My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... See more
Company replied
Location
Switch locationCrown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL Walsall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The facilities were good on the whole but it was very busy due to summer holidays and although there were a number of staff to accommodate this time of year, only two were actually working the booking... See more
Company replied
Had a lovely time with the family the 2 4 1 cocktails were also flowing found it good value for money that everyone could enjoy
Company replied
Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, United Kingdom
- 0333 034 6100
4.3
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Walsall
Hi Rajesri, thank yo so much for the 5* rating of Tenpin Walsall. We are pleased that you had a great time bowling and found the team provided great service. Hope to see you again soon.
Take care,
Kirsty
Overall our experience was great
Overall our experience was great. The place was clean, the food (pizza) was served fairly quickly but didn't feel fresh, the dough was tough and chewy. The bowling alleys functioned well, selection of balls was good, the digital set up went without a hitch. The arcade part was also fun, clean and tidy, all the machines were functioning except a few didn't give any tickets.
My only real issue was that upon arrival there were four staff standing chatting and messing around whilst I waited to be served and even after looking and seeing the queue continued in their conversations until prompted by another member of staff to start serving customers. This is frustrating especially when you're trying to contain an excited child in a very busy crowded space.
March 7, 2026
Reply from Tenpin - Walsall
Hello, thank you for the 4* review for Tenpin Walsall! We're delighted that you enjoyed the bowling and the arcades, but are sorry to hear that there had been issues with the pizzas and the service. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Great place
March 7, 2026
Reply from Tenpin - Walsall
Hello Manjit, thank you for leaving such a wonderful 4* review of Tenpin Walsall! We are really happy to see you find our venue a great place to visit and we really hope to welcome you back again soon! Best wishes - Mel
Great evening for our works do
Great evening for our works do. And great we could have a game and eat too..food was brought to lane while we played. Really enjoyed and the staff were extremely friendly and efficient
March 1, 2026
Reply from Tenpin - Walsall
Hi Liesel, thank you for rating Tenpin Walsall a fab 5*! It's lovely to hear that you had a great visit with your colleagues and that you enjoyed the bowling and food. We hope to welcome you back again soon! Best wishes - Adelaide
Disinterested & disorganised staff
Disinterested & disorganised staff, stood around talking, place was messy and the girl who served us was clueless and chewing gum!! Food was not worth the cost as it was overcooked and very little of it. Will not be returning
March 6, 2026
Unprompted review
Reply from Tenpin - Walsall
Hi Helen, thank you very much for taking the time to leave a review of Tenpin Walsall! We are very sorry to hear that your recent visit was not enjoyable! We pride ourselves on great customer service so we are very disappointed to hear this was not the case. Please be assured all of your feedback will be forwarded onto the team and in the the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Walsall. Again, please accept our apologies and we do hope you will still consider visiting us in the future! Best wishes - Mel
The staff members are lovely and the…
The staff members are lovely and the building is nice and clean
March 2, 2026
Reply from Tenpin - Walsall
Hi Katie, thank you for taking the time to leave a 5* rating of Tenpin Walsall. It's great to hear that you had a fun time and that the team left a positive impact on your visit. We hope to see you back again for another fun time.
Take care,
Kirsty
Reply from Tenpin - Walsall
Hi Claudia, thank you so much for the 5* rating of Tenpin Walsall. We are pleased to hear you had a great time and enjoyed your visit. Hope to see you again soon.
Take care,
Kirsty
It’s a fun establishment for children
It’s a fun establishment for children, not really aimed at adults, tried all the cocktails and tasted horrid and the ones that tasted alright was just watered down by a lot of ice, the food was inedible after 10pm, dry as anything had to return for a refund
February 28, 2026
Reply from Tenpin - Walsall
Hi Charlene, thank you for the review for Tenpin Walsall! We're sorry to hear that you didn't enjoy the cocktails and food, and we will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes- Adelaide
Reply from Tenpin - Walsall
Hi Lee, thank you very much for the lovely 4* review of Tenpin Walsall. We hope you enjoyed your visit and we would love to hear any feedback or suggestions on how we can ensure any future visits are 5* experiences! Best wishes - Mel
Everyone was really friendly and…
Everyone was really friendly and helpful the bowling alley was clean.
February 20, 2026
Reply from Tenpin - Walsall
Hello there, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Walsall. We are so pleased to hear that you had a great time. We do hope to see you again very soon. Many Thanks - Kimberley
Reply from Tenpin - Walsall
Hello Abigail, Thank you for taking your time to leave us some feedback from your recent visit. We are thrilled to hear that you had a great time. We do hope to see you again very soon. Many Thanks - Kimberley
I booked pizza and bowling for my…
I booked pizza and bowling for my nephews. I even paid £12 for an additional pizza. The quality of the food was really poor. There was hardly any toppings including cheese on the pizzas. Most definitely not worth the money I paid.
February 19, 2026
Reply from Tenpin - Walsall
Hello Sarah,
Thank you for taking the time to rate Tenpin Walsall 1 star. We appreciate you taking the time to share your feedback. We're sorry that the pizza quality was poor and did not meet your expectations. We'll address this to ensure improvements are made. We hope that your nephews enjoyed their bowling experience. All the best ~ Laura
Reply from Tenpin - Walsall
Hello Kez,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We are delighted the kids enjoyed their visit. We look forward to welcoming you back again soon for another 5 Star experience. All the best ~ Laura
Reply from Tenpin - Walsall
Hello Sarah,
Thank you for taking the time to rate Tenpin Walsall 4 stars. We're glad you enjoyed your bowling experience and delicious pizza! Our team appreciates your kind words and positive feedback. We hope that your next visit is a 5 star experience. All the best ~ Laura
Had a good time
Had a good, fun time, bowling. Arrived a little early and was allowed straight up. Ordering food and drinks was simple and came nice and quickly. Unfortunately a group of children came and threes balls down a neighbouring aisle while they were unsupervised (we’ve all played up ourselves as children). Didn’t affect me and not the fault of staff, parent soon twigged on.
At the end of the game I realised a family had been waiting for our lane. I thought I’d been relatively fast with the bowling, they hadn’t hassled me at all, maybe they were early, would have been better if they had been instructed to wait in the arcade or bar area as their child was, periodically, poking his head round. I thought he was just an inquisitive fellow, didn’t realise it was out of his impatience. Had a good time and nice enough atmosphere
February 20, 2026
Reply from Tenpin - Walsall
Hello Tom,
Thank you for taking the time to rate Tenpin Walsall 4 stars. We're glad you had a fun bowling experience and appreciated the prompt service. We regret any disturbance caused by unsupervised children and the family waiting for your lane. We'll consider better managing lane transitions to avoid similar situations. Thank you for your feedback. All the best ~ Laura
We visited with our children
We visited with our children , at 9pm, the staff were so Disnorgnised it took over 15 mins for me to be served at the bar, limited staff to even speak to, the labs were not clean with cutlery from the last users that I had to personal find the spray and tissue to clean up. Honestly I was in shocked that the staff just didn’t seem to care and the place has really deteriorated. It will make be question if to comeback again or drive to Wolverhampton instead for a nicer family experience.
February 20, 2026
Reply from Tenpin - Walsall
Hello Raj.
Thank you for taking the time to rate Tenpin Walsall 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear about the slow service, cleanliness issues, and overall disorganization you encountered during your visit. We'll address these concerns with our team to ensure a better experience for all our guests. All the best ~ Laura
Over all we had a good time the staff…
Over all we had a good time the staff did not Explain how the set up we had to ask other customers what to do as it was the first time going tenpin. the staff were just over run with kids just doing what ever they wanted we had kids running in and out of our lane and coming in the seeking area
February 14, 2026
Reply from Tenpin - Walsall
Hello Chris,
Thank you for taking the time to rate Tenpin Walsall 2 stars. We are sorry to hear that you were given an explanation on how to set up your game. We hope that once it was set up you had a wonderful experience. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Reply from Tenpin - Walsall
Hi Russ
We're happy you found our environment clean and well-organized, and that our staff were pleasant. Thank you for your positive feedback! Best wishes - Clare
Great place
Staff are friendly and always willing to help if you have a problem. A fun evening was had by all.
February 17, 2026
Reply from Tenpin - Walsall
Hi Jasmin
We appreciate your fantastic 5-star rating! We're happy to hear that our staff were helpful and friendly, ensuring everyone had a fun evening. Thanks for your feedback! Best wishes - Clare
We always have fun here
February 17, 2026
Reply from Tenpin - Walsall
Hi Maxine
We're glad you have fun when you visit us! We appreciate your positive feedback very much. Hope to see you soon. Best wishes - Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.