for what it is, poor customer service and overall a bad time. I’d recommend going elsewhere.

February 7, 2026
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Reply from Tenpin - Chichester

Hello Nathan, We appreciate you sharing your experience. We're sorry the drink order issue and perception of our team impacted your children's birthday celebration. We'll review our order process and customer service approach to improve guest experiences. We value your feedback. If you would like to discuss it further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley

Rated 5 out of 5 stars

arrived after our booked time

arrived after our booked time, but the team very kindly allowed us to wait for next available lane.

January 31, 2026
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Reply from Tenpin - Chichester

Hi Kim, what a wonderful 5* review of Tenpin Chichester! We are so pleased you were still able to play your games and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 2 out of 5 stars

Too loud four children

Too loud four children

February 1, 2026
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Reply from Tenpin - Chichester

Hi Charles, thank you for taking the time to leave a review of Tenpin Chichester. We are sorry to hear that the venue was louder than usual on this occasion. We can pass your comments on to the correct team for future improvements. Hope to see you back again for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Great time

Had a great time, great facilities, excellent staff look forward to going again

January 31, 2026
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Reply from Tenpin - Chichester

Hey Peter, thank you so much for the 5* rating and review of Tenpin Chichester. It's amazing to hear that your recent visit was great and you enjoyed the facilities. We look forward to welcoming you back again!
Take care,
Kirsty

Rated 5 out of 5 stars

Excellent experience

Excellent experience. We had a bowling with burger and then karaoke session birthday party.
Staff ensured all flowed easily and the party was a success.

January 28, 2026
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Reply from Tenpin - Chichester

Hi Lorraine, thank you for the amazing 5* rating and review! We're so pleased to hear that you had an excellent experience and that you enjoyed the bowling and karaoke party. We can't wait to see you again soon for another great time! Best wishes - Adelaide

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