Terravision Reviews 

5,036
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 411 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently appreciate the smooth online booking process, clear daily schedules, and very affordable prices for their airport transfers. Passengers frequently praise the clean, comfortable coaches, reliable and punctual departures, along with exceptionally friendly staff members during their trips. Though some people encountered issues, a few customers experienced genuine difficulties trying to find the correct bus stops or departure points at busy airports. Additionally, others noted frustrating situations involving unexpected overbooking, long waiting queues, or being told they could not board their scheduled bus despite holding valid tickets.

What people talk about most

Service

Clients share positive opinions on service, highlighting affordable fares and reliable transfers. Reviewers... See more

Staff

Consumers find staff to be positive, highlighting professionalism and efficiency. Reviewers frequently... See more

Location

Reviewers highlight ambiguous aspects of location, particularly regarding misleading stop information and... See more

Booking process

Customers had ambiguous experiences with the booking process, highlighting both positive and negative... See more

Price

Customers consistently note ambiguous experiences with price, highlighting that while many find fares very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point

Rated 4 out of 5 stars

Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more

Rated 4 out of 5 stars

Very good service but a little bit difficult finding the correct bus and a little bit late at the airport, but just a few minutes like max 10

Rated 5 out of 5 stars

Travelled with family of 4 and bought tickets online. Bus was great, on time, aircon very appreciated. We didn’t see an obvious display re connecting to wifi and did miss that so I suggest asking when... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(5,036)

770 reviews in the last 12 months

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Rated 5 out of 5 stars

Terrafast- Amazing service

The Terrafast service was amazing! Caesar arrived early and managed to accommodate us really well considering we had two suitcases. The whole experience was very smooth and very welcoming. Thank you Terravision for introducing Terrafast! X

May 28, 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Lucy, thank you so much for your wonderful review!

We are delighted to hear that you enjoyed your TerraFast experience.

Providing a smooth, comfortable, and truly personal welcome is at the heart of the TerraFast service, and we are thrilled that your dedicated Personal Assistant helped make your journey even more enjoyable. We will be very happy to share your kind words with Caesar.

We hope to continue being your trusted travel partner.

Warm regards,
The Terravision Team

Rated 1 out of 5 stars

Denied boarding our booked bus.

We booked a bus from Milan Centrale to malpensa airport when we arrived they had sold more tickets than they had seats and despite book in advance we were told we couldn't get on and had to wait half an hour for the next bus which is completely unacceptable. The guy selling tickets was pretty rude to us and blamed us for not turning up earlier despite being on time for the bus

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Terrafast was super convenient and safe, Cesare arrived earlier and was ready for me at my hotel, I recommend the service 100%

Thank you!

May 27, 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Luis,

Thank you very much for your wonderful feedback! We are delighted to hear that you are satisfied with our TerraFast Priority service.
It is especially great to know that Cesare ensured everything was perfectly set up for your arrival, offering a seamless and attentive welcome at your hotel. Our Personal Assistants are committed to making every journey as seamless and welcoming as possible, and we are happy this made a difference to your experience. We will gladly share your kind words with him.

Thank you again for your recommendation! We look forward to welcoming you again soon on Terravision and TerraFast Priority.

Kind regards,
the Terravision Team

Rated 3 out of 5 stars

Next time I'll check with other carriers too.

All good for the first trip (Milan Centrale to Milan Orio Airport), quite punctual. Pretty a mess instead, the second trip (Milan Malpensa) back to Milano centrale.

I opted for the Terravision bus, as it should have been significantly quicker than the Malpensa express. In the end, it was definitely not: a long queue (way longer than competitors') and a lot of misinformation and disorganization: despite having purchased the ticket in advance, arriving 25 minutes before the scheduled departure time, and queuing, I had to wait another 45 minutes before I got on the bus: a first bus left full, but many of us had to wait for an "extra"one not scheduled.

I had purchased that specific time online, and in the end it took me extra wait, with no information provided by the two rude men who were just telling everyone to stay in line, but were no giving information at all. We were not aware of what was going on, what time we would have left or arrived, and why - even if I had purchased the ticket online in advance, they got on the first bus many people who simply arrived at the bench before me but had no ticket. Next time I'll check another carrier, for the same price as their buses were empty.

May 14, 2026
Rated 5 out of 5 stars

Very nice service

Very nice service. Usefull if you dont want warry about how to get to bus in time. Employee Mario was even few minutes earlier.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

The best one!

🇮🇹 Il servizio offerto da “Terrafast” funziona alla perfezione. Il personale è cortese, professionale e disponibile. I bus partono e arrivano in orario, sono puliti e funzionali.
Al momento dell’acquisto del biglietto online mi è stata proposta l’aggiunta del servizio “Terrafast” per una modica cifra. Lo consiglio vivamente. Acquistando quest’ultimo, alla fermata scelta vi aspetterà un assistente personale che vi accompagnerà fino al luogo in cui alloggiate a bordo di macchinine elettriche.

🇬🇧 “Terrafast” works really well. Staff is kind, professional and available. Buses arrive and leave on time, and they are clean. Once I had bought the online ticket, an additional service was proposed to me, it is called “Terrafast”, I recommend it to all who might need it. Buying this latter assure you the assistance of a personal concierge who will pick you up at the bus stop to drive you at your accommodation location.

May 20, 2026
Unprompted review

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