Royalen - Bis zu 5000€ + 200 Freispiele Reviews 

456
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Never having grown bamboo before I was absolutely delighted with the help and advice given before purchase by Matt. After the order was placed the plants were received within 3 days. Excellent quali... See more

Rated 5 out of 5 stars

TBC's website was a good start. The advice I received when I phoned was very helpful and expert. The choice of bamboo types was wide but not overwhelming. The ordering and delivery system worked as pr... See more

Rated 5 out of 5 stars

Brilliant service bamboo arrived within a few days. Good healthy and lovely looking plants bamboo was supplied with after care information and fertiliser. Brilliant after care advice received an emai... See more

Rated 5 out of 5 stars

Received a confirmation email which had a personal touch felt as if your order mattered and we're happy to answer any queries about planting , type of bamboo etc. Plants arrived quickly well pack... See more

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Royalen - Bis zu 5000€ + 200 Freispiele


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5.0

Excellent

TrustScore 5 out of 5

456 reviews

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5.0

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(456)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect!

The bamboo plants I ordered are very beautiful and absolutely perfect! I am thrilled with the result in my garden.

July 3, 2016
Unprompted review
Rated 5 out of 5 stars

quick friendly and expert service

My requirement was for bamboo screening, and I contacted the company directly for advice. They took into consideration altitude, wind, location, and specific requirements, and from this information recommended the most suitable bamboo plant. The plants arrived well packed and in tip-top condition. Pricewise they were more competitive than other on-line sellers, or local garden centres - so the combination of expert knowledge, quality product and competitive price is hard to beat. Highly recommended

June 30, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Thanks very much for your service, both over the phone and online everything was spot on and put Bamboos have instantly delivered a wonderful screen for us.
Many Thanks
Mike Walsh
Walthamstow.

June 25, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered x2 bamboos, delivery very rapid, communication excellent and very happy with the quality product.

June 19, 2016
Unprompted review
Rated 5 out of 5 stars

Bamboo at it's best.

I looked for bamboo at all of my local garden centres including independent and national retailers and I was really disappointed with the quality of the specimens available.
I chanced upon The Bamboo Company after a Google search, the plant is healthy, lush and as described. I'm very pleased with my purchase and the service given by the company and wouldn't hesitate to buy from them again. Thank you. 👍🏻

June 13, 2016
Unprompted review
Rated 5 out of 5 stars

Pleasure doing business

Excellent communication, prompt reply to any questions asked, small delay with delivery, but that was due to courier which Matt got onto straight away and were delivered next day.
Would definitely recommend this company

June 12, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic company, wonderful Bamboo.

Matt was very helpful and knowledgeable and very quick with his replies to my questions. The bamboo plants I purchased were delivered quickly, I didn't even need to be home to sign for them.
They look very healthy and great in my garden.
I will be looking at buying a few more bamboo plants soon, and will definitely be buying them from The Bamboo Company.

June 6, 2016
Unprompted review
Rated 2 out of 5 stars

Poor quality bamboo plants died within a few months

Whilst the delivery service was quick the plants were delivered in cracked plastic pots. Thankfully we did get a timely response to our email complaint and a small refund was given for this inconvenience. Unfortunately though after caring for the bamboo as instructed both plants costing ca £50 each died within a few months and the supplier refused to send replacements or offer a refund. A very disappointing customer experience overall.

May 23, 2016
Royalen - Bis zu 5000€ + 200 Freispiele logo

Reply from Royalen - Bis zu 5000€ + 200 Freispiele

Hello Robbie, as we discussed you just can't leave potted bamboo for such long periods unwatered. We have tried to advise you as well as we can, and as you mentioned we gave you a refund on the order. But I think it's unreasonable to ask us for replacement plants after such a long period, when the plants haven't as you have admitted yourself been cared for appropriately.

Regards

Matt
The Bamboo Company

Rated 5 out of 5 stars

Fantastic

Genuine caring company, who met my need with the Bamboo I needed. Extremely helpful and service. Communication outstanding as well as delivery and aftercare with these plants.
Will definitely be getting a few more and recommending. 😀

May 19, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I purchased some very large bamboo plants which were delivered 3 days after ordering.Overall customer service and communication was excellent.My plants were well packaged and the seller uses an excellent courier for speedy efficient delivery.
I wouldn't hesitate to recommend The Bamboo Company and would definitely use them again.

May 17, 2016
Unprompted review

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