I wanted to add 2 more people onto the game and was told no. staff were really unhelpful and there was spare lanes so they could have added them onto another lane. I visit tenpin a lot with my son for... See more
Company replied
Location
Switch locationParrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For my very first time at Tenpin, I had an absolute blast!! I did not know what to expect, but with multiple activities under one roof, it was fun, fun, funnnn!! In the Laser Tag room, we felt like bi... See more
Company replied
My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... See more
Company replied
Make sure you speak loudly over the music so the staff hear your request right because they wont fix their mistakes. We asked for 2 games of bowling as a group of 4 we and we showed them what tri... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, United Kingdom
- 0333 034 6100
3.9
Great
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young guy in charge of the Lazer…
The young guy in charge of the Lazer quest party was fantastic..
July 22, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Eilidh, thank you for the 4* rating of Tenpin Manchester Parrs Wood. We're so happy to hear that the team provided fantastic service for the laser tag party. We will ensure your kind words are passed on. We hope to see you again soon for another fun time!
Take care,
Kirsty
Awful
Awful food
Poor service and staff attitude
Loud and noisy with lane buzzers going off
Bowling alley all bowls veered off
July 22, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hello John,
Thank you for taking the time to rate Tenpin Manchester Parrswood 1 stars. We are truly sorry to hear about your disappointing experience with our food, service, and the issues you encountered with the bowling lanes and noise. We will pass your comments on to the relevant teams for review and improvement. All the best ~ Laura
Staff were attentive and pleasant
July 12, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Philip, thank you for the amazing 5* rating of Tenpin Manchester Parrs Wood. We're delighted to hear you had a great time and that the team provided attentive and pleasant service. We hope to see you again soon!
Take care,
Kirsty
Me & my buddy Helen
Arrived 10 mins early, lane was ready. Pretty quiet to be fair at 4.30pm. Enjoyed the 2 games of bowling.
July 7, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi, thank you for the 4* rating of Tenpin Manchester Parrs Wood. We're so glad to hear you enjoyed your two games of bowling and that your lane was ready for you! We appreciate your positive feedback.
Take care,
Kirsty
What a turkey!!!
One of the worst experiences ever. Total lack of staff, spilt drinks not cleared on the lane and every table covered in leftover food and drinks. An absolute dive of a place lacking staff, any customer service or management. Utter chaos - avoid!!!
July 12, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Colin, thank you for taking the time to review Tenpin Parrs Woods! We're very sorry to hear that there had been issues with the cleanliness of the lanes and the customer service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Parrs Woods', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide
There was a wait to check in and 2…
There was a wait to check in and 2 members of staff chatting while one dealt with the queue, but once we had been seen to we were able to go straight to our lane a few mins early and enjoyed the game
July 7, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hey Jennifer, thank you for the 4* rating of Tenpin Manchester Parrs Wood. We're delighted to hear you had an enjoyable experience, despite the wait time being longer than usual. We do hope to see you again soon for another fun time!
Take care,
Kirsty
Reply from Tenpin - Manchester - Parrs Wood
Hi Stephanie, thank you for your 4* review of Tenpin Manchester Parrs Wood! We are so glad to hear that you found the staff were helpful and the booking process efficient. We hope to see you again soon! Best wishes-Leila
Food was shocking waited along time for…
Food was shocking waited along time for someone to come and sort our lane out needs more staff on also need to cook properly and nice food not a plane burger
June 30, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hello Miss Watson,
Thank you for taking the time to rate Tenpin Manchester Parrswood 1 stars. We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the wait time, the need for more staff, and the quality of the food. We are reviewing our staffing and kitchen procedures to ensure a better experience for our customers. We hope that your next experience is the 5 star one we wish to give all our customers. All the best ~ Laura
Very good Hippolyte loved it
July 1, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hello Leonie,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We are delighted with this rating and that you had a good visit. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Friendly service easy to book and…
Friendly service easy to book and enjoyed every minute
March 25, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Rob, thank you for your 5* review of Tenpin Manchester Parrs Wood! We are so pleased to hear the service you received was friendly, easy and enjoyable. We look forward to welcoming you back again soon! Best wishes - Leila
Reply from Tenpin - Manchester - Parrs Wood
Hi Pete
We're so glad you enjoyed your bowling evening with friends! We appreciate your kind words. Best wishes - Clare
Great experience and a lot of fun
June 17, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Muhammad, thank you for the excellent 5* review for Tenpin Parrs Wood! We are so pleased to hear that you had a great experience and a lot of fun. We can't wait to welcome you back again soon! Best wishes - Adelaide
Customer service was good but a bit…
Customer service was good but a bit disappointed about the free drink deal.
I booked for 5pm and I know the deal was from 6pm but I booked for two games for five of us and I thought we would be able to get it on our second game but they told me that I couldn’t get the deal even though we were there till about 7pm
June 24, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Nuran,
Thank you for your lovely 3* review at Tenpin Parrs wood! We are very sorry to hear you've not had a great time whilst on your recent visit to us. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. Best wishes- Steph
Wonderful party for my daughter’s 5th…
Wonderful party for my daughter’s 5th birthday, she had an incredible time. Lots of other party guests kept saying how impressed they were with the organisation of the party and all the fun activities. We loved it!!! Thank you to all the staff that helped. I need to write a proper review for them personally but Becky and another lovely girl who was our party host.
June 24, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hello Mrs Nabila Ahmad,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We are so pleased to hear that your daughter had an incredible 5th birthday party with us and that your guests were impressed. We appreciate your kind words about our team. We hope to welcome you back again soon! All the best ~ Laura
Arrived to checkin to Karaoke room…
Arrived to checkin to Karaoke room 15mins before start time as requested. Was told the room would need setting up but to wait outside the room. 25minutes later I had to go back to checkin desk. Got moved to another room which needed setting up. Staff on checkin desk didn't know what to do about the karaoke room bookings.
June 13, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hello Preston,
Thank you for taking the time to rate Tenpin Manchester Parrswood 1 star. We are truly sorry to hear about the difficulties you experienced with your karaoke room booking. We understand how frustrating it must have been to wait and then be moved. We are reviewing our check-in procedures to prevent this from happening again. All the best ~ Laura
really fun experience- staff are on the ball
really fun experience, staff are nice and on the ball, karaoke could have more songs but so much fun!
June 17, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Lacie, thank you for your lovely 5* review of Tenpin Manchester Parrs Wood! We are so pleased you had a great time on your visit and received great service from our staff. We value all feedback from our customers and we will be sure to pass your comments on. We hope to see you again soon! Best wishes, Jade
Waited nearly a hour for chicken…
Waited nearly a hour for chicken nuggets and they came out drier then the soles of my shoes other then that, everything else was fine
June 14, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Nikki. Thank you for taking the time to leave us a review for our Manchester Parrs Wood Tenpin location. It is disappointing to hear that you did not enjoy the food and that there was a long wait time, we appreciate your feedback regarding this and always recommend speaking to the team on site if there are any issues. - Best wishes, Jade.
The Laser tag was great and the…
The Laser tag was great and the environment was great but food was slow to be served and required a prompt. I forgot to prompt to get the Icecreams so our guests didn’t get them. Also food portion size was small.
June 3, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hi Ange, thank you for the 4* rating of Tenpin Manchester Parrs Wood. We're pleased to hear that the laser tag was great, despite food taking longer to arrive. We're sorry to hear that the guests did not receive ice creams. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible.
Take care,
Kirsty
It was great
It was great, all staff were really helpful including Katie who was brilliant throughout. Laser quest was fab and they set it up to align with the bowling. Really happy with everything!
June 17, 2026
Reply from Tenpin - Manchester - Parrs Wood
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Parrs Wood. We will pass your comments onto our team. We do hope to see you again very soon. Best Wishes - Kimberley
Reply from Tenpin - Manchester - Parrs Wood
Hi Hayley, thank you for leaving Tenpin Manchester Parrs Wood an amazing 5* rating. We are so glad to hear you took advantage of our great prices and received great service from the team! We can't wait to welcome you again soon. Best wishes - Kaylee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.