The Engraved Gift Workshop (UK) Reviews 

349
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything was very easy and very professionally executed. The items were delivered as promised and arrived in perfect condition

Rated 5 out of 5 stars

I recently purchased an engraved water bottle from this company. The customer service was excellent, promptly responding to some queries I had prior to placing the order. The quality of the product it... See more

Rated 5 out of 5 stars

Would definately recommend The Engraved Gift Workshop for a special gift. Ours was lost by Royal Mail !!! after contacting Jess she immediately sent us replacement wine glass and coaster, in time fo... See more

Rated 5 out of 5 stars

The products were great and the engraving excellent, while the custom image upload system let (even) me design gifts easily. What really stood out, though, was the service: fast, expert, supportive, a... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalised Gifts: Etching Memories Into Exceptional Products - Start Personalising Your Own


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(349)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a personalised wooden ambulance…

Ordered a personalised wooden ambulance toy one week ago. It states 1-2 days delivery. No order updates. No tracking number. No reply to my email sent. At this point I'm not even expecting to receive the product and I'll have to go through PayPal to get my money back

May 22, 2023
Unprompted review
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Peter,

I am so sorry for the delay on this, glad we are able to resolve this for you and hope your happy with the gift.

Kind Regards,
Jess

Rated 5 out of 5 stars

Come for the products, come back for the service

The products were great and the engraving excellent, while the custom image upload system let (even) me design gifts easily. What really stood out, though, was the service: fast, expert, supportive, and human.I bought opening night gifts for a theatre show and was so impressed I came back a week later for the closing night gifts. Whole-heartedly recommend this business.

April 26, 2023
Unprompted review
Rated 4 out of 5 stars

Happy with the purchase

Order and customisation was easy on the website. Quick delivery. Helpful customer service. We are very happy with the quality of the product. Will definitely use it again.

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

80th Birthday Gifts.

Would definately recommend The Engraved Gift Workshop for a special gift. Ours was lost by Royal Mail !!! after contacting Jess she immediately sent us replacement wine glass and coaster, in time for my friends birthday. Top class customer service and the gifts were wonderful. Thank you. Lynne & Colin (Leeds, West Yorks).

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

Smashed to pieces

Ordered a personalised whisky glass in November and it was delivered in December - the glass wasn't packaged correctly and was smashed to pieces during transit. We were also missing the whisky stones that were included in the set.
I've emailed 3 times with photo evidence over a 4 week period to no response, and phoned their "mobile" 10 times.
AVOID at all costs - wasted £30 on a present for a colleague and out of pocket.

January 17, 2023
Unprompted review
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Victoria,

I am so pleased we have now managed to resolve this issue and I do apologise for missing your email, again if you need anything else please do not hesitate to get in touch.

Kind Regards,
Jess

Rated 5 out of 5 stars

Great service, great product

My inexperience with the artwork was fixed by Jess within 24 hours. The order went through easily. There was a small delay as they were out of stock of steins - no problem for me. It arrived in a nice box, in one piece and with a small gift to say sorry for the delay. Great service, would recommend to anyone. Thank you Jess.

January 16, 2023
Unprompted review
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Thank you so much Peter was a pleasure to work with you on this order.

Kind Regards,
Jess

Rated 4 out of 5 stars

4 Stars

Item is fantastic, arrived in record time. However I chose certain a red colour on my design for my glass but it came entirely white. Perhaps the website app needs changing. However, I would still recommend them but would be conscious of this.

December 1, 2022
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Sean, Thank you so much for taking the time to leave your feedback this is certainly something we will look at, I understand why this would be confusing and I apologise.

Rated 2 out of 5 stars

Quality not great, poor attention to detail

Quality not as good as expected. The font and grammar which I specified for the engraved message were completely overlooked, and this was typed as one long sentence. I was a bit embarrassed to present this as a gift.

December 1, 2022
Rated 1 out of 5 stars

Awful

Ordered on 17/12/22 ready for their order cut off for Christmas. On 22/12/22 my order still has not been accepted, that’s one Christmas present down the drain.

December 22, 2022
Unprompted review
The Engraved Gift Workshop (UK) logo

Reply from The Engraved Gift Workshop (UK)

Hi Connor, I am so sorry that this did not arrive in time for Christmas but I believe the artwork issue was sorted ( all be it late which I am so sorry about ) and your glass was received. Hope all good with you :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look