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Tenpin - Swindon Reviews 

160
TrustScore 4.5 out of 5

4.3

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more

Company replied

Rated 5 out of 5 stars

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more

Company replied

Rated 5 out of 5 stars

Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... See more

Company replied

Rated 1 out of 5 stars

Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

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4.3

All reviews

(160)

10,487 reviews in the last 12 months

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Rated 5 out of 5 stars

Great evening out

My brother in law had so much fun. Staff were great and very helpful, good arcade games and nice bowling alleys.

April 1, 2026
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Reply from Tenpin - Swindon

Hi Shannon, thank you for taking the time to leave such a fabulous 5* review of Tenpin Swindon! We are so pleased to hear that your Brother in law enjoyed his visit and you found our ream helpful and we can wait to welcome you all back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Friendly staff

Friendly staff, tasty food, reasonably priced

Ridiculous token/gift rewards on the arcades £10 bought a single lollypop

April 1, 2026
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Reply from Tenpin - Swindon

Hi there. Thank you for taking the time to leave us a review for our Swindon location. It's brilliant to hear this positive feedback regarding our staff, food and pricing! We are sorry hear you were disappointed with the arcade machines and will be sure to pass your comments on. Best wishes, Jade.

Rated 3 out of 5 stars

The overall experience was lovely but…

The overall experience was lovely and good staff but the multiple emails asking for reviews were annoying which ultimately brought the experience down.

March 30, 2026
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Reply from Tenpin - Swindon

Hi Catherine, thank you for taking the time to leave a review of Tenpin Swindon! ! It's brilliant to hear that you had an overall lovely experience and enjoyed the service from our staff. Your feedback is very important to us as this will help us to make improvements, so please be assured all will be passed on! We look forward to welcoming you back! Best wishes, Jade

Rated 5 out of 5 stars

Great tenpin

Always a great and cleaning and tidy tenpin, staff are always helpful

April 1, 2026
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Reply from Tenpin - Swindon

Hi Amy, thank you for leaving such a great 5* review of Tenpin Swindon! We are thrilled you always enjoy your visits and find our venue clean and team friendly! We look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great fun had by all 12 of us.

Great fun had by all 12 of us.

March 27, 2026
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Reply from Tenpin - Swindon

Hi Michelle, what a brilliant 5* review of Tenpin Swindon! We are thrilled you had so much fun and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great staff

Great staff! Managed to get us in a little early. Nothing was too much effort for them. Great staff

April 1, 2026
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Reply from Tenpin - Swindon

Hi Kelly, thank you for rating Tenpin Swindon 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We will be sure to pass this lovely feedback on. We can't wait to see you back again soon! Best wishes, Jade

Rated 4 out of 5 stars

Great value!

Couldn’t fault it - half price Tuesday. Great price bowing and drinks. Lane was reserved and ready early. Considering it was 6pm in the Easter holidays I was very impressed

April 1, 2026
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Reply from Tenpin - Swindon

Hey Sebastian, thank you for the 4* rating of Tenpin Swindon. We're thrilled to hear you had an amazing time and cannot find any faults with your experience. It's also great to hear that you were able to take advantage of our Tuesday offer. We hope to see you again for another striking time.
Take care,
Kirsty

Rated 5 out of 5 stars

60th birthday party

We celebrated a 60th birthday with family at this venue and the staff we very friendly, helpful and made the process very easy for us all. Thank you.

March 29, 2026
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Reply from Tenpin - Swindon

Hi Sue, thank you for the 5* rating of Tenpin Swindon. We are thrilled to hear that the 60th birthday celebrations was great fun and that the team provided great service. Hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Bowling was good value for money but…

Bowling was good value for money but the food was disappointing

April 1, 2026
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Reply from Tenpin - Swindon

Hi there, thank you for the 4* review for Tenpin Swindon! We're glad that you enjoyed the bowling but are sorry to hear that you were disappointed with the food. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Nice Bowling Place

Nice vibe, great service and nice environment for bowling and social meets.

December 30, 2025
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Reply from Tenpin - Swindon

Hey Lucy, thank you for the 5* rating and review of Tenpin Swindon. It's great to hear that you had a lovely time and that the team provided great service. Hope to see you again.
Take care,
Kirsty

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, booking process was straight forward.

Will definitely be booking to come back

March 21, 2026
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Reply from Tenpin - Swindon

Hi there
We're happy to hear that the booking process was straightforward and that our staff were amazing! We appreciate your feedback and look forward to your next booking. Best wishes - Clare

Rated 3 out of 5 stars

Weren't very please with contact less in arcade

Bowling and staff was good. But very dislike how arcade machine mainly contact less which ruined it for us as arcade should be coins or contactless like at Hollywood bowls is. So for us we didn't spend money at arcade as it was contactless which was rubbish really but overall bowling was good.

March 24, 2026
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Reply from Tenpin - Swindon

Hello Kimberley, Thank you for taking your time to leave us some feedback from your recent visit to us. We are pleased to hear that you enjoyed your bowling game with us. However, we are sorry to hear that you would have preferred to use cash within our arcade. We will pass your comments on to our team. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Fun and great ambience

Fun and a great staff

March 25, 2026
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Reply from Tenpin - Swindon

Hi
We're happy you had fun and that our staff were great! Thanks for your positive feedback; we appreciate it, and we hope to see you again soon! Best wishes - Clare

Rated 1 out of 5 stars

Not a great experience.

We were a booking of two adults and one child. Booking was easy and correct, upon arriving to the lane it was messy and the camera on the screen did not work. We then moved to the arcade machines and some were out of order, we then attempted to play one game it took our credits but the game didn't start. Considering there is another bowling alley in Swindon I'd be using that one next.

March 25, 2026
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Reply from Tenpin - Swindon

Hi there
We appreciate you taking the time to share your experience. We're sorry the lane was messy, the camera wasn't working, and some arcade games were out of order or took your credits. We'll address these issues to improve our guest experience. If you would like to discuss this please send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Swindon" Best wishes - Clare

Rated 5 out of 5 stars

Great experience with a great atmosphere

Great experience with a great atmosphere. The customer service team was very helpful, food was delivered on time.

March 22, 2026
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Reply from Tenpin - Swindon

Hi Ishu
We're happy you enjoyed the atmosphere and that our team was helpful. It's great to hear your food arrived on time. Thank you for your positive feedback! Best wishes - Clare

Rated 5 out of 5 stars

Fun night out

A fun night out will definately be going again soon

March 7, 2026
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Reply from Tenpin - Swindon

Hi Natasha, what a great 5* review of Tenpin Swindon! It is brilliant to hear you had such a great night and we are so pleased to hear you will visit us again soon! Best wishes - Mel

Rated 5 out of 5 stars

My son and I had a great time bowling

My son and I had a great time bowling

March 1, 2026
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Reply from Tenpin - Swindon

Hi Tracey, thank you for rating Tenpin Swindon a fab 5*! It's lovely to hear that you had a great time bowling with your son. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

Sadly the experience wasn’t very good…

Sadly the experience wasn’t very good for us. We took the kids bowling during half term, which I appreciate was a busy time. Long queues to check in, took over 10 minutes to be served to get a drink and 2 bowls though our second game, the bumper seemed to stop working and I rang the assistance bell and when no one turned up after 10 minutes I went to find a member of staff. I reported it to them and then they radioed it in and we went back to wait for help. Nothing happened and time was ticking on so we had to continue without them, which my young daughter was upset about as she ended up losing! On the way out I was going to give feedback, but as we were leaving I saw the massive queue of people still waiting to check in and honestly couldn’t be bothered to wait in another queue again, so we just left.

I absolutely appreciate half terms are busy, but I would have imagined you would have been prepared for this with more staff, and there was no communication about the broken bumpers or any updates to this.

February 20, 2026
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Reply from Tenpin - Swindon

We're sorry your visit wasn't satisfactory. We acknowledge the long queues and slow service you experienced during the busy half-term. We are sorry to hear the bumper malfunction and the delayed assistance, which upset your daughter. We appreciate your feedback and will address these issues to improve our service. We do hope to see you again soon for a much smoother visit. Our apologies - Kimberley

Rated 5 out of 5 stars

very good service

February 22, 2026
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Reply from Tenpin - Swindon

Hi David
Thanks for your review. We are pleased that the service was good and that you have enjoyed your visit. We appreciate your feedback. Best wishes - Clare

Rated 1 out of 5 stars

Table were not clear

Table were not clear. Have to call staff 2 timea

February 19, 2026
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Reply from Tenpin - Swindon

Hi Amit
Thanks for taking the time to share your recent experience. We regret that the tables were not clean and that our staff was slow. We appreciate your feedback and will address this. Best wishes - Clare

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