ThatSpecialDay Reviews 

153
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Ordered dresses online and after 3 days was informed that there is a problem with the system and I couldn’t have the sizes I ordered and paid for After speaking to a staff member was offered an di... See more

Rated 5 out of 5 stars

We visited that special day bridal warehouse in Livingston today for a dress for my daughters high school prom. Aimee was fantastic, she helped us so much as my daughter didn’t know what colour or wha... See more

Rated 5 out of 5 stars

Thank you to That Special Day Warehouse, especially Emma when shopping for Bridesmaid dresses. We were very indecisive due to a variety of age ranges we were catering for and Emma was extremely patien... See more

Rated 5 out of 5 stars

We came for my friends bridal appointment this weekend and I cannot fault a single part of the whole day. All of the girls were great but Aimee, our consultant was absolutely brilliant. She kept our P... See more

Company details

  1. Bridal Shop
  2. Dress Store

Written by the company

Discount Designer Wedding Bridal Gowns. Discount Veils and Shoes. Cheap Bridesmaid Dresses UK Scotland. Sale Wedding Accessories; Tiaras, Petticoats, Underskirt


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

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4.3

All reviews

(153)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Love this

Every fast delivery, kept me up to date on the shipment. Love getting these samples

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Best shop by far!!!!!

Second time using that special day bridal and all the girls have been amazing from the shops, online and answering my crazy messages at crazy times ♥️ best shop. My dresses have also arrived and I am in love with the colour and the quality. Best shop x

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered 6 bridesmaid dresses From the…

I ordered 6 bridesmaid dresses From the bespoke range online and I was very nervous about ordering them online but so happy I did the dresses are absolutely amazing and the colour was exactly what I wanted and the measurements And just the quality so pleased!!! I honestly recommend buying them online at thatspecialdaybridal.co.uk such a Stress free experience

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Everything was amazing!!

Ordered 5 bridesmaid dresses online and they are simply amazing! The quality is brilliant and they were very reasonably priced to. They were posted really quickly and we were kept informed all the way, would 100% recomend this company and if I didnt already have my wedding dress I might have looked here 💕

March 29, 2020
Unprompted review
Rated 3 out of 5 stars

Good customer service

Dresses arrived and were nice dresses however they weren't packaged the best and this caused them to be overly creased in my opinion, obviously not expecting perfectly smooth material with them being sent out. Also one dress was pulled at the bottom and one of the dresses was wrong so had to return. However customer service since emailing to raise my concerns has been perfect and Kayleigh was very helpful arranging the dresses to be picked up for return. Although I was a bit disappointed with the dresses the service couldn't be faulted dresses arrived quickly and return organised very promptly too.

February 27, 2020
Unprompted review
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Reply from ThatSpecialDay

Hi Cait,
I'm so sad to hear that you are unhappy with our service as it's something that we pride ourselves on. We have recently just undergone a huge warehouse move and during this process have had to re-wrap hundreds of dresses as the bags had came loose - NOT an easy task I can assure you. All dresses would come creased regardless but I can understand your frustration. If you where to hang the dresses up and give them a good 'air out' or even hang them up in the bathroom with the shower on it's highest heat, the steam from the shower should take the creases out. You are ofcourse more than within your right to return your order but I would much rather work with you to resolve it by first of all sending you out the correct style of dress and secondly taking a look at this fray.
Thanks
The TSD Team xx

Rated 5 out of 5 stars

Fantastic

Ordered from here before, amazing service, always kept in touch, answered all questions I asked them! Really kind, love all the dresses I received, I even changed my mind on my order and sending them back and changing was no problem! would definitely recommend them to other people!

February 22, 2020
Unprompted review
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Reply from ThatSpecialDay

Aww thanks so much Stephanie, it's nice to hear that you would recommend us to other people. Thanks for shopping with us ♥

Rated 5 out of 5 stars

Kayleigh is amazing

Kayleigh is amazing. She deserves a raise after dealing with me lol. Thanks for everything

February 19, 2020
Unprompted review
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Reply from ThatSpecialDay

haha thanks Linda! I will be sure to pass this on ;-) the size 26 is on its way to you ♥

Rated 5 out of 5 stars

Amazing company

I live in Liverpool so visiting the store in Scotland was absolutely not an option. It was a massive gamble for me and my nerves to order 3 bridesmaids dresses offline but oh my god, I am so so glad I used this company.

I ordered 6 bridesmaid dresses in total from TSD, 3 in one style and colour and the other 3 in another style and colour. I picked my favourite style and sent the other 3 dresses back. My money was refunded within a day of them receiving my return, which I need to say is exceptional considering it was an online order and usually, you wait a lot longer for refunds.

I discovered a small mark on one of the dresses I wanted to keep and after fittings, we realised one was too big. I sent back the two dresses, one to exchange sizes and one for the mark to be removed. The dresses were back with me within 5 days.

From placing the order all the way to having my exchange sent back to me, Kayleigh was absolutely amazing. The best person I’ve dealt with in every way. What a credit she is to the business.

Beautiful company and exceptional staff. I’ll be shouting this company from the rooftops for all bridesmaid needs.

Thank you all so so much. You’re amazing! xxx

February 18, 2020
Unprompted review
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Reply from ThatSpecialDay

Aww thanks so much Rachael. I'm so glad you like your dresses and that we got to the bottom of the wee mark. Now you'll just need to send us in pics of you and your girls in the dresses on THEEE day :D ♥

Rated 5 out of 5 stars

Prom dress

Dress for My granddaughters prom was quick delivery and the dress is gorgeous she is going to look stunning

February 12, 2020
Unprompted review
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Reply from ThatSpecialDay

Thank Mary I'm sure she'll look stunning! Send us in a wee pic so we can feature on our Socials ♥

Rated 5 out of 5 stars

Bridesmaid Dresses - Online Ordering

After a previous visit in autumn 2019 I was trying to order my girls bridesmaids dresses online and was worried about getting all of the details exactly right! Myself and 2 of the bridesmaids have young kids and my other bridesmaid lives in Doncaster, so coming back in to the store was unfortunately proving difficult. Kayleigh has been fantastic throughout this process, she was always quick to respond to any queries I had and reassured me every step of the way especially when it came to colour and delivery as i required a 12 week turnaround. The level of customer service during this stage has been so high and yet still very personal and friendly. It is interactions like this that help us brides stay cool calm and collected instead of turning into a bridezilla. Thanks for all your help Kayleigh! I cannot wait to receive the dresses and see my girls in them x

February 6, 2020
Unprompted review
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Reply from ThatSpecialDay

Awww Stacey!! It's comments like these that make our job all the more worthwhile. So thank you! I cant wait for you to receive them either I will be looking yours out first soon as we receive the delivery ♥

Rated 4 out of 5 stars

Good place to find dresses within the UK

Easy to use website, ordered colour swatches, delivered on time, fast delivery, swatches arranged nicely and love the little message on the back. Will hopefully be coming to you for my bridesmaids dresses. Thanks

January 31, 2020
Unprompted review
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Reply from ThatSpecialDay

Aw fab Rebecca! So glad you're happy with you swatches and hopefully see you in store soon, just a wee reminder that we only stock our Bespoke Bridesmaids in the store the rest are online only. If you need a hand with measurements or anything let me know and you can always order any style online ♥♥

Rated 5 out of 5 stars

I honestly can’t fault this company at…

I honestly can’t fault this company at all! After having so much drama with a dress not fitting a bridesmaid they went above and beyond to help find the same one and were suggest every option to help save me spending unnecessary money!
Absolutely amazing girls there!

January 25, 2020
Unprompted review
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Reply from ThatSpecialDay

Thanks so much Bethany, so glad we got there in the end 😂. Love this review and cannot wait to see pics of you guys on the day ♥

Rated 5 out of 5 stars

Such a great experience

Such a great experience. Alana was so helpful and patient, made me feel very relaxed

December 3, 2019
Unprompted review
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Reply from ThatSpecialDay

Thanks very much Jennifer it was our pleasure ♥

Rated 5 out of 5 stars

Highly recommended, very good quality

Ordered some dresses and they arrived very quickly, after the company answered all my questions before ordering regarding sizing, unfortunately one of the dresses didn't fit ordered the bigger size, sent other one back and got a refund. Would highly recommend. Dresses are very good quality

November 27, 2019
Unprompted review
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Reply from ThatSpecialDay

Glad we could help you honey!! Can't wait to see the end result ♥

Rated 5 out of 5 stars

Amazing online service

Amazing online service. Wish I could of travelled to the store but the girls who dealt with me online and via Facebook were brilliant. Can't recommend them enough xx

November 21, 2019
Unprompted review
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Reply from ThatSpecialDay

Thanks so much honey ♥♥ you've been a pleasure to work with!

Rated 5 out of 5 stars

Quick on receiving my dresses and…

Quick on receiving my dresses and beautiful quality love my dresses. Thank you. Xx

November 16, 2019
Unprompted review
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Reply from ThatSpecialDay

Fabby Kelly hope all goes well on your wedding day! ♥

Rated 5 out of 5 stars

Never went into the i shop ordered my…

Never went into the i shop ordered my bridesmaid dresses online. I did have to send the 1st lot of dresses back as they didn't quite fit the girls but the ladies at the shop made everything so easy and were so helpful in making my exchange as simple as easy as possible 😊 thank you so much x

November 14, 2019
Unprompted review
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Reply from ThatSpecialDay

Aw Claire I'm so glad that we got that sorted for you ♥♥ Thanks for shopping with us!

Rated 5 out of 5 stars

I bought the Abigail Dress in Slate…

I bought the Abigail Dress in Slate Grey and Mauve for my Lovely Bridesmaids, there was a slight hiccup with my items but That Special Day Bridal Warehouse were on the Ball Straight Away and had It All fixed in a Flash. Excellent Customer Service and Very Speedy Replies. The Dresses Themselves are Good Quality and the Colours are Gorgeous! I can't wait to see them all together on our Big Day :) Many thanks! Would very much recommend xx

November 6, 2019
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

Aw thanks so much honey!! So glad you love our dresses and Abigail is one of my faves!! Please send us in wee professional pics of you guys on the day so we can put on our Socials ♥

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