My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... See more
Company replied
Location
Switch locationCrown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL Walsall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff and manager said no to change our food order. We would have been willing to pay any extra but was not given the choice. We felt very disappointed as the manager was clearly not concerned abo... See more
Company replied
Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
Company replied
Experience was fantastic, staff were friendly and very helpful, great with the kids, we went for my daughter’s 8th birthday party and she really enjoyed it and so did her friends. Great value for mone... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, United Kingdom
- 0333 034 6100
4.3
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of problems with people food not…
Lots of problems with people food not just mine when manager was confronted she started swearing at customers and trying to get people threw out
December 17, 2025
Reply from Tenpin - Walsall
Hi Philip, thank you for taking the time to write a review for Tenpin Walsall. We're sorry to hear that there were issues with the food and the service during your visit. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Walsall' and we can pass this to the correct team. We hope to see you again soon for a better experience. Best wishes - Adelaide
Reply from Tenpin - Walsall
Hi there,
Thank you for your lovely 5* review at Tenpin Walsall! We are delighted to see you've had such a great time whilst on your visit to us. We would love to hear all about it and look forward to welcoming you back to the venue very soon. Best wishes- Steph
The family really enjoyed the bowling
The family really enjoyed the bowling. We had the December 2 games with the meal offer, and the food was ready at the time we expected. The hot dogs, veggie burger, and chicken nuggets meals were tasty. We'll definitely be back again!
December 22, 2025
Reply from Tenpin - Walsall
Hi Jatinder, than you very much for the amazing 5* review of Tenpin Walsall! It is fantastic to see you had such a great visit and even got to try some of the brilliant food we have on offer and we do hope it's not long before we welcome you back again soon for another 5* experience! Best wishes - Mel
When i arrived they said i was 10…
When i arrived they said i was 10 minutes late. However on my booking confirmation it stated 2.10pm and on the system they had it stated 2pm. The lady said we had to be off the lane at 3pm. Which made us rush through no fault of our own!
December 20, 2025
Reply from Tenpin - Walsall
Hi Jessica,
Thank you for your 3* review at Tenpin Walsall! We are very sorry to hear about your recent experience whilst on your visit to us, We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
currently waiting a response to my…
currently waiting a response to my complaint, yet to hear anything back, not even an acknowledgement of recipt. The customer service and experience we received at walsall was horrific. completely ruined my son's birthday! Avoid at all costs, because the staff don't care either.
December 13, 2025
Reply from Tenpin - Walsall
Hi there,
Thank you for your 1* review at Tenpin Walsall! We are very sorry to hear about your recent experience with your son's birthday party. If you would like this looked into further please could you email customer.feedback@tenpin.co.uk. Best wishes- Steph
Reply from Tenpin - Walsall
Hi Ryan, thank you for the lovely 5* review of Tenpin Walsall! It is wonderful to see how much you enjoyed your visit and we very much hope to see you again soon for another fun day out! Best wishes - Mel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.