Theatre Tokens Reviews 

I was unsure if the paper vouchers I had (10+years old) were still valid so I reached out to Theatre Tokens not expecting much of a response and certainly not quickly. I was pleasantly surprised when I had a reply within a day and the whole process was exceptionally easy and smooth. I uploaded a scan of the vouchers and by return Theatre Tokens had sent me a replacement e-Voucher, which I have just put towards tickets to see the Lion King. Kay was really helpful and kind and I would certainly recommend using Theatre Tokens as they do not expire and you can use them for so many theatres and productions. They make an excellent gift as the recipient can choose what they'd like to see and they do not need to rush to make a decision! Thanks again.

I had mislaid my Theatre token and contacted Theatre Tokens and within a couple of hours they had replaced it. Very impressed.

I recently found £50 of paper tokens from 2000 in my late Mother's house. Following my enquiry and uploaded photos, I received a fast and speedy response from Kay, and the e-voucher appeared in my inbox later the same day! Excellent service, thank you, and the website FAQ is very helpful.

Excellent experience with Theatre Tokens. I found 22yr old vouchers and thought they must have expired. However, a quick email and fantastic customer service now means I have £120 worth of vouchers to use! Really great support and very quick to respond and help. Brilliant! Can't wait to use my vouchers 😁

Thank you so much for your help over a list ticket stub, with the all important numbers on it!
I have been given and gifted theatre tokens in the past and have been able to use them without any concerns, and now the customer service team have come up trumps for me, well done all.

I’ve bought these tokens a number of times and they make a great gift. Recently I lost my voucher after it had been send out, but got in touch via email and within an hour had a new code and all was sorted. Great service and would thoroughly recommend.

My query (about replacing old paper Theatre Tokens with new e-vouchers) was dealt with very quickly and efficiently by Kay, with the new voucher being sent within 24 hours of my initial enquiry. Many thanks!

Swift response to my request for help after I obliterated the PIN on my Theatre Token leaving me unable to book the tickets I wanted. A replacement eGift Token was emailed to me first thing the following morning.

I get theatre tokens as presents all the time and love them as presents. I had lots of paper tokens and I emailed the help team to see if they could be combined. I received an email and email the next day and within a day, they had combined my tokens and put them in an e-voucher so that I could use them online. Kay dealt with my issue and was prompt, polite and very helpful!

I have lost the gift voucher which I had previously registered and so was unable to login to use it. My problem was resolved via e-mail exchanges which were very helpful and friendly.

I’ve given these often and they’re always gratefully received. They never go out of date and the customer service is really excellent.

Absolutely outstanding. I found some really old paper tickets in my drawer. I contacted Kay at Theatre Tokens who immediately got them transferred into an e voucher that I can use. She was amazingly helpful and efficient.

Received a theatre token as a gift recently and saw I had an older token on my account that I had lost, contacted the team and they replied very quickly (within an hour) to help and send a replacement token. A great gift and easy to use.

I had mislaid a couple of Theatre Tokens, which still had some credit on them. I emailed Theatre Tokens & within 12 hours, I had been sent replacement tokens.
Most efficient service.

I needed to update some old theatre tokens. Finding the right link was not as easy as I'd hoped. But, once there, Kay was extremely prompt, helpful and efficient. Excellent

I contacted customer service about some old paper theatre tokens my parents found. They were dated from 1998 and I had low hopes of being able to use them despite no obvious expiry. I got a quick response and after sharing a photo received a replacement token by email. I’ve now passed it onto my parents who will use it to see mousetrap which has been on their bucket list for a while. Was pleasantly surprised how quickly and easily it was resolved. Thanks!

I had a problem with the pin when trying to use my tokens. Kay responded very quickly to my email and issued a new token so that I was able to book the tickets we'd reserved.

We had a £20 Theatre Token and when scratching away the foil on the Pin number for a booking we accidently obliterated the Pin number. Oops. We contacted Kay and the team at Theatre Tokens and were asked for a photo of the destroyed pin number on the back of the card. No fuss, picture sent and a replacement voucher was provided within 24 hours. Great service!

I had a problem with the PIN on my giftcard being illegible. Kay was so helpful and issued me with a new token instantly - wonderful service, thank you!