Theatre Tokens Reviews 

I contacted Theatre Tokens to update some very old tokens to a new e-token. My email was promptly responded to and efficiently dealt with in less than 24hrs. I was told that the process could take a day but was in my inbox within hours. A fantastic service and a great product. Thank you so much. Keep up the great work and excellent service.

My query was acted upon very speedily and efficiently with a positive resolution which I am so grateful for😎🥳

I emailed through the link on the Theatre Tokens website to explain that I had lost the tokens I had been given for Christmas. I had registered them so had evidence. I emailed on Sunday 11th January and gotta reply the next day issuing a new voucher and cancelling the others. The email said it would take a day or so but I received the egift voucher a few hours later.
The quickness that this was resolved in is second to none. Brilliant service and so understanding. I always ask for theatre tokens as gifts for birthdays etc...

Excellent service from Theatre Tokens. Ordered tokens as a present for friends at Christmas. One was lost when I sent the present in the mail. Theatre Tokens immediately cancelled the lost token and issued a new e-Gift token. Special mention to K A-R.

I had to contct the company as my theatre voucher had been damaged. The response was very prompt and totally helpful in a friendly and professional email. In fact, I received a replacement within about 15 minutes from sending my enquiry - excellent service in a very pleasant manner.

Somebody responded to my email straight away which I was really grateful for as it meant I could transfer the old vouchers I had into new ones promptly, allowing me to book the seats that I wanted.

I gave theatre tokens as Christmas presents to my family but unfortunately a recipient subsequently mislaid one.
I sent an email to Theatre Tokens asking if it was possible to cancel the lost token and issue a new one, and within two hours had received an e.token replacement.
Outstanding service!

Fantastic customer service - received a response to my email in under 5 mins!

I accidentally included an old email address for a gift recipient, but Henry quickly resent it out to the correct address when I got in touch. Very helpful!

I contacted Theatre Tokens as I was having difficulty with the voucher given to me. The person who answered my query via email (K A-R) was so helpful, and responded promptly, She issued the voucher, thus resolving the issue, and even gave me the contact details of my local theatre in order to book tickets!. Such great service, thank you.

When booking Theatre tickets as gifts - Theatre Tokens is our go to company - this really paid off before Christmas when having ordered vouchers they failed to arrive in the mail within a reasonable time. As Christmas presents was concerned would not arrive in time however Kay immediately gave us acceptable options in case non arrival - fortunately they did arrive in time!

Service outstanding! I was really impressed with the prompt response - clear and detailed. I can't suggest any improvements - none needed. Many thanks, Kay.

I had a problem with a lost card which was resolved the same day. Excellent customer service, thank you!

I lost my voucher so bought a replacement and within minutes of emailing I'd got a refund for the original. Massive thanks to Kay for saving Christmas! Incredible customer service

I was most impressed with the service I received from the theatre tokens company. I had not received my physical voucher so having sent an email to enquire I had a reply from Kay. She was very helpful and sent an email voucher which I can give to my daughter in law for Christmas. They love the theatre as do we and we would always book through you as the other companies do not come up to your standard.

Emailed speculatively following the find of my tokens purchased in the 1990’s, thinking they may be out of date.

Within the hour, I had an updated e-gift card, registered tokens, ready to spend.

Genuinely shocked and thrilled at the same time it has been sorted. To top it all off, this was done on a Saturday morning.

Thank you so much Kay for sorting and the speedy response.

Ordered a theatre token without issue which then got lost. Got in touch via email and my issue was swiftly dealt with. The customer service assistant was so helpful and it was greatly appreciated. Will not hesitate to use this company again.

Brilliantly quick customer service, and always delightfully helpful

I discovered some old paper tokens and emailed for help, and received a helpful and friendly reply within 10 minutes. I’ve been told a thousand times by a thousand companies how important my call is and how valuable I am as a customer, but for once, it feels like it.

Had an issue with not having a PIN for a voucher purchased last year which was resolved promptly and extremely courteously.
Cannot thank Theatre Tokens enough for their positive attitude.