The Engraved Gift Workshop (UK) Reviews 

349
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was very easy and very professionally executed. The items were delivered as promised and arrived in perfect condition

Rated 5 out of 5 stars

I recently purchased an engraved water bottle from this company. The customer service was excellent, promptly responding to some queries I had prior to placing the order. The quality of the product it... See more

Rated 5 out of 5 stars

Would definately recommend The Engraved Gift Workshop for a special gift. Ours was lost by Royal Mail !!! after contacting Jess she immediately sent us replacement wine glass and coaster, in time fo... See more

Rated 5 out of 5 stars

The products were great and the engraving excellent, while the custom image upload system let (even) me design gifts easily. What really stood out, though, was the service: fast, expert, supportive, a... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalised Gifts: Etching Memories Into Exceptional Products - Start Personalising Your Own


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

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4.8

All reviews

(349)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

The coasters I ordered were really nice…

The coasters I ordered were really nice and the engraving perfect. They were for a running club momento. Everyome was impressed with them, and they certainly didn't blow the budget.
Would highly recommend.

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

Do not order for Christmas

Let down. Ordered a dinosaur for a Christmas present and was let down and told they couldn't have it in stock despite the SLA they in place on the website for delivery. They also allowed me to purchase it!

It's put me in a situation where I have no time to achieve what I need too with a personalised gift of this nature in time for Christmas, more upsetting than anything to be honest.

I understand its a potentially small business but do not over promise for cash flow, it'll be your detrement albeit it's your external supplier etc.

Extremely disappointed and just given a full refund with not much remorse.

December 19, 2023
Unprompted review
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Nicholas, I am so sorry you are disappointed with the service provided, I thought all was ok as discussed on email and you said not to worry. Your order was placed on Monday and the next day I offered replacement or full refund - if the gift was needed for Christmas I would have still sent the replacement we mentioned but as you needed specifically for this Thursday I could not 100% promise it would be with you due to all couriers being so busy this week - today is the last day for Christmas delivery via Royal Mail and that is what is promised on the site for orders placed before the 19th but I can not promise specific days before Christmas at this late stage. Checking back on our conversation I apologised several times but again I am really sorry we couldn’t sort this out this time, I did explain we are a small business and I am sorry you felt the need to post a damaging review but thanks for the feedback and opportunity to explain further.

Rated 5 out of 5 stars

Perfect gifts

I ordered on the Sunday and it arrived Wednesday afternoon! The glasses were very good quality and the engraving looked great.

October 30, 2023
Rated 5 out of 5 stars

Excellent quality

Excellent quality, added a few lovely touches and add ons that I really appreciated. Superb customer service. Very pleased and would buy from this company again

September 14, 2023
Rated 5 out of 5 stars

Beautiful product, excellent service.

I placed an order for an engraved candle. A couple of days later I received a lovely email from Jess querying my order which was for a birthday but I’d inadvertently chosen a happy ever after candle. Her attention to this detail saved me from receiving the wrong gift. She then produced the item and kept me updated until dispatch.
The product arrived, beautifully wrapped. I couldn’t be more happy with the product or the service I received. Will definitely use this company again and would 100 percent recommend!!!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous

I was looking to have two small engraved cups for a dear couple that I know, I sent an email stating what I need and Jess could not have been more helpful so a special thanks to Jess for all her kindness and help and thank you to the whole team for two lovely cups I would definitely recommend them and their service.

August 29, 2023
Rated 5 out of 5 stars

Great customer service

Great customer service - I really felt heard and understood when I had a query after placing my order. Postage was phenomenally quick which I truly appreciated.
Wouldn't hesitate to buy from here again!

August 17, 2023
Rated 5 out of 5 stars

Lovely branded glasses and really good service

They produced some lovely sets of branded glasses to mark the company anniversary to give to staff and clients. The glasses looked great and they also produced some nice presentation boxes with the logo on them. They were nice people to deal with and their service was really good. Would definitely use them again and recommend them.

September 26, 2023
Unprompted review

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