Tgifridays Reviews 270

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the quality of the products, frequently describing food as cold, burnt, or poorly prepared, and noting that portions had become smaller. Reviewers also felt that the prices were too high for the quality and quantity of food received, often finding it overpriced compared to other options. Some people were dissatisfied with the service, reporting long waits for food and drinks, and issues with staff attentiveness. Conversely, a small portion of people felt satisfied with the service, highlighting friendly and efficient staff who made their visits enjoyable.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise outstanding... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers expressed dissatisfaction, citing instances... See more

Product

Reviewers highlight negative aspects of product quality and presentation. Many customers reported issues such... See more

Quality

Reviewers mention negative feedback about quality. Many customers express disappointment, noting that food... See more

Price

Consumers consistently express strong dissatisfaction with pricing, finding it to be very expensive and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Went to the TGI Friday's within the O2. After eventually being seated. We waited 25 minutes for our order to be taken. While we were sat waiting we had a birdseye view of the serving hatch area. The m... See more

Rated 1 out of 5 stars

Avoid Ashton. Staff couldn’t care less. Slow service. Returned food because it was cold. They are more interested in chatting and eating themselves than taking care of customers. Will never return.

Rated 1 out of 5 stars

After visiting on my sons 16th birthday in January. I have finally wrote this review.... Food was horrendous... They ran out of burgers, bread buns,.... Asked did we want something different...... See more

Rated 1 out of 5 stars

Went for birthday meal, table for 6, not been for years. On ordering was told they had no steak, then after checking told they did. Waited 90 mins for starter to come out, tasted fine, main meal ve... See more


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2.1

Poor

TrustScore 2 out of 5

270 reviews

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Rated 1 out of 5 stars

Tried the new TGI Friday in Chelmsford…

Tried the new TGI Friday in Chelmsford for lunch today 19.5. 22 , what a complete disaster , under staffed poor kid we’re running about like headless chickens not knowing which way to turn , what’s up with management don’t they give these kids any training no there sat in the booths on their laptops trying to look important

May 19, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish management..

Absolutely rubbish management... Westfield TGI Fridays waiter brought completely different what ordered. For drink we had to ask few times. Later asked for 1 extra chair and started nightmare. Waiter couln't do it. Manager absolutely rude. Started shauted. Added to bill what we didn't eat...avoid

May 15, 2022
Unprompted review
Rated 1 out of 5 stars

When taken to our table the seats were…

When taken to our table the seats were dirty, it took 15 mins for a drink order, then we ordered 3 starters,the hummus was not available so we ordered potato skins, they arrived and my daughter (10) thought they were stuffed coconuts they were so burned they were uneatable, plus the first attempt at the potato skins was wrong and they brought nachos, my boneless wings were soggy and had obviously been under a warmer as my blue cheese dip and celery were warm, After our starters I was then told that my main meal was no longer available so I ordered fajitas which were just a pile of soggy onions and peppers with a few chicken strips !!! £88 for this rubbish you should be ashamed, times are hard and and I am just gutted that I spent my hard earned cash on this shambles
Plus the toilets are disgusting and filthy with no paper in the cubicle 🤢
Also we had to ask for cutlery

May 9, 2022
Unprompted review
Rated 1 out of 5 stars

Went to the Wembley Park one as we were…

Went to the Wembley Park one as we were up from Newcastle and the service and staff were disgusting. We were seated and took a while for order to be taken by a miserable staff member. The rest of the staff were sitting in a booth of their own chatting and laughing really loud while the restaurant was busy and they weren’t serving at all. Come to leave and the door man was very rude not letting us leave till I put the bottle of pop I carried in with me on the floor. He was rude and wouldn’t let us speak or explain. Worse experience I’ve ever had at a tgi Fridays

April 22, 2022
Unprompted review
Rated 1 out of 5 stars

Won't be coming back

I have not been to a TGI Fridays for several years and won't be back. Half the menu was missing - no salmon, no sour cream, no tacos, no hummus & pitta, no lime cordial - I was told this was because it was Sunday.
The food was second rate and overpriced.

April 4, 2022
Unprompted review
Rated 1 out of 5 stars

Worst service i have ever received

Worst service i have ever received. Forgot our starters and brought our mains out. Drinks service extremely slow.

I hope you dont get the same waiter as ours. (If we actually had one)

Tbf - food saved your backsides

March 25, 2022
Unprompted review
Rated 2 out of 5 stars

Ribs was to burned 🥵 to eat but the…

Ribs was to burned 🥵 to eat but the other food was nice so I though not to complain. I got home and found I got double charged £93.70 boths times with the £20 gratitude I gave. It turns out the transaction will stay pending for 2/3 working days before your money 💰 get returned. Better to take cash 💵 and avoid any unhappiness.

March 14, 2022
Unprompted review
Rated 1 out of 5 stars

Went to Rushton lake TGI'S

Went to Rushton lake TGI'S, staff friendly and 17.00 shared starter nice, 2 x chicken meals nice but the 2 x burgers was not nice ,burgers with every mouth full all you tasted was burn't ,my daughter couldn't eat it !! i tried but was overwhelmed and gave up ,complained to the managed all we got was 10% off £7.00 (MY BURGER COST NEARLY £17.00 AND MY DAUGHTERS WAS ABOUT £12.00) ,I had eaten there a week before and the burgers was so nice, caulk and cheese how different they tasted ,will not be returning!!!

February 26, 2022
Unprompted review
Rated 1 out of 5 stars

TGI Friday (Oracle Reading) to be…

TGI Friday (Oracle Reading) to be avoided!
Ordered 2 meals, Cheeseburger and Chicken Burger.

Cheese burger came with the saltiest chips ever, bottom of burger red onion covered in vinegar, burger looked like 6 oz weight and that was all on the plate, Chickenburger was a battered slither of frozen deep fried with coleslaw also covered in vinegar, chips also uneatable.

Gave up paid and left...what has happened to TGI's, i think trying to reap revenue after covid shutdown..

"More shortcuts than Emerson Fittipaldi"

Staff too busy talking at rear of kitchen had to shout to pay!!!

Recommendation
Go to McDonalds better quality, and save yourself £30

February 14, 2022
Unprompted review
Rated 4 out of 5 stars

True TGI’s spirit in Sutton coldfield

Tgi’s Sutton Coldfield. Been meaning to review them for a while. We visit regularly and they always smile and nothing is too much trouble. Makes a world of a difference well done.
Although can you bring back the Cajun cream pasta dish everyone is really sad.

February 7, 2022
Unprompted review
Rated 1 out of 5 stars

Not again !!

Went to TGI Watford Central as was only place available on a Saturday night. The staff were very friendly but the food wasn’t cooked properly both off us didn’t finish as didn’t enjoy it as all. The table our laid out way to close together I might iswell or Saturday with the couple next to us and spoke to them. This just felt very uncomfortable and not very pleasant when your trying to enjoy a meal and another couple can listen to your conversation. Worst £60 I’ve ever spend in a restaurant. 🤬

February 7, 2022
Unprompted review
Rated 1 out of 5 stars

Awful- TGI Enfield

On my booking reservation I asked for table in quiet area of restaurant for my 6 year autistic son and I asked for a birthday dessert surprise for my sister whose birthday we were celebrating. They sat us next to noisy kitchen and there was no birthday surprise. My burger came warm going towards cold and burnt. Food items missing from menu and served my mum and sister food with sides missing. Dreadful service and customer care will not visit again! Forgot to add that we had to wait for them to prepare and tidy our table on arrival. When the hostess took us to our seats she left straight away and the seats had puddles of water which we had to clean ourselves and cutlery was also missing. Absolutely shambolic.

February 6, 2022
Unprompted review
Rated 1 out of 5 stars

Refused entry with negative covid results!

On 31st January 2022 my husband and I attempted to dine at TGI Fridays in the Mall in Paphos, Cyprus. Despite having obtained negative rapid tests just 1 hour prior, we were refused entry/service after being asked if we were vaccinated. The whole experience was horrendously embarrassing and distressing. We were not offered any alternative. We were no more a risk than a vaccinated person who, as we all now know, can get and pass on Covid. I have never been refused entry or service anywhere in the last two years carrying a covid negative result confirmation. Very disappointed with TGI Fridays protocol which I find unnecessarily dictatorial, victimising and offensive.

February 2, 2022
Unprompted review
Rated 2 out of 5 stars

Terrible place

Terrible place. We waited 25 minutes to even get our drinks order. They ask on the online booking if it’s a special occasion. I said yes it’s a 12th birthday and nothing happened. I don’t understand how this place is still going.

January 31, 2022
Unprompted review
Rated 1 out of 5 stars

Tgi Fridays cardiff Newport road

Tgi Fridays cardiff Newport road
If I could put down no stars I would absolutely disgusting how they can put a husband and wife with their 5 children sit on different tables with another table in between is unbelievable.
Firstly saying that it is the government guidelines then after me showing them the guidelines that if they live with you and under the age of 11 then they can sit on the same table, to saying that it is health and safety is rubbish and a stupid excuse not a family place at all and hope that anyone that wants a nice meal not to go here !!!!!!!

January 3, 2022
Unprompted review
Rated 1 out of 5 stars

ENFIELD TGI Friday - Disappointing Experience, Food, Staff

We was really disappointed with the wait, even though we pre-booked the table, we waited over 20minutes when we arrived, we also requested a high chair, but none was provided, some staff weren't using masks at all, management was no where to be seen at times (Veronica and Kojo the managers from the ENFIELD branch) staff were seen joking instead of helping customers, and touching each other, their faces and then grabbing cutlery and napkins with their hands un-washed hands, one guy in particular kept stroking his BEARD. We had to request cutlery twice as this was not on the table. The food was very disappointing dry and looked like it was just heated up and the service even worse, unfriendly staff with little respect. We honestly will not attend this restaurant again.   
DO NOT VISIT THIS PLACE, unless you want to be disappointed and experience what we experienced

December 16, 2021
Unprompted review

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