The Engraved Gift Workshop (UK) Reviews 

349
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was very easy and very professionally executed. The items were delivered as promised and arrived in perfect condition

Rated 5 out of 5 stars

I recently purchased an engraved water bottle from this company. The customer service was excellent, promptly responding to some queries I had prior to placing the order. The quality of the product it... See more

Rated 5 out of 5 stars

Would definately recommend The Engraved Gift Workshop for a special gift. Ours was lost by Royal Mail !!! after contacting Jess she immediately sent us replacement wine glass and coaster, in time fo... See more

Rated 5 out of 5 stars

The products were great and the engraving excellent, while the custom image upload system let (even) me design gifts easily. What really stood out, though, was the service: fast, expert, supportive, a... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalised Gifts: Etching Memories Into Exceptional Products - Start Personalising Your Own


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(349)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service and quality gift set

After having an issue with the glass I contacted Jess and she sent out a replacement without hesitation which was received before expected. Great customer service and very happy with the quality of all the items included in the gift set. Would definitely recommend.

Rhys

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Engraved espresso glasses

This was more flexible on wording than others and exactly what I wanted. Arrived when stated although a day early would have been handy. Nice engraving so just right.

June 26, 2024
Rated 5 out of 5 stars

Wow just wow

Wow just wow. Time was running a bit tight on my order but Jess pulled out all the stops to get it in the post and to me in time for our event. So pleased when it arrived just as we'd ordered and hoped. Fantastic service and so lovely to be able to support British Small Businesses. Will definitely use again and highly recommend 👏❤️👏❤️

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much. Top class with products made. Absolutely thrilled. Fantastic customer service and quick delivery. Definitely recommend and buy again in future. Thank you so much for your help. ⭐️⭐️⭐️⭐️⭐️

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

What a wonderful company

What a wonderful company. I worked with Jess to create presents for our wedding guests. She was so helpful, quick to reply and the presents came out perfectly. Wonderful quality for the price - highly recommend

May 24, 2024
Unprompted review
Rated 3 out of 5 stars

Poor quality product

Poor quality product, slow response.

February 19, 2024
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Philip, I have just looked back at our email tread, could you contact me so I can get this resolved for you. I see you have said poor quality product but the only email I can see is asking to reorder another brandy glass the same as previously, please let me know the problem and I will sort I am so sorry if I have missed another message but I cant find anything looking back at messages from this email address.

Rated 5 out of 5 stars

ERA GLASS BOTTLE

I was searching for a quick gift for a friend when I found The Engraved Gift Workshop. I ordered an ERA GLASS BOTTLE with an engraved custom message. They made it fast and arrived on time for my friend's birthday. I highly recommend their services.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

Item not received despite two emails…

Item not received despite two emails and trying to phone mobile number that doesn’t work. So disappointing. It was a gift for a 50th birthday. Rubbish customer service

March 10, 2024
Unprompted review
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Jacqueline, I am so sorry about the lack of communication regarding this order - now we have spoken and resolved hopefully you are happy with the replacement jar. Thank you for giving me the chance to resolve this for you.

Rated 5 out of 5 stars

Overall excellent service provided

Overall excellent service provided.

The item purchased was as described, delivered in a timely manner and both securely and professionally packaged.

I chose a custom engraved item, the website tool provided to design my gift was easy to use. The ability to preview and save my design was a benefit.

My only gripe would be with the design feature, it allows for multiple images to be overlayed (text over image for example). This doesn't appear to work when it comes to the engraving as I had done this for my design and when the product arrived the images had been moved to approximately the same location but outside of the text box.
If this was a known issue I would have appreciated an e-mail to make sure I was happy with the changes prior to engraving.
Small gripe as the gift still looked fantastic and was well received.

Would definitely buy from here again.

December 27, 2023
Rated 5 out of 5 stars

Fantastic service

Fantastic service, fast turnaround, really good communication! It's a small business with good old fashioned values. Oh, and the personalised glass was spot on too!

January 30, 2024
Unprompted review

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