ThatSpecialDay Reviews 

153
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered dresses online and after 3 days was informed that there is a problem with the system and I couldn’t have the sizes I ordered and paid for After speaking to a staff member was offered an di... See more

Rated 5 out of 5 stars

We visited that special day bridal warehouse in Livingston today for a dress for my daughters high school prom. Aimee was fantastic, she helped us so much as my daughter didn’t know what colour or wha... See more

Rated 5 out of 5 stars

Thank you to That Special Day Warehouse, especially Emma when shopping for Bridesmaid dresses. We were very indecisive due to a variety of age ranges we were catering for and Emma was extremely patien... See more

Rated 5 out of 5 stars

We came for my friends bridal appointment this weekend and I cannot fault a single part of the whole day. All of the girls were great but Aimee, our consultant was absolutely brilliant. She kept our P... See more

Company details

  1. Bridal Shop
  2. Dress Store

Written by the company

Discount Designer Wedding Bridal Gowns. Discount Veils and Shoes. Cheap Bridesmaid Dresses UK Scotland. Sale Wedding Accessories; Tiaras, Petticoats, Underskirt


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(153)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dresses arrived quickly

Dresses arrived quickly, and where great quality.

October 18, 2019
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

So happy you like them Lisa ♥♥ Please send me in photos of you guys wearing them on the day :D Love seeing all our customers glammed up in the dresses. xx

Rated 4 out of 5 stars

I have only tried on one of the…

I have only tried on one of the 2dresses and it fits like a glove no alterations needed won’t get the other one tried on till the 26/10/19

October 14, 2019
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

Aw fabulous Isobel!! Glad one fits perfect that's lucky :) Hope you get on well with the second one ♥ ♥

Rated 5 out of 5 stars

Very reliable

Very reliable, love that you can order free samples and the dress I received was gorgeous!! Exactly what I wanted ☺️

October 3, 2019
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

Aw thanks so much Laura!! I'm glad you love your dresses, Please be sure to send us in pics of you nd your girls in the dresses on the day ♥

Rated 4 out of 5 stars

Dresses very long so will need taken…

Dresses very long so will need taken up. Sizes are small, but this was specified before ordering and so would definatley recommend buying a size bigger. Good quality for the price paid. Overall happy with the dresses

September 19, 2019
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

Hi Honey. Thanks for your review, I'm so happy that you are happy with them. Reason they are longer is so they can accommodate most bridesmaids rather than be too small and see feet poking out :o! haha! Please do send me in lots of pics of you and your bridesmaids on the day ♥♥

Rated 5 out of 5 stars

Couldnt rate highly enough

Me, my bridesmaids and flower girls visited here on several occassions and everytime the girls were amazing. They listened to exactly what we wanted and catered to every need we had. They made the occassion very special and personal to us. Cant recommend this place highly enough.

January 26, 2019
Unprompted review
Rated 1 out of 5 stars

I went to that special day and was…

I went to that special day and was made to feel like am the most important person in the room. Being an older bride was very nerve wracking but they did make me feel beautiful. Offering drinks and 100 % good customer service.

September 23, 2018
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

Hi Honey, I am SO glad that you loved your experience with us. I think from your review you maybe meant to give us a higher rating that 1 star, is this the case? xxx

Rated 5 out of 5 stars

Alana and the girls were brilliant…

Alana and the girls were brilliant picked my amazing dress and couldn’t be happier can’t wait to go back now for my bridesmaids and flower girls dresses this is the place to go fantastic service start to finish everyone was very helpful and made me feel really comfortable

August 12, 2018
Unprompted review
Rated 5 out of 5 stars

I just wanna say a massive thank you to…Alana

I just wanna say a massive thank you to Alana for your help looking for my wedding dress and bridesmaids dresses. On Saturday I said YES to the dress and she made me feel so special and we all felt so comfortable with her. Thanks again Alana from me and my girls x

July 22, 2018
Unprompted review
Rated 5 out of 5 stars

Dream dress

What can I say this shop is amazing, I made my first appointment at this shop to just have a look, I wasn't buying a dress as it was my first appointment till I got there and it all changed, I bought my dream dress and my 9 bridesmaid dresses 😁 All the girls are lovely but a big extra thank you to Alana she is amazing she was so helpful and lovely made me feel so comfortable I could not have done without her.

July 20, 2018
Unprompted review
Rated 5 out of 5 stars

Bridesmaid dresses are AMAZING

We went up for our second visit and Alana was absolutely amazing, greeted us and was asking all about my day. I was a bit worried about my dresses as they were getting made and had not seen them made or fitting my girls. Alana made me feel such at ease and when she showed me my dresses I was over the moon!! Cannot thank you enough for all your help with my girls and I will send you pictures of them in their dresses. Gillian xx

July 18, 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful dress, excellent customer service, rapid delivery.

I have just been the Maid of Honor for my best friend's wedding and I had been left in a real mess after ordering a made-to-measure bridesmaid dress online elsewhere that took 6 weeks to arrive and was terribly ill fitting! I was left with very little time to replace the dress and came to ThatSpecialDay. They had a dress even more beautiful than my original dress and in a much more perfect shade of mint green. I messaged them to ask about the back of the dress as well as sizing and delivery times. They were extremely helpful, friendly and prompt with their responses so I ordered the dress on the Friday morning and Ashley got this sent out to me same day, meaning I received it the following morning in time for a pre booked fitting later that day. The dress was so perfect I needed minimal alterations, mainly just the length, and it looked beautiful on the big day. I'd like to thank ThatSpecialDay for their help and their excellent speedy service and for the beautiful quality dress they supplied. They really saved me in a moment of crisis. Cannot recommend enough.

July 17, 2018
Unprompted review
Rated 5 out of 5 stars

I was in getting my wedding dress and…

I was in getting my wedding dress and my bridesmaids dresses with my three bridesmaids and my mum. Amazed with the shop. We were helped by Kayleigh and Alana who could not have been any more helpful. The girls were amazing and they really made our experience of the shop very special.
I would recommend this shop to everyone 💖
Thank you so much for helping me for my special day 💖

July 12, 2018
Unprompted review
Rated 5 out of 5 stars

Took my daughter to see about…

Took my daughter to see about bridesmaid dresses for my wedding.
Service was excellent very welcoming Alana was our assistant which i knew when booking online.
The other girl was lovely also
Very patient and helpful and chatted .
Relaxed very good x

June 25, 2018
Unprompted review
Rated 5 out of 5 stars

I was in the shop recently as a bride…

I was in the shop recently as a bride with three bridesmaids. We were helped by Kayleigh and Vanessa who could not have been any more helpful. The girls were absolutely lovely and they really made our experience of the shop very special :).
I could not recommend highly enough! ❤️

June 23, 2018
Unprompted review
Rated 5 out of 5 stars

I was recently in with my daughter to…

I was recently in with my daughter to pick her wedding dress. Vanessa was amazing with us all (2 bridesmaids, mother of the bride,mother of the groom and a very fussy bride) this did not phase her at all she was very professional and very educated in her product knowledge. Along with a gorgeous showroom we all felt very relaxed. Thank you for a great day will be recommending the store and Vanessa.

June 22, 2018
Unprompted review
Rated 5 out of 5 stars

Recently purchased my wedding dress and…

Recently purchased my wedding dress and bridesmaids dresses from the store. Our consultant Vanessa was very helpful and friendly with myself bridesmaids Mum and mother in law. Would highly recommend Vanessa as a consultant as she was very patient with us all even when we ran over our allotted time for both appointments. She offered many solutions to any issues and was very knowledgeable.

I have since returned as I had reservations about my dress before arrival I was very anxious and again Vanessa was fantastic and made me feel very at ease and reassured me that i am allowed to make changes without judgement or irritation.

June 22, 2018
Unprompted review
ThatSpecialDay logo

Reply from ThatSpecialDay

Chevonne I'm so glad you enjoyed it! You've been a pleasure to work with and your comments mean a lot to Vanessa ♥♥

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look