Ordered the Back to School biscuits for my kids and they LOVED opening them on the first day back at school! My son was starting secondary, and my daughter was going into Year 2, but the messages on t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used the kitch hen on many occasions now. For new babies birthdays and just to cheer up someone who needs it. I love how you can customise them , not only do the biscuits look beautiful they ta... See more
Beautiful biscuits, a real sugar rush, and with lovely messages. The packaging meant they arrived in tiptop condition, and went through the letterbox easily.
The Kitsch Hen made our wedding favour biscuits which were amazing! They tasted delicious and looked fab, guests commented on how lovely they were. They also put together some lovely biscuit gifts for... See more
Company replied
Company details
About The Kitsch Hen
Written by the company
Our business began with one simple mission – to spread kindness and make people smile with our letterbox biscuit gifts.
From our bakery in Rutland we make delicious vanilla biscuits and hand stamp each with a special message before gift wrapping them and sending them through the post to brighten someones day.
The Kitsch Hen was set up in 2015 as a way for me to find focus and a sense of purpose while we were embarking on our second cycle of IVF treatment for infertility. Although we decided to gently let go of our dream of having a family in 2019, The Kitsch Hen has become an opportunity for me to nurture in a different way and to find another route to joy and purpose in my life.
Contact info
The Kitsch Hen Unit 22, Oakham Enterprise Park, Ashwell Road, LE15 7TU, Oakham, United Kingdom
- hello@the-kitsch-hen.co.uk
- www.the-kitsch-hen.co.uk
4.6
Excellent
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
I had a small query before placing my order. I received a prompt reply, clearly answering my question. The service is excellent, from the beautiful website to the updates about your order. And of course the biscuits are lovely.
September 25, 2023
Reply from The Kitsch Hen
Thank you for taking the time to leave this review Carmel. We hope to bake for you again in the future!
Reply from The Kitsch Hen
Thank you so much for taking the time to leave this review!
Hug Biscuit was perfect!
I've used Kitsch Hen in the past and wasn't disappointed this time. The recipient was clearly delighted with the Hug Biscuit and it's such a great way of conveying to someone that you are thinking of them. I also received regular updates when my order was completed and then dispatched. Thank you!
September 20, 2023
Reply from The Kitsch Hen
Thank you so much for your continued support & for taking the time to leave this review. We are so pleased the recipient liked their biscuity hug & we look forward to baking for you again soon!
Great quick service
Great quick service.
Tasty biscuits.
My clients love them! And so do I!
September 15, 2023
Reply from The Kitsch Hen
We are so pleased your clients love them...we love baking them for you! Thank you for your ongoing support.
Beautiful biscuits
Beautiful biscuits, my cousin was thrilled with them and said they were delicious. Fast delivery and will definitely recommend to others
September 13, 2023
Reply from The Kitsch Hen
We are so pleased your cousin enjoyed them! Thank you for your order and for taking the time to leave this review.
Beautiful biscuits, as always
As always, these biscuits did not disappoint! The recipient was thrilled to receive them and appreciated how personal and super tasty they were. 😊Thanks Caroline and team for being brilliant at what you do! 💕
August 31, 2023
Reply from The Kitsch Hen
Thank you so much! We appreciate your ongoing support and for you taking the time to leave this review!
Clean, crisp and beautiful
I ordered 2 of the Thanks a Million biscuits to show thanks to a couple of ex work colleagues who had helped me win new business. The order process was quick and easy and I liked that I was able to choose a "done for you" design which made the selection process easy. The biscuits were very well received and looked just as perfect when they arrived as they did when I ordered them on the website.
September 3, 2023
Reply from The Kitsch Hen
Thank you so much for your orders & for taking the time to leave this review!
I was a little late ordering but…
I was a little late ordering but Caroline and the team made sure my biscuits arrived on time and I was really grateful! As always they were beautifully packaged and I have no doubt they were delicious too! Thanks so much! x
August 30, 2023
Reply from The Kitsch Hen
Thank you so much for your ongoing support...and for taking the time to leave this review!
You were amazing
You were amazing, so easy to order came on time and were delicious thank you
August 24, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave this review!
Brilliant biscuits
Brilliant service, arrived very quickly and biscuits are the perfect thank you present. Will definitely be ordering more.
August 17, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave this review...we are looking forward to baking again for you in the future.
Beautifully packaged and delicious
August 13, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave this review, it is very much appreciated.
Wonderful biscuits for a friend
Wonderful biscuits for a friend. She loved them. Delivered on time.
August 6, 2023
Reply from The Kitsch Hen
Thank you so much for the lovely review.
Captivating corporate cookies!
We have used Kitsch Hen in the past for corporate cookies for our away day and this year did not disappoint! These cookies were the only thing actively requested by the team for this year.
We ended up placing an order extremely late due to a delegation issue but the team at Kitsch Hen managed to turn it around in 24 hours. The communication was superb, the biscuits beautiful and very much appreciated by the team. The cookies themselves are extremely well made and presented wonderfully. We had a selection of uplifting and well-being messages on ours in pastel colours. I can’t recommend this company or team enough!
July 30, 2023
Reply from The Kitsch Hen
It was our absolute pleasure to bake for you again. Thank you for your continued support & for taking the time to leave this review.
Great Service would order again
Biscuits arrived when they said they would, I can’t say much about them as they were a gift but the people I gave them to loved them!
July 30, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave a review, we are so pleased they were well received!
Delicious and delivered promptly
Delicious and delivered promptly, I bought these as a thank you gift for a friend. Ordering was simple, and the biscuits were delivered very quickly, and reported to be delicious!
July 26, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave this review, we are so pleased they were enjoyed!
Joy in a box
I love sending Kitsch Hen biscuits as a thank you or unexpected treat to friends, work colleagues, family. The beautiful presentation is matched by the delicious taste.
July 13, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave a review, we are so grateful!
Third year in a row using the kitsch…
Third year in a row using the kitsch hen for teacher gifts and every time they have been amazing!!
July 9, 2023
Reply from The Kitsch Hen
We are so pleased to be a part of such a lovely tradition, thank you for coming back to us each year!
Reply from The Kitsch Hen
Thank you for the kind words and for taking the time to leave a review!
Easy to use website and very prompt…
Easy to use website and very prompt delivery of the delicious biscuits I ordered. Thank you team Kitsch Hen
June 29, 2023
Reply from The Kitsch Hen
That's lovely to hear, thank you for taking the time to leave a review Toni!
Great product and fast delivery
Despatched very quickly and the recipient was really pleased with them, thank you.
June 25, 2023
Reply from The Kitsch Hen
Thank you so much for taking the time to leave a review, so pleased that the recipient liked them!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.