We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more
Company replied

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB
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We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more
Company replied
Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more
Company replied
Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... See more
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Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom
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My brother in law had so much fun. Staff were great and very helpful, good arcade games and nice bowling alleys.

Reply from Tenpin - Swindon
Friendly staff, tasty food, reasonably priced
Ridiculous token/gift rewards on the arcades £10 bought a single lollypop

Reply from Tenpin - Swindon
The overall experience was lovely and good staff but the multiple emails asking for reviews were annoying which ultimately brought the experience down.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Great staff! Managed to get us in a little early. Nothing was too much effort for them. Great staff

Reply from Tenpin - Swindon
Couldn’t fault it - half price Tuesday. Great price bowing and drinks. Lane was reserved and ready early. Considering it was 6pm in the Easter holidays I was very impressed

Reply from Tenpin - Swindon
We celebrated a 60th birthday with family at this venue and the staff we very friendly, helpful and made the process very easy for us all. Thank you.

Reply from Tenpin - Swindon
Bowling was good value for money but the food was disappointing

Reply from Tenpin - Swindon
Nice vibe, great service and nice environment for bowling and social meets.

Reply from Tenpin - Swindon
The staff were amazing, booking process was straight forward.
Will definitely be booking to come back

Reply from Tenpin - Swindon
Bowling and staff was good. But very dislike how arcade machine mainly contact less which ruined it for us as arcade should be coins or contactless like at Hollywood bowls is. So for us we didn't spend money at arcade as it was contactless which was rubbish really but overall bowling was good.

Reply from Tenpin - Swindon
We were a booking of two adults and one child. Booking was easy and correct, upon arriving to the lane it was messy and the camera on the screen did not work. We then moved to the arcade machines and some were out of order, we then attempted to play one game it took our credits but the game didn't start. Considering there is another bowling alley in Swindon I'd be using that one next.

Reply from Tenpin - Swindon
Great experience with a great atmosphere. The customer service team was very helpful, food was delivered on time.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Sadly the experience wasn’t very good for us. We took the kids bowling during half term, which I appreciate was a busy time. Long queues to check in, took over 10 minutes to be served to get a drink and 2 bowls though our second game, the bumper seemed to stop working and I rang the assistance bell and when no one turned up after 10 minutes I went to find a member of staff. I reported it to them and then they radioed it in and we went back to wait for help. Nothing happened and time was ticking on so we had to continue without them, which my young daughter was upset about as she ended up losing! On the way out I was going to give feedback, but as we were leaving I saw the massive queue of people still waiting to check in and honestly couldn’t be bothered to wait in another queue again, so we just left.
I absolutely appreciate half terms are busy, but I would have imagined you would have been prepared for this with more staff, and there was no communication about the broken bumpers or any updates to this.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
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