Theatre Tokens Reviews 

Customer service that deserves a five-star review - 100% recommendation. Thanks Kay!

Had a nightmare having registered my tokens but having lost the cards. Kay was able to verify that my account had registered 2 cards and they were then cancelled and the new tokens emailed to me. Prompt, professional and successful service!

Seems to be a familiar story: I found some old paper tokens, contacted the company and within an hour or so, had a lovely reply from Kay and some e-vouchers! When most gift vouchers have a 2 year or so lifespan, I'm delighted that these don't expire - and with the service I received.

I had an issue with the pin on a gift card I had received. I emailed asking for help and it was sorted quickly and easily within 24hrs. The service was outstanding and I am very grateful for their quick response and help.

Friendly and extremely speedy customer service and response that was delightful to experience. Thank you.

The staff at Theatre Tokens were superbly helpful. They helped me use a voucher that hadn't gone through a theatre system and then helped me track down the value of a parer token from 2022 for £100 . Thank you so much for your help ladies and gents.

Having found old paper theatre tokens, I emailed the customer service team. Thanks to Kay for her prompt response and converting them to electronic tokens within a couple of hours of sending my email.

Great customer service. So great the vouchers don’t expire!

Amazing, speedy customer service. Very impressed.

Found an old token reached out to customer services to check validity and they couldn't have been quicker or more helpful in their response.
Very impressed particularly by Henry.

I accidentally ordered a voucher instead of a gift card for an Xmas gift.
I contacted Henry at Theatre Tokens. He was very understanding, made the process very straight forward and simple, and immediately fixed the issue for me.
Exemplar customer experience!

I found some really old tokens, and didn’t think for a moment I’d be able to use them. Kay, the Customer Service & Operations Coordinator, sorted it within minutes of my enquiry. The kind of exemplary customer care that you don’t think exists any more. Wonderful- wouldn’t hesitate to buy these as gifts.

I had a large pack of very old theatre tokens - I got in touch with Theatre Tokens and they immediately reissued the tokens in an up to date form which I have now been able to use without difficulty - excellent service !

I cannot begin to tell you how superb Theatre Tokens are. Their customer services are second to none, following an issue with Royal Mail losing tickets and Theatre Tokens replacing them. Honestly, in a world where excellent customer services are often lacking from companies, Theatre Tokens shine. They deserve a standing ovation! Thank you so much. Philip

They dealt with the problem I had with my theatre token very promptly and efficiently
Their contact with me was friendly and supportive

AVOID 3rd party resellers
If you must buy these buy direct.
We were gifted £150 of these tokens but when we checked they were worth £0!!! Apparently the third party - Prista went into administration and never put any money onto card even though it carried on trading well beyond the date our card was created.
So beware- Theatre Tokens company allows other organisations (third party retailers)to trade these tokens and issue cards to use to reclaim.
BUT the contract is with the third party- no back to back agreement with Theatre Tokens in place to honour the credit put on THEIR token card !
Seemingly Theatre Tokens aren't keeping a close eye on who is selling their token cards. So Theatre Tokens share some of the responsibility for this mess.

To Kay , Customer Support- Thank you very much indeed for your patience , support and help in sorting out our lost theatre tokens so effectively. Much appreciated - excellent customer service ! ! Thanks again Alex

Incredibly quick to sort out the problem and help me! Really lovely about it too.

Buying the tokens was easy and efficient. Using them has not been. ATG need you to call them to use the tokens as they are not their own and I have been holding, with AWFUL music, for over 25 minutes just to get a human. Rudely it keeps telling me to book on line but you can't...because you have vouchers. ATG need to change their systems to use these theatre tokens. The booking I have been trying to make on line has timed out many times whilst I've been holding. Very poor service for something that should be straightforward and after all the theatre will get your money in the end.

Well, after 45 minutes of holding I am giving up. Shame on you ATG for making it so difficult to use these Theatre Tokens.

I experienced some difficulty with some Theatre Tokens. I inadvertently scratched off the panel with the PIN code. I contacted Theatre tokens. Kay Adams-Ripley, Customer Service and Operations Co-ordinator managed to cancel my token card and issue and e-replacement immediately. Her professional, prompt actions ensured that I could immediately obtain tickets for a much sought-after production, without delay. Very impressed with the professional, prompt service I received.