Theatre Tokens Reviews 

The customer service team were very quick to respond to my query and helpful too in telling me how to use my old tokens 😃👍🏻

I contacted customer services as I had lost the paper token I had been given. The problem was resolved by Kay very quickly and efficiently. Thank you

Contacted Henry at theatre tokens. Could not have been more helpful. I had found old tokens. He not only was quick in telling me which ones were useable but when on one the pin wasn’t unreadable he replaced it immediately. Thank you Henry. Fantastic service.

We lost our tokens after uploading them and couldn’t seem to get them back. Wrote an email and received such a quick response and our vouchers re sent. Absolutely brilliant service! Cannot recommend highly enough !!

Kay was really quick to reply and really very helpful. Query was resolved straightaway. Very impressed by customer service. Thank you ever so much.

Got an email with a link for a prize draw that didn’t work. Theatre Tokens replied to my email within 10 minutes with the correct link so am now entered.

Fantastic customer service!

Excellent customer service. I had an issue with a gift card that had been purchased through a third party company, and theatre tokens were so helpful in resolving the issue (especially Henry). Delighted with the service I received after contacting them. Will definitely use again.

My email was answered quickly with just the right amount of detail to help me.

Unbelievably good service,I thought my issue was going to be an issue, absolutely not, all sorted out in a few hours....Perfect service...Thank you..

Found some really old tokens that the box office couldn't track.
Emailed the details and Henry came back with replacements within 10 minutes.
BRILLIANT Many Thanks

Fantastic service! I made a mistake with the email for the recipient and they couldn’t have been more helpful sorting it out so quickly. Thoroughly recommend.

I had accidentally put an incorrect email for the voucher and they were able to correct it quickly with no fuss. Very good service.

Excellent service. I was able to get a new e-token to replace an old, unused card one on my account that I'd lost. All sorted within 24 hours.

So so good to find a company that honours the money paid to them when buying a gift for someone else, even if it's decades later. I found £110 of vouchers from 12 years ago and they were so very helpful and personable in helping me validate and use the vouchers. Brilliant customer service and company with real integrity.

We lost the original token & realised that the account didn’t give the full token number, no account number either. I began to wonder what the point of the account was.
Then along came Kay A-R from customer services. Within 5 mins I had the original email with the token number & a separate email explaining what had been sent. In today’s world of online/app attempts at customer service, which personally I find extremely annoying & not at all useful, it is so nice to find a company with proper customer service and people who do their job efficiently!
Thank you Kay! Hope your boss reads this!

Super responsive and helpful! Thank you Kay for your speedy replies and for sorting out a replacement code for my token which I hadn't kept after registering. I was really grateful.

We had lost our gift card and Theatre Tokens have provided a brilliant service. In a world of often shoddy customer service you have been a beacon of welcome light and I can’t wait to enjoy our theatre experience. Thank you.

I had a problem and the answer came within 24 hours. Superb customer service.

We had some old paper tokens (c2010) which I tried to use but the scratch-off bit had degraded and couldn't be read. I emailed Theatre Tokens and it was all resolved within an hour, which was fantastic! Kay replaced them with an electronic token, which I then redeemed without problem. Thank you!!

Great helpful customer service in digitising some old theatre tokens which had been lying around for ages and which I can now spend easily!