Banner for Tenpin - Eastbourne

Tenpin - Eastbourne Reviews 

167
TrustScore 4.5 out of 5

4.4

Broadwater Way, Eastbourne, East Sussex, BN22 9PZ Eastbourne, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was a new experience for me as I have not been bowling for 40 years . There were other things there to do games and karaoke which we did . Great atmosphere and great that you didn’t have to f... See more

Company replied

Rated 5 out of 5 stars

I visited as a family, the staff were polite, friendly and helpful. It was good value for money and well organised. The areas were clean. We ordered food as part of our deal, this came quickly and... See more

Company replied

Rated 2 out of 5 stars

The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does ever... See more

Company replied

Rated 5 out of 5 stars

We recently visited Eastbourne Tenpin, for a Saturday afternoon of games for two teenage boys. The centre was busy, however despite this the staff seemed content in their work and willing and ready fo... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Eastbourne is easy reach from Eastbourne town centre, Bexhill, Hailsham and across East Sussex. With modern bowling lanes and lane lighting, we’re the top indoor entertainment spot on the East Sussex coast — whatever the weather. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Eastbourne, sorted.


Contact info

  • Broadwater Way, Eastbourne, East Sussex, BN22 9PZ, Eastbourne, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(167)

10,890 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value for money

February 6, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Carla, thank you for taking the time to review Tenpin Eastbourne! We're pleased to hear that you enjoy the value for money, and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

We liked the venue

We liked the venue. The check-in was easy and quick. After a couple of rounds our feeding machine broke down. We noticed the staff about the problem but we waited 5-10 minutes and nobody came. Then we had to tell again when someone came around and fixed the machine in minutes. All in all was a good evening. Staff should react bit better on problems.

February 6, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Rita, thank you for the lovely 4* review of Tenpin Eastbourne! We are so pleased you had a a lovely time on your visit and we take on board all of your feedback which we will be sure to pass onto the team to ensure improvements are made! In the meantime, we do hope this will not put you off from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Jon.
We appreciate your 5-star rating! We're so happy that you find our organisation helpful and well-organised. We hope to see you again soon! Best wishes - Clare

Rated 4 out of 5 stars

Shannon is rude and dismissive

Shannon is rude and dismissive. But other than her good fun

January 27, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hello Matthew,
Thank you for taking the time to rate Tenpin Eastbourne 4 stars. We are sorry to hear that Shannon was rude and dismissive. This is not the 5 star customer experience that we wish to give all our customers. We are glad that the rest of the experience was fun. We hope to welcome you back again soon and that it is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Staff were friendly

Staff were friendly. Good selection of bowling balls. Nice to have table tennis and air hockey too. The pool tables were expensive.

February 1, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Jayne, thank you for such a brilliant 5* review of Tenpin Eastbourne! We are delighted you enjoyed your visit and we hope to see you again soon for another fun day out! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Maria, thank you so much for the fantastic 5* review of Tenpin Eastbourne! We are so happy you enjoyed your visit and the atmosphere and found our team very helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Good evening and bowling lanes are good…

Good evening and bowling lanes are good ... 👍

January 31, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Tessa, thank you for the amazing 5* review of Tenpin Eastbourne! We are delighted you had a great evening and we can't wait to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

Excellent service

We had special needs and needed a quieter lane, the lady at reception sorted out the ideal lane for us as a family and we had a good time bowling

January 28, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Ian, thank you so much for the wonderful review of Tenpin Eastbourne! We are thrilled you had the best time and we hope to welcome you back again soon for a 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Easy to book and good service

Easy to book and good service

February 2, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Paul, thank you for the awesome 5* rating and review of Tenpin Eastbourne. It's lovely to hear that your visit was great and that you found the booking process easy. Hope to see you back again!
Take care,
Kirsty

Rated 2 out of 5 stars

poor time management

arcade machines constantly broke
bowling started 45 mins after i booked it despite getting there early

January 24, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi there, thank you for leaving Tenpin Eastbourne a rating and review! We appreciate you taking the time to share your experience. We're sorry to hear that the arcade machines were faulty and your bowling lane wasn't ready on time. We'll look into these issues and ensure they are shared with the correct teams for future improvements to be made. Please send us an email if you'd like to discuss your visit further with the team and please include the details of your visit - customer.feedback@tenpin.co.uk with the subject 'Review - Eastbourne'. We hope to have an opportunity to welcome you back for a much better experience! Best Wishes - Rosie

Rated 5 out of 5 stars

We had a lovely time

We had a lovely time. Kids enjoy themselves.

January 17, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi there, thank you for the brilliant 5* rating and review! We're delighted to hear that you had a lovely time at Tenpin Eastbourne, and we can't wait to see you again soon for more bowling fun! Best wishes - Adelaide

Rated 5 out of 5 stars

Took my family to the Eastbourne…

Took my family to the Eastbourne facility, it was very clean and tidy with friendly staff

January 20, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

HI there,

Thank you for your amazing 5* review at Tenpin Eastbourne! We are delighted to hear you found the venue very clean and tidy. It's great to hear you've had such a great time. We hope to welcome you back again very soon! Best wishes- Steph

Rated 3 out of 5 stars

Bowling was fun

Bowling was fun, kids loved it.
The food was awful.....

January 17, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi there, thank you for taking the time to leave a review of Tenpin Eastbourne. It's lovely to hear you had a fun bowling experience. We are sorry to hear that the food was not to the standards we would usually expect. Your comments will be passed on for future improvements. Hope to see you back for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Great place to bowl

The refurbishment at the centre means this is a great place to go. The atmosphere was good and the bowling was great. The arcade was good fun afterwards but just missing a 2p machine

January 11, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hey Helen, thank you for the lovely 5* rating of Tenpin Eastbourne. We are thrilled to hear you had a fun time and it was a great atmosphere. Hope to see you back soon for another fun time.
Take care,
Kirsty

Rated 5 out of 5 stars

Always fun

Always fun, great time

December 20, 2025
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Dee
Thanks for leaving a super 5* rating for Tenpin Eastbourne. We are glad you always have fun when visiting us. Hope to see you again soon. Best wishes - Clare

Rated 3 out of 5 stars

Poor customer service

Poor customer service

January 11, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi
Thanks for taking the time to leave a 3* rating and review for Tenpin Eastbourne. We would like to look into your visit and ask that you send an email to customer.feedback@tenpin.co.uk with the subject as "Review - Eastbourne" and the details and one of the team can reach out to discuss this with you. Best wishes - Clare

Rated 5 out of 5 stars

Went for my son’s 5th birthday with the…

Went for my son’s 5th birthday with the family we had a lovely day and the staff were so helpful and accommodating. We will definitely be going back! Thank you

January 11, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Emma
Thanks for the fabulous 5* rating for Tenpin Eastbourne. We're so happy to hear that your son's 5th birthday celebration was a success! It's great to know our team's helpfulness made your visit special. We appreciate your feedback and look forward to your return! Best wishes - Clare

Rated 3 out of 5 stars

It was a very good karaoke experience…

It was a very good karaoke experience however the price is too much for the time that you get.
I would not go again unfortunately due to the price.

January 10, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi
We appreciate your feedback and are glad you enjoyed karaoke. We're sorry our pricing didn't meet your expectations for the time offered. We do have half price rates on Tuesdays (after 6 in school holidays) which might suit your budget better. Best wishes - Clare

Rated 5 out of 5 stars

Good fun

Good fun , friendly staff and food

January 3, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Jacqueline, thank you for the wonderful 5* rating and review for Tenpin Eastbourne! We're delighted to hear that you had a fun visit and that you enjoyed the food. We hope to see you back again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Easy to book friendly welcome.

Easy to book friendly welcome.
Only disappointment were the 2 portions of fries we ordered, they were cold and tasted like they had been reheated.

January 2, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Vivienne, thank you for taking the time to leave a review of Tenpin Eastbourne. It's great to hear you had a fun experience. Your feedback is important to us and we will ensure this is passed onto the relevant team for future improvements. Hope to see you again soon!
Take care,
Kirsty

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look