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Tenpin - Plymouth Barbican Reviews 

221
TrustScore 4 out of 5

4.0

Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG Plymouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a... See more

Company replied

Rated 5 out of 5 stars

We have been bowling here on many occasions over the years and I’ve always enjoyed our experience. The staff are friendly, the bowling alleys are fun. Then there is an arcade of all sorts of games a... See more

Company replied

Rated 2 out of 5 stars

The booking process was easy. I enjoyed the family discount as an added bonus. BUT we were shocked that there was literal mice running around. When I spoke to the staff, they brushed it off casually a... See more

Company replied

Rated 4 out of 5 stars

It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many. Mayb... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG, Plymouth, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

221 reviews

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4.0

All reviews

(221)

11,674 reviews in the last 12 months

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Rated 5 out of 5 stars

We always have a good time bowling

We always have a good time bowling.The food isn't the best but everything else is great.

March 29, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Zuzana, thank you for the lovely 5* review of Tenpin Plymouth Barbican! It is great to see you had the best time and we take on board all of your feedback which we will be sure to pass on! In the meantime, we do hope you will visit us again soon and we look forward to welcoming you back for another fun day out! Best wishes - Mel

Rated 2 out of 5 stars

Angry Manager

The welcome and the bowling was fine. As was the drinks and food service however when it came to a quick go in the arcades after, it was terrible.
There were no 10p’s in the change machine so I asked a member of staff if we could get some. She said that the manager would need to fill up the machine and she would ask him to do it. After 25 mins waiting at the machine there was no sign so I wandered around d the arcade looking for them.
He was busy dealing with multiple customers who seemed to have also been waiting a while. I decided to give up and not approach him as he was visibly frustrated.
I put a £1 in the air hockey game for my kids and no ‘disk’ came out to play with. I asked a member of staff who eventually came and got a disk out that was trapped in the machine. However by this point the time had run out on the machine :-( I asked a member of staff for another credit who said ‘ I’ll ask my manager, but he’s not going to like it’.
Seems both customers and staff are afraid of this manager. Mid forties with a midlands accent.
I won’t be returning.

March 29, 2026
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Reply from Tenpin - Plymouth Barbican

Hello Gav, First off thanks for sharing your feedback. We are really sorry for the issues you experienced at your visit to Tenpin Plymouth Barbican. The last thing we want to do is let our customers down and we will be sure to pass these comments on for internal review. Please feel free to reach out to us at customer.feedback@tenpin.co.uk and we will assist further with this matter. Best wishes, Jade

Rated 2 out of 5 stars

I’ve got there for 2:45 I was informed

I’ve got there for 2:45 I was informed. I’m half an hour late until I found my receipt and the receipt said 3 o’clock. and they told me it must be a computer problem before the manager was telling me I would have to move off lanes for other people. because I’m late. no apology

April 1, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Darron, thank you for taking the time to write a review for Tenpin Barbican! We're sorry that there had been some technical issues with your booking and for any inconvenience caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Barbican' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Fun night out

Fun night out. Staff helpful and polite

March 25, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Louise
We're happy you had a fun night out and that our team was helpful and polite! Thanks for the great rating and review. Best wishes - Clare

Rated 5 out of 5 stars

The booking was easy to make

The booking was easy to make, and the staff were great on the day

March 21, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Tanya
We appreciate you sharing your positive experience! We're so glad the booking process was easy and our staff provided great service. Best wishes - Clare

Rated 5 out of 5 stars

Great fun for all ages

Great fun for all ages. Just had a brilliant few hours with bowling, air hockey and pool, not to mention arcade games. Staff very friendly and warm welcome

March 24, 2026
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Reply from Tenpin - Plymouth Barbican

Hi John
We're happy you had a brilliant time with bowling, air hockey, pool, and arcade games! It's great to hear our team made you feel welcome. We appreciate your 5-star rating! Best wishes - Clare

Rated 4 out of 5 stars

review

Quick & easy services. Love that you can order drinks/food on your phone

March 25, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Alice
We're glad you found our services quick and easy! It's great to hear you enjoyed the convenience of mobile ordering. Thanks for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Great family memories

Took the family out for some fun and they really had a great time at the bowling

March 25, 2026
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Reply from Tenpin - Plymouth Barbican

Hello
We're happy to hear that your family had a great time bowling with us! Thank you for your positive feedback, we hope to see you all again soon. Best wishes - Clare

Rated 5 out of 5 stars

Brilliant

Brilliant, thank you

March 25, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Jennifer
Thanks for the fabulous 5* rating. We are pleased you had a brilliant time and hope to see you again. Best wishes - Clare

Rated 5 out of 5 stars

Super service

The Centre was really accomadating and flexible with my group. They responded quickly as they could when we had issues on the lane. The group had a fab evening. Thank you.

March 23, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Julie
We're so glad your group had a fab evening! It's great to hear that our centre was accommodating and responded quickly to your needs. Thank you for your positive feedback! Best wishes - Clare

Rated 3 out of 5 stars

Wouldn’t rush to go again…

We booked as a family for our daughters 19th birthday treat staff was pleasant for checking in but what a strange set up u check in right on top of the bar the queues were chaos 3 people stood at check in desk but only one serving customers where as the bar had no staff for several minutes whilst I appreciate it’s a Saturday and would be busy it was bedlam and although all the lanes weren’t being used they crammed you all in ontop of one another so you couldn’t communicate for the blaring loud music and screaming teenagers and drunk adults sadly the new lay out does not work at all machines ontop of bowling lanes no organisation at all

March 14, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Elaine
We appreciate you sharing your experience. We're sorry the check-in process was chaotic and that the lane arrangement and noise levels impacted your daughter's birthday celebration. We'll review your feedback about the layout and staffing to improve our guest experience. Best wishes - Clare

Rated 5 out of 5 stars

Very friendly & helpful staff

Very friendly & helpful staff, great price.

March 10, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Debbie, thank you for leaving Tenpin Barbican a fantastic 5* rating and review! We're so glad to hear our team was helpful and friendly, and that you found our prices great! Thanks for the wonderful review, we look forward to seeing you again in the future! Best wishes - Rosie

Rated 2 out of 5 stars

Their food Got me really sick

Their food Got me really sick. Be careful!
Otherwise the experience was okay.
Machines kept eating my coins and not working and staff always had a horrible attitude when we ask them to fix or check out the issue.

March 7, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Annie, thank you for taking the time to leave a review of Tenpin Plymouth Barbican! We are sorry to hear that some of your visit was not as enjoyable as we would have hoped! Your feedback is so important to us so please be assured we will pass all of your concerns on the the team! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Barbican' Best wishes - Mel

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Also were a few minutes late, but staff kept our reserved lane for us.

February 15, 2026
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Reply from Tenpin - Plymouth Barbican

Hi there, thank you for the lovely 5* review for Tenpin Plymouth Barbican! We're so glad to hear you found our staff to be friendly and were happy with the service provided. We hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Good fun

Good fun, easy to set up, and ordering drinks to our alley was brilliant 👍😁

March 7, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Amanda, thank you so much for the excellent 5* review of Tenpin Plymouth Barbican! We are really pleased to hear you had fun on your visit. We can't wait to see you again soon for another 5* experience! Best wishes, Jade

Rated 2 out of 5 stars

The food was like school dinners

The food was like school dinners

March 7, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Max. Thank you for taking the time to leave us a review for our Plymouth Barbican Tenpin location. It is disappointing to hear that you did not enjoy the food, we appreciate your feedback regarding this and always recommend speaking to the team on site if there are any issues. - Best wishes, Jade.

Rated 4 out of 5 stars

Great price

Great price
No Pepsi or lemonade on tap though so not ideal.

March 3, 2026
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Reply from Tenpin - Plymouth Barbican

Hi Claire,

Thank you for your lovely 4* review at Tenpin Barbican! We are delighted you've had a great time whilst on your recent visit to us. However, we are very sorry the drink selection wasn't up to standards for you. We will ensure ensure this is passed across to the correct team to make any future improvements needed and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great fun

Didn’t have to wait, reception staff was helpful and friendly. Good music, great atmosphere.

February 28, 2026
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Reply from Tenpin - Plymouth Barbican

Hi, thank you so much for rating Tenpin Plymouth Barbican a fantastic 5 stars! It's brilliant to hear that you had an enjoyable visit and found it to be a great atmosphere. Hope to see you again soon for another 5* experience.
Take care,
Kirsty

Rated 4 out of 5 stars

Enjoyed the bowling at 10 pin

Enjoyed the bowling, very much. Great fun!
(But not the food!)

February 28, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hey Sue, thank you for taking the time to leave a review of Tenpin Plymouth Barbican. We are pleased to hear you had an enjoyable time bowling, but felt the food was not up to standards. We appreciate your honest feedback and will ensure this is passed on to the correct teams to review for future improvements.
Take care,
Kirsty

Rated 3 out of 5 stars

Really fun time bowling

Really fun time bowling, 7 of us as celebrating youngest birthday. The only negatives i would say would be the bar service. Lot of people behind bar but only 1 serving and was a very busy evening. Ladies toilets were also incredibly smelly. Apart from that had a fun evening

March 1, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Gillian, thank you for taking the time to review Tenpin Barbican! We're glad to hear that you had a great time bowling and that you had a fun evening. We really appreciate your feedback about the service and toilets and will ensure this is passed onto our team. We hope to see you again soon! Best wishes - Adelaide

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