We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more
Company replied

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more
Company replied
Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more
Company replied
Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... See more
Company replied
Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Tenpin - Swindon
Disappointing that the prize cabinets contained items not longer stocked. Staff we're overly helpful with providing decent solutions. Please removed these item from you're cabinets. It was a very stressful and disappointing end to an otherwise nice day.

Reply from Tenpin - Swindon
We took young children aged 6&5 for their first bowling experience and it was nice that we were near the end ( left hand side) which seemed quieter. It was a bit overwhelming the noise of the amusement machines when we walked in

Reply from Tenpin - Swindon
Our lane kept breaking, we could see them trying to fix it at the back but as soon as they turned the alert off to say it was fixed, it broke again. Noone around to ask. Scoring was also wrong with the machine claiming we got spares when there were still pins standing. Bumpers were also broken so had to either have them up or down for everyone.
Drinks ordered via the app took 20mins to arrive, and they didn't have what I wanted (not a huge deal but why does it take 20mins to realise that) we only had 4 drinks and all were soft drinks. We had actually finished our game of bowling just as the drinks were brought out 🙈
Arcades don't accept cash and you have to get a card loaded up, with a minimum of £5. We only wanted one game. To top it off, they then had a power cut.
Won't be returning

Reply from Tenpin - Swindon
I booked the karaoke for my daughter and 3 friends for an hour. The microphones weren’t working so they had to queue back up at the desk for them to fix them. They ended up getting them new ones, 5 minutes later, these didn’t work either, so again had to come out of the booth to ask for assistance. They ended up changing the microphones again. They lost a lot of time that I had paid for by waiting around.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Had a really good experience. Place was very tidy(Swindon Tenpin). Lane was ready on arrival. Good atmosphere. Staff friendly. Will go back. Much cheaper than other alley in Swindon.

Reply from Tenpin - Swindon
Bowling two games with food.
We have enjoyed the experience but the food let it down a bit. I think you should look into how to improve and provide better quality food.

Reply from Tenpin - Swindon
Great value bowling games on Tuesdays and Thursdays, lots of different games to play in the arcade. Decent food selection which was tasty.
It was very busy but abit unorganised, long wait for food and the bowling booths should be cleaned in-between customers. Overall we had fun.

Reply from Tenpin - Swindon
The staff are all very friendly and there is a great atmosphere.

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Great experience. BUT Great revamp with glass between each cubicle… If plastic hooks could be fitted over the top of the glass frame to hand coats on it would make a difference so that you could use the seats to sit on and not be piled up with coats.

Reply from Tenpin - Swindon
Everything was great the only thing we thought was not great is putting every one close to each other on the lanes as there was only 3 other parties in at the time, and when the other parties have small kids it was a bit annoying. You could have spread them out as it was so empty, like they do in restaurants to make it look busy.

Reply from Tenpin - Swindon
I booked pizza and bowl for 6 people. The pizza came automatically which was good but we had to spend some of our hour slot typing in names etc. I think you should be able to insert the names online in advance to save time. Drinks are quite expensive but the staff were nice

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
It was great and the staff was very helpful even thought few machines were out of use the staff was always ready to help. Apologies I forgot the name of our host form my Daughters birthday party she is really great and helpful

Reply from Tenpin - Swindon

Reply from Tenpin - Swindon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.