Very speedy dispatch and delivery by DX. 5 metres of upholstery fabric sent beautifully wrapped and on a roll. Arrived in pristine condition. Have used this company before and visited their excellen... See more
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See what reviewers are saying
Promptly delivered. Not unwrapped yet but have always found merchandise good.
Experience of the Millshop Online has been good. I was so happy with the results from my use of Fabric-Genie using AI to design my own fabric. I am sure I will use one of them when, I'm ready to mak... See more
Company replied
Delivery was faster than anticipated/originally stated. Curtains are great and seem to be well made. Pattern and colour on fabric is exactly as expected from pictures online. I expected them to be a l... See more
Company replied
Company details
- Upholstery Shop
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Interior Designer
Written by the company
The Millshop Online, the home of upholstery fabrics, curtain fabrics, supplies and much more! We’re a family-run company, born from a desire to offer top quality fabrics at fantastic prices. After our conception, we began working directly with fabric mills and weavers in the UK and Europe, developing close relationships directly at the source. We now operate online, with an ever-growing team of friendly and passionate staff that aim to deliver you the best fabric and service possible. Keeping it in the family, we specialise in curtain and upholstery fabrics. The majority of the products you see on our website are held in stock in our fabric warehouse, ready for immediate dispatch upon ordering. We spend our time building relationships with fabric mills and weavers across Europe and the UK. We discover top quality, designer fabrics at amazing prices and deliver those savings directly to you, our customers. We aim to be different. Selectively sourcing unique and varied fabrics and products that we know you’ll love. We offer free fabric samples so you are certain about your choice before purchasing. Not only do we take pride in delivering the best fabrics to you, we also strive to give the very best customer service. We passionately believe that you are entitled to expect the very best customer service from us. That’s why we offer plenty of information and guides over on our blog, along with our made to measure services. You’re always welcome to contact us with any concerns or questions you may have, don’t hesitate to email us at info@the-millshop-online.co.uk for anything. Discover our rich range of fabrics online, and begin your new design project with us today.
Contact info
United Kingdom
- www.the-millshop-online.co.uk
4.7
Excellent
4K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great service providing fabric samples
October 3, 2023
Great quality and excellent service. Samples arrived quickly then main order…
Samples arrived quickly then main order arrived 2 days after ordering. Fabric is beautiful.
Excellent service thank you.
October 12, 2023
Reply from the-millshop-online
Hello Nicola
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are pleased to hear that your shopping experience with us was a good one.
We hope to be able to help you again in the future.
Kind regards
The Millshop Online Team
Good product quick delivery
October 12, 2023
Fantastic Choice of Fabrics
Fantastic choice of fabrics and quick, efficient service. I ordered a sample and it arrived within days.
October 3, 2023
Reply from the-millshop-online
Hello Maggie
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are pleased to hear that you used our sample service, it's the only way to get a good idea of the true colour weight and texture of a fabric.
Hopefully we can help you again in the future.
Kind regards
The Millshop Online Team
Lovely fabric
Lovely fabric, reasonably priced. Delivered carefully packaged and on time.
October 11, 2023
Reply from the-millshop-online
Hello Jenny
Thank you for your 5 star review, we appreciate you taking the time to review us.
We hope to be able to help again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
Love this company
I love this company and have bought several lots of material over the last 5 or 6 years, all of which I have been delighted with. Plus delivery has been faultless! This latest experience was equally good, even down to a delightful customer service agent arranging for the package to be posted the same day so that it could arrive in time for someone to collect and bring to me in France. Can't wait to receive it!!!
October 11, 2023
Reply from the-millshop-online
Hello Elizabeth
Thank you for your lovely 5 star review, we appreciate you taking the time to review us.
We are pleased to hear that you received our usual good customer service with getting your fabric swiftly sent to your delivery address for its onward journey to you.
We hope you love your fabric and we get the opportunity to help you again in the future.
Kind regards
The Millshop Online Team
Good quality fabrics delivered quickly.
October 11, 2023
Reply from the-millshop-online
Hello Claire
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
Beautiful fabric
Beautiful fabric, arrived really quickly. Great service. I love Millshop!
October 9, 2023
Reply from the-millshop-online
Hello Stevie
Thank you for your 5 star review, we appreciate you taking the time to review us. We are so pleased to hear that you love our fabrics.
We hope to be able to help you again with your fabric purchases in the future.
Kind regards
The Millshop Online Team
Reply from the-millshop-online
Hello Julie
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
Reply from the-millshop-online
Hello Mrs Chrystal
Thank you for your 5 star review, we appreciate you taking the time to review us and to recommend us.
We hope we can help with your fabric purchases again in the future.
Kind regards
The Millshop Online Team
Quick and efficient service
October 11, 2023
Amazing service
Amazing service, excellent choice and very helpful advice, knowledge and experience.
October 10, 2023
Reply from the-millshop-online
Hello Alex
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
Excellent service
Very quick dispatch, good communication about the delivery and arrived when promised. Delighted with the material.
October 10, 2023
Reply from the-millshop-online
Hello Linda
Thank you for your 5 star review, we appreciate you taking the time to review us.
Kind regards
The Millshop Online Team
I was very pleased with the speed of…
I was very pleased with the speed of the delivery.
October 10, 2023
ok in end but took a few goes to get…
ok in end but took a few goes to get samples. efficient
October 9, 2023
Reply from the-millshop-online
Hello Sorki
Thank you for your review.
Our apologies for the sample issue you encountered.
We hope this does not deter you from using our services again.
Kind regards
The Millshop Online Team
Sample fabric too small
I ordered a sample of a fabric paying 75p and was highly disappointed with the size of it. This gave me no idea of the size of the main pattern. I have ordered other samples from other companies, the most I have paid is 50p and the majority are A4 sized rather than smaller than A5.
October 9, 2023
Reply from the-millshop-online
Hello Joanna
We are sorry to have received a 2 star review from you.
Unfortunately due to the rising costs of yarns, manufacture and fabric we now have to charge this nominal fee for our samples, we do offer free shipping on all of our samples.
Our samples are generally A5 size and when our team pick the samples they do try to include all of the pattern or colours if they are a large pattern or include a variety of colours.
We do list on each fabric the size of the pattern repeat and we also offer larger half a metre samples if you wanted to see that fabric in a larger piece.
Kind regards
The Millshop Online Team
Long Island fabric returned
I have used fabric mill shop and online for many years being a curtain maker, I recently thought I was leaving a product review not shop review and very sorry it was not a true review as I have always had fantastic customer service from Carla and all the team.
I rushed a purchase recently of fabric and really did not like it, they do always recommend buying samples!!! I was contacted by the mill shop and they are taking the fabric back and exchanging it for another fabric! Thank you guys and sorry again for the misunderstanding!!
October 12, 2023
Unprompted review
Reply from the-millshop-online
Hello Ruth
We are sad to have received a 1 star review from you.
We always strongly recommend that a sample is ordered of any fabric that you are interested in as the fabric can look very different in real life to an image on a backlit computer screen or device this can give a fabric a different vibrancy. We do state on this fabric in particular that a sample is strongly recommended as it is a printed design on a cotton base cloth and is printed to look like a woven heavier fabric.
I believe our customer service team have been in touch with you to offer an exchange of fabric as we do state in our terms and conditions on our website that we are more than happy to offer this if you are unhappy with the fabric you have chosen.
We hope that you will take up this offer and this does not deter you from using our services again in the future.
Kind regards
The Millshop Online Team
Reply from the-millshop-online
Hello Gillian
Thank you for your 5 star review, we appreciate you taking the time to review us.
We are pleased to hear that your shopping experience with us was a good one.
Kind regards
The Millshop Online Team
Choosing lining
Clear descriptions and advice on the site for each product I viewed, samples sent promptly and final order despatched and received with one day. Would be lovely if the fee for the sample could be taken off the final price should an order go ahead on the basis of viewing the sample - just a thought.
October 9, 2023
Reply from the-millshop-online
Hello Dawn
Thank you for your review and the feedback regarding the sample price. We have taken this on board and will hopefully looking at something along these lines for the future.
We are pleased to hear that your samples and your order were received promptly and we hope to be able to help again in the future with your fabric purchases.
Kind regards
The Millshop Online Team
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