Theatre Tickets Direct Reviews 

Had a voucher and used to book a show this got cancelled due to COVID-19. Received an email saying we have a credit when we went to re book we were advised that this was just the cash part the voucher was at its original end date which had passed now and we could not have used this when all shows were closed. They had no flexibility very very poor customer services all other companies we have had things cancelled have been very flexible. We have lost a £100 which was a retirement gift. Will never use this company

Poor customer service. Replies were confusing and poorly written. Completely inflexible with vouchers which couldn’t be used for most of the period due to COVID. Uncaring even for customers who were shielding. Would not recommend- I would buy from the venues in the future for cheaper tickets, better selection and better customer service.

Easy to use website and smooth booking experience. Phone support was very helpful. We had a great time during our short stay in the UK since the pandemic began. Used before, will use again.

The customer service we received from this company was dreadful. We booked tickets to see a show and a meal package, only to receive an email 4 days later after booking saying the restaurant we chose didn’t offer their theatre menu anymore and they’d only discovered that that day. For a professional company that offers dinner and show packages constantly at multiple venues and restaurants, surely that would be something you’d realise sooner? In their email explaining this to us, they stated ‘we could we can either offer you another meal at another venue in same price range or you can also opt for meal refund with us.’ Correct me if I’m wrong, but to us and other people I’ve explained the situation to, that insinuated that we could swap to another restaurant they offered at no cost to us. Nandeep, the representative I spoke with via email, was incredibly rude when I questioned this and he honestly doesn’t know the first thing about customer service. He said that, or from what I could understand as he didn’t explain himself very well at all, it has to be a like for like swap or we pay the difference. This wasn’t what I was define swapping to other restaurant in the same price range. When I asked whether there was a restaurant in the same price range, using his words, we could swap to, he didn’t answer my question and only answered my next question about how much extra we would pay for the other option. My sister is vegan, so we were already limited in the options we could choose - the first option that offered vegan didn’t offer their menu anymore and there was only one other option in their selection. He stated it was £16.50 per person on top of the just shy of £60 per person we had already paid. I asked to speak to his manager or supervisor, because the level of rudeness I received from him was disgusting, and he said he was the most authorised person to answer my query. It doesn’t stop there though, because we looked at this restaurant, and it turns out it was closed on the day of our theatre show, and the menu offered to us was more expensive booking through the theatre company than if we were to take the meal refund and go there ourselves! When I questioned this to Nandeep, there was no reply, and he only then replied once I asked for the meal refund. Absolutely baffling and horrific service - no customer service skills or care for their mistake. The show we saw was fantastic though, we just won’t be ever booking with this company again.

I'm very pleased with the customer service. I originally had tickets for Cinderella in December 2021 and just received an email about cancellation of my original booking due to all performances having to shuffle forward to accommodate the delayed scheduled opening. I was given two options, including ability to rebook the original date/time. I dealt with Nandeep by email, and got an immediate response, and new booking confirmed without any fuss. Nandeep delivered excellent customer service, exceeded expectations and made the whole process a doddle. Thank you.

Absolutely disgusted with this company!!! If I could put a 0 I would. I emailed to try extend my voucher due to lockdown and the fact we weren’t able to travel for unnecessary purposes as well as the theatre industry has pretty much been in shut down for over a year and a half now. I am a NHS worker and haven’t had time off let alone been able to do something enjoyable so I was looking forward to going to the theatre to treat myself and do what I enjoy doing with a good choice of what to watch. And what I got is it’s my fault and I have a couple of months to book. This company promises 2 years, which due to covid they have NOT fulfilled. I asked to be speak to management which they refused to do. I would never go with this company. Their customer service is dreadful and all they want is to take your money!!!

I'm very pleased with the customer service. I originally had tickets for Sister Act for July 2021 and subsequently received an email about postponement of this production to 2022. My tickets were automatically moved to next year, however I requested a refund instead. The response came on the same day and because I paid with a voucher, I got it extended for another 2 years. I look forward to booking more tickets from Theatre Tickets Direct as their service is second to none.

Nandeep was very helpful once i engaged with her directly and provided her with detail supporting my request. Thank you Nandeep

Had problems using my voucher and contacted Customer Service.
Nandeep did absolutely everything possible to help me!
Thank you so much Nandeep!!!
We need more people like you

Responsive and helpful customer service. I had to self isolate and contacted Theatre Tickets Direct 2 days before my show. They responded promptly changing my tickets to the next month show without any fuss.

Like so many others we were unable to use our voucher during Covid. Despite our voucher expiring by just 20 days the company refused to let us book anything,

I tried to explain our circumstances but they could not care less. It feels completely heartless of them when so many have suffered to profit and pocket our money when theatres need the cash dearly.

I have unusual situation which required a partial refund of purchased tickets. The company will not refund in any case even if insurance is purchased. The service level is below acceptable level and will do all they can to take your money and not offer any refund or gift voucher.

We purchased tickets before the Covid pandemic. Our show was cancelled, our tickets were moved to a new date. I have just returned to work from Furlough and cannot make the date given to us. We asked the company to move our date and given them 7 weeks notice to move the tickets to a new date. The company have advised us we cannot move the date or offer a refund. They have shown no sympathy or forebearance to the situation. Def would not recommend booking tickets through this company

We were going to see Joseph and his technicolour dream coat and then my wife got covid, realised we couldn't make the show because of isolating and so I contacted the Theatre Tickets Direct to see what could be done.
Nandeep sorted everything out for us and we are now booked for a couple of weeks time, very impressed with the service.

DO NOT USE THIS COMPANY-I wish I'd read the reviews before I used them to book my tickets as so many people are saying the same thing. If I could give 0 stars then I would as I have never been spoken to in such a way as dealing with this company. It seems that if you book with them and everything goes to plan then they are fine but as soon as something goes wrong or there is a change in plans (as we are all experiencing with Covid) then they are absolutely awful.
Our show was cancelled but we weren't told this information. I checked with the agent (by email as they don't have a phone number?!) on the day of the show that it was still happening because some shows were still on during June but at half capacity, to be told in an extremely rude way that the show wasn't on and that I should watch the news to know this. As you can imagine, we were very disappointed and upset that we weren't going to see the show and more shocked that the company didn't communicate to us that the show we had paid to see and have tickets for isn't actually on and then to be spoken to so rudely was just awful! I was offered no support, just the option to re-book or have a refund. I opted for a refund as I didn't want this kind of company to have my money and I was so appalled at how I had been spoken to by Nandeep, the agent.
2 weeks went by and I still hadn't received my refund so I followed up with Nandeep to be told he couldn't help me and I needed to follow up with my bank. After a lot of time spent with my bank, they couldn't see the refund so I then had to go back to Nandeep again who then told me that the refund hadn't been done in the format he had originally said, it had been done in another way so I needed to check with my bank again. I was also accused of lying about not receiving the refund and I was asked to show my bank statement to prove this money hadn't gone in?! This went on for another 2 weeks with Nandeep giving me 3 different card numbers that my refund had supposedly gone to. After I had sent over 14 emails, I asked Nandeep to either call me to resolve the issue or escalate this to a manager. I was told that he wouldn't call me as the phone lines are closed and that he wouldn't escalate to a manager as he is the assigned person to deal with my case. However, 4 weeks later the issue still isn't resolved.
A word of advice, do not book with this agency, they just want to take your money and do not care about the individual or your experience. This is shown by how difficult they make it for you to get in touch with them-what kind of company doesn't have a phone line or chat function? If everything goes to plan then maybe they would be ok but unfortunately we don't live in such times that everything is normal and you expect some kind of flexibility and support from companies during this climate. Do not use Theatre Tickets Direct!

So very helpful. When my wife broke her leg badly and had to have surgery that put her in a wheelchair TTD went out of their way to re-arrange bookings to accommodate a wheelchair. Nandeep is an absolute star as nothing was too much trouble for them. Will certainly use again in the near future.

ABSOLUTELY APPALLING SERVICE.... No extension to vouchers despite the pandemic, theatres being closed and their telephone line no longer working. Have been in local lockdown most of the last 18 mths so unable to travel. £100 VOUCHER paid for by my 90 yr old mother in law who sadly died of Covid in January so not had time to think about expiry dates No compassion, no sympathy, ALL other voucher providers are extending expiry dates why cant this provider ? they are just stealing peoples hard earned cash... I will be taking this further I would give zero stars if possible .

I was helped after making a mistake on the booking site & was potentially going to completely miss out on the show but Nandeep was so helpful in changing the tickets for me that we will be going for our birthday treat after all.

We booked our Hairspray tickets when they were originally released and of course the show was postponed on a couple of occasions due to Covid-19. I emailed TTD and had a helpful reply, with options, from a person rather than a general info/admin/customer services type address. This was brilliant for me as it meant that each time we needed to rearrange seating I could email this person direct and they had the history of my bookings. That person was Nandeep Vyas and TTD I am very grateful for all the help Nandeep gave me. This staff member deserves recognition for all the help and especially patience shown towards me through this long and frustrating time.

Thank you to Nandeep Vyas

Dealing with Theatre Tickets Direct is always a pleasure. I booked multiple times from them and even through the pandemic, they remained very responsive and helpful, considering the difficult situation everyone was in. I got a refund for a cancelled show promptly. When I rebooked again, the show got rescheduled twice. Each time I got notified and given option of either accepting a new date or getting again a full refund. I opted for a refund as could not make the new date. The refund was issued the next day. I have now booked tickets from them for Phantom of the Opera for Aug, which were on offer, and fingers crossed the show will go ahead this time. Based on my experience, I’d definitely use Theatre Tickets Direct again for any of my future theatre trips.