Banner for Tenpin - Swindon

Tenpin - Swindon Reviews 

160
TrustScore 4.5 out of 5

4.3

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more

Company replied

Rated 5 out of 5 stars

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more

Company replied

Rated 5 out of 5 stars

Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... See more

Company replied

Rated 1 out of 5 stars

Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(160)

10,494 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff and good equipment

Friendly staff and good equipment

February 20, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Tolu,
We appreciate your 5-star rating! We are so glad that you found our team friendly and that you enjoyed our equipment. We hope to see you again soon! Best wishes - Clare

Rated 3 out of 5 stars

Disappointing that the prize cabinets…

Disappointing that the prize cabinets contained items not longer stocked. Staff we're overly helpful with providing decent solutions. Please removed these item from you're cabinets. It was a very stressful and disappointing end to an otherwise nice day.

February 20, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Lucy,
Thank you for taking the time to rate Tenpin Swindon 3 stars. We appreciate you bringing this to our attention. We're sorry the prize cabinet items were outdated, causing stress at the end of your visit. We'll address the cabinet issue to ensure items are current. Thank you for your feedback. All the best ~ Laura

Rated 4 out of 5 stars

We took young children aged 6&5 for…

We took young children aged 6&5 for their first bowling experience and it was nice that we were near the end ( left hand side) which seemed quieter. It was a bit overwhelming the noise of the amusement machines when we walked in

February 19, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Gwen,
Thank you for taking the time to rate Tenpin Swindon 4 stars. We're glad your first bowling experience with young children was enjoyable, especially the quieter location. We appreciate your feedback regarding the noise from the amusement machines upon entry. We hope that your next visit is a 5 star experience. All the best ~ Laura

Rated 1 out of 5 stars

Never returning

Our lane kept breaking, we could see them trying to fix it at the back but as soon as they turned the alert off to say it was fixed, it broke again. Noone around to ask. Scoring was also wrong with the machine claiming we got spares when there were still pins standing. Bumpers were also broken so had to either have them up or down for everyone.

Drinks ordered via the app took 20mins to arrive, and they didn't have what I wanted (not a huge deal but why does it take 20mins to realise that) we only had 4 drinks and all were soft drinks. We had actually finished our game of bowling just as the drinks were brought out 🙈

Arcades don't accept cash and you have to get a card loaded up, with a minimum of £5. We only wanted one game. To top it off, they then had a power cut.

Won't be returning

February 21, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Sian,
Thank you for taking the time to rate Tenpin Swindon 1 star. We're very sorry to hear that you encountered multiple issues during your visit, including lane malfunctions, incorrect scoring, broken bumpers, slow drink service, arcade payment limitations, and a power cut. We appreciate your feedback and will use it to improve our services. All the best ~ Laura

Rated 1 out of 5 stars

I booked the karaoke for my daughter…

I booked the karaoke for my daughter and 3 friends for an hour. The microphones weren’t working so they had to queue back up at the desk for them to fix them. They ended up getting them new ones, 5 minutes later, these didn’t work either, so again had to come out of the booth to ask for assistance. They ended up changing the microphones again. They lost a lot of time that I had paid for by waiting around.

February 19, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Claire,
Thank you for taking the time to rate Tenpin Swindon 1 star. We are sorry to hear that the microphone wasn't working twice. We will pass this feedback onto the venue. We appreciate you taking the time to offer us feedback. All the best ~ Laura

Rated 4 out of 5 stars

Good fun

Good fun, busier than usual late night. Staff warm and helpful

February 17, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi there, thank you for 4* review for Tenpin Swindon! We're glad to hear that you had a fun visit and that our team had provided a helpful service. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great time

Had a really good experience. Place was very tidy(Swindon Tenpin). Lane was ready on arrival. Good atmosphere. Staff friendly. Will go back. Much cheaper than other alley in Swindon.

February 16, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Kath,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are delighted to hear that the venue was tidy, had a good atmosphere and that the staff were friendly. We look forward to welcoming you back again soon for anything 5 star experience. All the best ~ LR

Rated 3 out of 5 stars

Bowling two games with food.

Bowling two games with food.
We have enjoyed the experience but the food let it down a bit. I think you should look into how to improve and provide better quality food.

February 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Dana,
Thank you for taking the time to rate Tenpin Swindon. We are delighted that you enjoyed the bowling. We are sorry to hear that the food was not up to standard and we will look into making improvement for the future. We hope we get the opportunity to welcome you back soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Great value bowling games on Tuesdays and Thursdays…

Great value bowling games on Tuesdays and Thursdays, lots of different games to play in the arcade. Decent food selection which was tasty.
It was very busy but abit unorganised, long wait for food and the bowling booths should be cleaned in-between customers. Overall we had fun.

February 19, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hey Lisa, thank you for taking the time to leave a review of Tenpin Swindon. We are pleased to hear that you had a fun experience, despite wait times being longer than usual. Your feedback is important to us and we will ensure this is passed on to the correct teams. Hope to see you back again for another fun time.
Take care,
Kirsty

Rated 5 out of 5 stars

Fun place to visit for all ages

The staff are all very friendly and there is a great atmosphere.

February 19, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello, thank you for the lovely 5* review of Tenpin Swindon! We are really pleased to see you had a fab visit and found our team and atmosphere great and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great fun

Great fun - good facilities. Staff were nice. Grandchildren enjoyed it.

February 19, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Julie,

Thank you for your fantastic 5* review at Tenpin Swindon! It's great to hear you've had such a fantastic time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Iwona, thank you for the lovely 5* rating and review of Tenpin Swindon. We are pleased to hear that you enjoy spending your time at Tenpin and we hope to see you back again for another 5* experience.
Take care,
Kirsty

Rated 5 out of 5 stars

excellent experience

January 17, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Rahul, thank you for the wonderful 5* rating for Tenpin Swindon! We're so pleased to hear that you had an excellent experience and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

No delays

No delays , great service

February 8, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello, thank you so much for this brilliant 5* review or Tenpin Swindon! We are really happy to see you had such a great time and we hope to see you again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Great experience

Great experience. BUT Great revamp with glass between each cubicle… If plastic hooks could be fitted over the top of the glass frame to hand coats on it would make a difference so that you could use the seats to sit on and not be piled up with coats.

February 8, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Steve, We're glad you enjoyed your experience. Thank you for the suggestion regarding coat hooks on the glass frames. We appreciate you bringing this to our attention, as we are always looking for ways to improve our customers' comfort. We do hope to see you again soon. Best Wishes - Kimberley

Rated 4 out of 5 stars

Bowling

Everything was great the only thing we thought was not great is putting every one close to each other on the lanes as there was only 3 other parties in at the time, and when the other parties have small kids it was a bit annoying. You could have spread them out as it was so empty, like they do in restaurants to make it look busy.

January 23, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Chris, We appreciate your feedback. We're glad you enjoyed your visit overall. We'll review our lane assignment process to better accommodate all guests, especially during quieter times, to improve everyone's experience. Thanks for bringing this to our attention. We do hope to see you again soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

I booked pizza and bowl for 6 people

I booked pizza and bowl for 6 people. The pizza came automatically which was good but we had to spend some of our hour slot typing in names etc. I think you should be able to insert the names online in advance to save time. Drinks are quite expensive but the staff were nice

January 21, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Martha, thank you for the 4* rating of Tenpin Swindon. We are sorry to hear that this took up some of the duration of your game. Your feedback is important to us and we will pass this on to the correct team. Hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Great and helpful staff

had fun and the staff were really nice

January 17, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Brian, thanks for leaving Tenpin Swindon a lovely 5* rating and review! We're so happy you had fun and that our staff were nice! Thank you for your positive feedback; we truly appreciate it and we hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

It was great and the staff was very…

It was great and the staff was very helpful even thought few machines were out of use the staff was always ready to help. Apologies I forgot the name of our host form my Daughters birthday party she is really great and helpful

January 18, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Iggy, thank you for leaving Tenpin Swindon an incredible 5* rating. We are so pleased to hear you and your family had a great time with us recently and that our staff had a positive impact on your visit, especially your party host! We hope to welcome you all again soon. Best wishes - Kaylee

Rated 5 out of 5 stars

Was great two games and food all…

Was great two games and food all excellent

January 17, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Danielle,

Thank you for your fantastic 5* review at Tenpin Swindon! We are delighted you've had such a lovely time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look