Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a... See more
Company replied

Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG Plymouth, GB
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Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a... See more
Company replied
We have been bowling here on many occasions over the years and I’ve always enjoyed our experience. The staff are friendly, the bowling alleys are fun. Then there is an arcade of all sorts of games a... See more
Company replied
The booking process was easy. I enjoyed the family discount as an added bonus. BUT we were shocked that there was literal mice running around. When I spoke to the staff, they brushed it off casually a... See more
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It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many. Mayb... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG, Plymouth, United Kingdom
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We always have a good time bowling.The food isn't the best but everything else is great.

Reply from Tenpin - Plymouth Barbican
The welcome and the bowling was fine. As was the drinks and food service however when it came to a quick go in the arcades after, it was terrible.
There were no 10p’s in the change machine so I asked a member of staff if we could get some. She said that the manager would need to fill up the machine and she would ask him to do it. After 25 mins waiting at the machine there was no sign so I wandered around d the arcade looking for them.
He was busy dealing with multiple customers who seemed to have also been waiting a while. I decided to give up and not approach him as he was visibly frustrated.
I put a £1 in the air hockey game for my kids and no ‘disk’ came out to play with. I asked a member of staff who eventually came and got a disk out that was trapped in the machine. However by this point the time had run out on the machine :-( I asked a member of staff for another credit who said ‘ I’ll ask my manager, but he’s not going to like it’.
Seems both customers and staff are afraid of this manager. Mid forties with a midlands accent.
I won’t be returning.

Reply from Tenpin - Plymouth Barbican
I’ve got there for 2:45 I was informed. I’m half an hour late until I found my receipt and the receipt said 3 o’clock. and they told me it must be a computer problem before the manager was telling me I would have to move off lanes for other people. because I’m late. no apology

Reply from Tenpin - Plymouth Barbican

Reply from Tenpin - Plymouth Barbican
The booking was easy to make, and the staff were great on the day

Reply from Tenpin - Plymouth Barbican
Great fun for all ages. Just had a brilliant few hours with bowling, air hockey and pool, not to mention arcade games. Staff very friendly and warm welcome

Reply from Tenpin - Plymouth Barbican

Reply from Tenpin - Plymouth Barbican
Took the family out for some fun and they really had a great time at the bowling

Reply from Tenpin - Plymouth Barbican
The Centre was really accomadating and flexible with my group. They responded quickly as they could when we had issues on the lane. The group had a fab evening. Thank you.

Reply from Tenpin - Plymouth Barbican
We booked as a family for our daughters 19th birthday treat staff was pleasant for checking in but what a strange set up u check in right on top of the bar the queues were chaos 3 people stood at check in desk but only one serving customers where as the bar had no staff for several minutes whilst I appreciate it’s a Saturday and would be busy it was bedlam and although all the lanes weren’t being used they crammed you all in ontop of one another so you couldn’t communicate for the blaring loud music and screaming teenagers and drunk adults sadly the new lay out does not work at all machines ontop of bowling lanes no organisation at all

Reply from Tenpin - Plymouth Barbican

Reply from Tenpin - Plymouth Barbican
Their food Got me really sick. Be careful!
Otherwise the experience was okay.
Machines kept eating my coins and not working and staff always had a horrible attitude when we ask them to fix or check out the issue.

Reply from Tenpin - Plymouth Barbican
Friendly staff. Also were a few minutes late, but staff kept our reserved lane for us.

Reply from Tenpin - Plymouth Barbican

Reply from Tenpin - Plymouth Barbican

Reply from Tenpin - Plymouth Barbican

Reply from Tenpin - Plymouth Barbican
Didn’t have to wait, reception staff was helpful and friendly. Good music, great atmosphere.

Reply from Tenpin - Plymouth Barbican
Enjoyed the bowling, very much. Great fun!
(But not the food!)

Reply from Tenpin - Plymouth Barbican
Really fun time bowling, 7 of us as celebrating youngest birthday. The only negatives i would say would be the bar service. Lot of people behind bar but only 1 serving and was a very busy evening. Ladies toilets were also incredibly smelly. Apart from that had a fun evening

Reply from Tenpin - Plymouth Barbican
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