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Tenpin - Plymouth Barbican Reviews 

221
TrustScore 4 out of 5

4.0

Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG Plymouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a... See more

Company replied

Rated 5 out of 5 stars

We have been bowling here on many occasions over the years and I’ve always enjoyed our experience. The staff are friendly, the bowling alleys are fun. Then there is an arcade of all sorts of games a... See more

Company replied

Rated 2 out of 5 stars

The booking process was easy. I enjoyed the family discount as an added bonus. BUT we were shocked that there was literal mice running around. When I spoke to the staff, they brushed it off casually a... See more

Company replied

Rated 4 out of 5 stars

It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many. Mayb... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG, Plymouth, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

221 reviews

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4.0

All reviews

(221)

11,674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just B A D

Way too bright, way too loud, weren’t enough of the right sized balls and the ones we did have were chipped to hell. Just overall a terrible time if you actually just want to go bowling without being bombared with a billion lights and screaming kids

May 27, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Marcus,

Thank you for your 1* review at Tenpin Barbican! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. Best wishes- Steph

Rated 5 out of 5 stars

Well organised!!

Well organised!!
Free car parking!!
Prices not too unreasonable

May 27, 2026
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Reply from Tenpin - Plymouth Barbican

Hello, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Barbican! We do hope to see you again very soon, Many Thanks - Kimberley

Rated 5 out of 5 stars

Bowling was fun

Bowling was fun. Burger meal was not great, but was part of a deal which was good value. Laser tag was really good. Would go again.

May 27, 2026
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Reply from Tenpin - Plymouth Barbican

Hello, thank you very much for the amazing 5* review of Tenpin Plymouth Barbican! We are so pleased to hear you enjoyed your bowling and laser tag and we take on board all of your feedback which we will be sure to pass onto the the relevant team! On the meantime, we do hope you will visit us again soon and we look forward to welcoming you back soon! Best wishes - Mel

Rated 5 out of 5 stars
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Reply from Tenpin - Plymouth Barbican

Hello Laurentiu,
Thank you for taking the time to rate Tenpin Plymouth 5 stars. We are so happy you had fun at our venue and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Staff were wonderful and helpful

Staff were wonderful and helpful, got our Bowling alley earlier than we had booked for, plenty in the arcade to keep kids of different ages enterained,they bought our food over to us on the alley, the food wasn't the best but overall a good day out

May 26, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Claire, thanks for leaving Tenpin Plymouth Barbican a 5* rating! We appreciate you taking the time to share your feedback. We are so pleased to hear our team was wonderful and helpful, and that the arcade kept everyone entertained. We have noted your comments regarding the food. We hope to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

I take my kids often

I take my kids often. We do the one bowling game with the meal. 5 children and myself the adult, so five kids meals and one adults. I book online. Every time I go they give me a kids meal, today I even asked at the desk ‘it’ll be an adults meal yeah’ Lo and behold kids meal! Fed up of it, waste of money, left hungry! Was enough food between us all to feed the borrower’s. Over £70 spent won’t be doing it no more

May 26, 2026
Unprompted review
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Reply from Tenpin - Plymouth Barbican

Hi Jamie, thank you for taking the time to review Tenpin Barbican! We are very sorry to hear that you were disappointed with the meals. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Barbican', and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff always polite and happy to assist…

Staff always polite and happy to assist if needed

May 20, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Ei, thank you for the lovely 5* rating of Tenpin Plymouth Barbican. We're pleased to hear that you had a good time and the team provided great service. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Staff really accommodating as needed to…

Staff really accommodating as needed to change the booking last minute. Really friendly and helpful.

May 20, 2026
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Reply from Tenpin - Plymouth Barbican

Hello, thank you very much for the lovely 5* review of Tenpin Plymouth Barbican! We are very pleased to hear your team were able to help reschedule your booking and that you enjoyed your visit and we very much hope to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Amazing experience thank you

Amazing experience thank you

May 20, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Oskar, thank you so much for the brilliant 5* review of Tenpin Plymouth Barbican! We are delighted you had such a great experience and we can't wait to see you again soon! Best wishes - Mel

Rated 2 out of 5 stars

Staff extremely rude

Staff extremely rude! Bought food as bowling deal, came out and was freezing cold

May 20, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Sacha, thank you for the review of Tenpin Plymouth Barbican! We are very sorry to hear that you found our team rude on your recent visit and that you food arrived cold! This is certainly not the experience we wish for our guests and we will be certain to pass your feedback on! In the meantime, if you would like to visit us further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Plymouth' Best wishes - Mel

Rated 5 out of 5 stars

Lunch date

Came in for a bit of lunch before heading to the cinema.. played a few games reliving our childhood.. good fun.
Our food was yummy and brought promptly and the lovely barperson was extremely helpful and friendly and a credit to your company. Well done 👏

May 19, 2026
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Reply from Tenpin - Plymouth Barbican

Hello David, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us, before heading to the cinema. We are also thrilled to hear that you enjoyed our food too! We will pass your lovely comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

poor customer service at the bar

poor customer service at the bar - 6 staff all looking down not approaching their customers
I like that you have card access to the pool tables rather than cash

May 20, 2026
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Reply from Tenpin - Plymouth Barbican

Hello there, Thank you for taking your time to leave us some feedback from your recent visit to us. We are disappointed to hear that the customer service you received was not up to our usual high standards. We will pass your comments onto our team. Many Thanks - Kimberley

Rated 3 out of 5 stars

Easy booking but the music was far too…

Easy booking but the music was far too loud. We couldn't have a conversation due to having to shout.

May 20, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Mel, thank you so much for taking the the time to leave a review! We are pleased to hear that you found our booking process easy but we are very sorry you found the music too loud! Your feedback is really important to us so please be assured all be sent to the team for future improvements! In the meantime, we do hope you will still consider visiting us in the future and we look forward to seeing you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Had a fabulous time bowling

Had a fabulous time bowling, followed by laser tag, which was great, but for one of our party the sounds were too loud and we were informed that the volume of the sirens could not be adjusted, however they were able to turn the music off which helped a little. My advice going forward is that consideration for those with sensitivity to noise needs thought, the ability to adjust volume levels should be explored.

May 13, 2026
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Reply from Tenpin - Plymouth Barbican

Hello, Thank you for taking your time to leave us a review from your recent visit to our Tenpin in Barbican. We are pleased to hear that you enjoyed the bowling with us. We are sorry that you found our music too loud during your visit. We will pass your comments onto our team so that this can be looked into. Our apologies. We do hope to see you again soon! Many Thanks - Kimberley

Rated 3 out of 5 stars

We love it at tempin but my daughter…

We love it at tempin but my daughter said it was so hot in the karaoke room for her birthday party and there was only 3 of them, too the point that she had a nose bleed- so imagine how hot it is in there with 10 bodies!
Maybe some air con?

May 13, 2026
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Reply from Tenpin - Plymouth Barbican

Hello, thank you very much for taking the time to leave a rating and review of Tenpin Plymouth Barbican. We're sorry to hear of any disappointment caused at your recent visit for the Karaoke party. If you would like to discuss your recent visit further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Plymouth Barbican' Best wishes, Jade

Rated 2 out of 5 stars

Waited over 20 minutes for drinks to be…

Waited over 20 minutes for drinks to be bought over when it was so dead. Had to end up walking over and getting them ourselves. Turns out they were just sat on the side the whole time without bothering to walk over and give them to us.

May 13, 2026
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Reply from Tenpin - Plymouth Barbican

Hi CJ, thank you for taking the time to review Tenpin Barbican! We're very sorry to hear that there had been a long wait time for your drinks order and an issue with the service. We will ensure your feedback is passed on to be looked into and for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

It was amazing day out with friends and…

It was amazing day out with friends and the staff was amazing and friendly.

May 13, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hello Katie,
Thank you for taking the time to rate Tenpin Plymouth Barbican 5 stars. We're happy you had an amazing day out with friends and that our friendly staff enhanced your visit. We hope to see you again soon! All the best ~ Laura

Rated 4 out of 5 stars

Great staff and customer service…

Great staff and customer service recieved. Food was really tasty and easy to order too.

May 13, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Tanisha
We appreciate you sharing your experience! We're happy to hear that you enjoyed our team's service and that ordering was easy, with tasty food. Best wishes - Clare

Rated 5 out of 5 stars

Staff amazing

Staff amazing, as always team our helpful.

May 2, 2026
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Reply from Tenpin - Plymouth Barbican

Hello Dan, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you had a great time at our Tenpin in Barbican and found our staff amazing throughout! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Really good!

Really good, had loads of fun!!

April 29, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Izzy, thanks for leaving a rating and review for Tenpin Plymouth! Thank you for the wonderful review! We are so pleased you had loads of fun with us and enjoyed your visit. We hope to see you again soon! Best wishes - Rosie

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