Broadway Studios Reviews 

1,996
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, welcoming, and professional approach, making them feel comfortable and at ease throughout the process. Many people highlight the exceptional service, noting how well their needs were understood and met, contributing to a relaxed and enjoyable atmosphere. Reviewers are particularly impressed with the high quality of the photographs, often finding them beautiful, clear, and professional. People also frequently commend the makeup and hair stylists for their skill in achieving desired looks and making clients feel fabulous.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as spectacular and amazing from... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as fun, amazing, and... See more

Quality

People report positive experiences with quality, with many reviewers describing the pictures as stunning,... See more

Product

Customers consistently note positive experiences with the product, with many reviewers praising the stunning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a great experience with me, my mum and 2 year old daughter. We have beautiful pictures that will last a life time. The quality of the pictures were wonderful, we loved all of them. And the cust... See more

Rated 4 out of 5 stars

A friend recommended me for a shoot at the broadway studios so I decided to go along for a work promo shoot. I was greeted by the friendly reception staff, who explained the day to me and offered refr... See more

Rated 4 out of 5 stars

Welcoming & friendly staff. Really enjoyed the session. Stylist listen to my preferences and made me feel fabulous 👌🏾. I would deffo recommend

Rated 4 out of 5 stars

I had a lovely afternoon at my photoshoot. Warm and friendly staff, including reception, hair & makeup, and photographer. Obviously not a natural model, but had fun with different outfits and pose... See more


Company details

  1. Photography Studio

Written by the company

Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,996)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Was made to feel welcome as soon as I walked in the door!

First arriving at Broadway studios everyone was so welcoming! I was about 30 mins early to my shoot and the promptly was put in the chair for my facial, make up and hair! The woman who did my hair was very fun and we had a good laugh! My make up was fab and exactly how I asked for!

The photographer was great! As I was doing a boudoir shoot and wasn’t sure about how I would feel about it, he made me feel extremely relaxed and confident!

I would definitely recommend going if you get the chance and have a day of luxury!

March 21, 2025
Unprompted review
Rated 4 out of 5 stars

Very good experience

Very good experience, lovely staff and very talented, experienced photographers. I enjoyed my shoot very much.
Would be good to look at the way the team here contact those who have been recommended for a shoot- most people think it is a scam and is a bit odd! That's my only point there. Glad I went for it!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Unforgettable Experience

I honestly can’t say enough good things about my experience at Broadway Studios. From the moment I walked in, I was met with warmth, kindness, and a level of care that felt truly genuine. The staff weren’t just friendly – they were heartwarming. Every single person I encountered made me feel seen, supported, and celebrated.

I’ve been going through a lot in my life recently, and coming into this experience, I wasn’t feeling like myself. But Broadway Studios changed that. They created such a safe, uplifting environment that allowed me to step out of my shell and reconnect with parts of myself I thought I’d lost. For the first time in a long time, I felt confident in my skin. The session didn’t just lift my spirits – it helped me begin to rebuild my confidence from the inside out.

This wasn’t just a studio visit – it was healing. And for that, I’m endlessly grateful. If you’re looking for a place that not only delivers incredible results but also surrounds you with care and compassion, Broadway Studios is it. Thank you for reminding me of my light.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

The staff was very warm

The staff was very welcoming and professional which made the experience quite warm and satisfying. I also received some free physical images.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

A day to remember!

It was an absolute pleasure to spend the day with them! From the make up artists, to the receptionist, the photographer, and even the moment of choosing my photos, everyone was so nice and welcoming! And the results definitely made it hard to choose! Almost life changing experience, highly recommend! ✨

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a photoshoot at Broadway…

I recently had a photoshoot at Broadway Studios and the experience was fantastic from start to finish. The studio was clean, well-lit, and equipped with professional-grade equipment and a variety of backdrops. The photographer made me feel comfortable and guided me through poses with patience and creativity, helping bring out the best in every shot.

The team was professional, punctual, and very easy to work with. Turnaround time for the edited photos was quick, and the final results exceeded my expectations — sharp, well-lit images with great attention to detail.

Highly recommended for anyone looking for a professional and enjoyable studio photoshoot experience.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had such an amazing experience with my 6 month old daughter, the staff were so friendly, polite and professional. The MUA also did a good job with my make up! The photos came out so beautiful with good quality, and with loads of discounts I paid them in very reasonable price! I highly recommend them and definitely going back for another photoshoot in the future!

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

If anyone rings saying you have "won" something, it will most likely be too good to be true...

Just a heads-up for anyone considering booking one of those "free photoshoot" deals — my recent experience raised a few red flags:

📲 Contact List Exploitation: The receptionist asked me to download a third-party app that would access my full contact list. They wanted to cold-call my friends and family about the shoot — and in exchange, I’d get a discount. It felt invasive and really crossed a line.

💸 Last-Minute Pressure to Spend: While the shoot was technically free, they wait until the end to reveal how expensive the photo packages are. If you decline, they guilt you — “Why bother with the shoot if you’re not buying any images?”

🖼️ Prints Offered — But Lower Quality: They did offer a couple of printed photos as part of the basic package, but the quality isn’t great, and they clearly use that as a tactic to upsell the digital versions.

I did manage to walk away with the minimum spend because some of the images were admittedly shot okay, but the experience felt pushy and manipulative.

Just be cautious — always ask for full pricing upfront, and think twice before handing over access to your personal contacts.

May 4, 2025
Unprompted review
Broadway Studios logo

Reply from Broadway Studios

Hello S B,

We operate a “recommend a friend” scheme which gives all our clients the opportunity to recommend friends or family members for a complimentary photo shoot experience. This is entirely optional and there is absolutely no obligation to take part. While clients could send their entire contact list if they really wanted to, this is not something that we encourage.

All clients who do choose to take part are required to sign a consent form which sates, in bold capital letters “IF YOU ARE USING A MOBILE APP TO REFER YOUR FRIENDS AND FAMILY, PLEASE ENSURE THAT YOU ONLY SEND US THE CONTACT DETAILS OF THE PEOPLE YOU WANT US TO CALL”

While we are a business and hope that our clients will love their images enough to want to make a purchase, there is absolutely no obligation for any client to purchase any images at all.

Any complimentary prints included are not “lower quality” at all. They are high quality 6x4 inch prints.

Our full image price list is openly available on our website for anyone to view.

Best wishes,
Broadway Studios

Rated 5 out of 5 stars

great value for your money

Broadway studios is wonderful me and my family had a lovely time the staff are all very kind and I appreciate them taking their time with us the pictures came out perfect a great place for every occasion 😊

April 5, 2025
Unprompted review
Rated 4 out of 5 stars

Overall pleasant experience

Overall pleasant experience, all the staff members were chill and had good senses of humour. Amazing photographer, Very accommodating. Only downside was the wait but everything else was great I’d definitely recommend

April 6, 2025
Unprompted review
Rated 4 out of 5 stars

Studio for Family Potraits…

The Studio has different backgrounds and different setups and the studios is specialist at family portraits.
We had our newborn clicked with them and photos were amazing.
We were very happy at the end after seeing the final presentation The photographer we had did his amazing work.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Couple photoshoot

I had such a beautiful experience at Broadway Studios for our couple photoshoot. From the moment we walked in, the team made us feel so welcome and at ease. The studio itself had a lovely, relaxed atmosphere, and the photographer captured our connection so naturally — nothing felt forced or awkward. They guided us gently with poses while still allowing our personalities and love to shine through. The final photos were absolutely stunning — romantic, elegant, and full of emotion. I couldn’t stop smiling looking through them. It was more than just a photoshoot; it was a special memory we’ll cherish forever. I highly recommend Broadway Studios to any couple wanting timeless, professional photos that truly capture the essence of your relationship.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Unhinged company

They are borderline stalking me.
I’ve never signed up to any photo shoot or shown interest in this company yet they’ve been calling/hounding on private number for the last 3 weeks.
I picked up whilst at work last week.
Unhinged company hounding strangers. It’s obviously a massive scam but as they’re on private number you can’t help but check as I always think it’s the hospital calling.
Please leave me alone

May 5, 2025
Unprompted review
Broadway Studios logo

Reply from Broadway Studios

Hello Roisin,
Thank you for providing your mobile number via email.
Your details were given to us by one of our clients last week as part of our ‘refer a friend’ promotion, so we have most certainly not been calling you for the last 3 weeks.
As a result of you being referred to us, we were calling to offer you a complimentary photo shoot experience and can assure you that it is not a scam.
Your number has now been deleted and you will not receive any more calls from us.
Best wishes,
Broadway Studios

Rated 5 out of 5 stars

Empowered experience

I don't usually like taking pictures, but my experience at Brodway Studio completely changed that! From thge warm and professional customer service, to all the helpful information, a stunning beauty makeover, and the incredible photographer - every detail was handled with care and excellence. I felt seen, confident, and truly special. Highly recommended for anyone who wants to feel beautiful and empowered!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Had a family shoot with just my…

Had a family shoot with just my daughter and I. My daughter is a typical 2 year old and the staff were brilliant. They even had toys to keep her occupied, which helped massively with the wait. Photographer allowed for extra time to change and even had small props to keep her focused on the camera. Really enjoyed the day.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely one of the best photo studio…

Absolutely one of the best photo studio I've ever been to. Staff warm, friendly and helpful. Photographer absolutely amazing and great with kids. The make up artist did a fabulous job.
Will definitely do future photoshoots with them.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Persistent Cold Calls Using False Referral Claims: A Cautionary Tale

I initially became aware of this business when they cold-called from a private number three times over three days. The caller claimed that a friend had recommended me for a free photo session and makeover. They used a name I had never heard of, which raised immediate concerns. I am a 46-year-old man with no interest in this service and do not live in the area. If a business has to rely on cold calling random strangers to drum up business, it's a sign of deeper problems.
Upon researching the company, I discovered an overwhelming number of negative reviews spanning several years, many of which describe experiences identical to mine. The complaints highlight troubling patterns of misleading offers, coercive sales tactics, and unethical behavior. Below is a small selection of excerpts from these reviews:
- "We felt extremely pressured to refer 100 people via text message, and pretty uncomfortable, to be honest."
- "The whole thing felt extremely misleading, and my friend and I left Brixton with a sour taste in our mouths."
- "Don't fall for their dodgy sales tactics. They say you can have a free photoshoot and only buy the photos if you like them. But when you are there, they deploy the most horrible coercive manipulative sales tactics."
- "AVOID - wholly unethical company!!"
- "Worst place to be ever."
- "We regret attending and wasting our time."
- "You guys took my friend’s contact saying we will be getting free credit to purchase the hard copy. You guys are calling them without giving me any credit."
- "AVOID AT ALL COSTS AND REPORT TO POLICE!!! To everyone who was scammed, I recommend contacting the police about this dodgy establishment!"
- "To be avoided at all cost."
- "This is one of the most unreasonable companies I have had to deal with."
- "Please avoid this studio. There are many others."
- "AVOID! Broadway Studios uses hidden contract terms to steal your money."
- "Coercive sales tactics, and irrational and dismissive customer service."
- "Guys - please do read before booking! SCAM!"
- "They contacted me in the first place from nowhere offering me a session of makeup, hairdresser, and pictures, then charged me £99."
- "SCAM COMPANY. Contacted saying I'd been selected for a free photoshoot, sounded great. Once agreed, I was then told about a deposit I had to pay... so not free and had to pay £100."
- "I'd avoid at all costs this studio."
- "Disgusting. Do not go here. They are rude, dishonest, and deceitful."
- "They advertise FREE makeover shoots. Nothing about them is free."

Based on my experience and the evidence I've found, I strongly recommend avoiding this business. Thoroughly research alternatives before making any commitments—it could save you a lot of frustration. Further to this I did not provide consent for my personal information, including my phone number, to be shared, and I believe the same applies to the majority of individuals being contacted by this business.

April 17, 2025
Unprompted review
Broadway Studios logo

Reply from Broadway Studios

Hello Mark,

It’s a shame that you would write a review based on a very small percentage of negative reviews about us. While you were “looking us up” you must have noticed that the vast majority of our reviews are very positive?

Your review isn’t a review of an experience you’ve had. Rather it is a misinformed collection of statements and assumptions.

We do offer our referral clients a free service. This means that they can have their photo shoot experience entirely free of charge. We even give all clients at least one photograph from their photo shoot free of charge, and there is no obligation to purchase any further images from the shoot.

We do not have an app. Nor do we scan contact lists.

All our clients are invited to take part in our referral scheme. Some clients choose to write down the names and numbers of the people they want to refer. Some clients choose to select the details from their contact list and email them to us - we have absolutely no control over this.

If you received a call from us, then your details were given to us by one of our clients.

We provide photo shoot experiences for everyone, but family shoots are the most popular, so 46-year-old men are certainly not excluded from our target demographic.

More than 90% of our clients are referrals and as such are recommended by their friends, family and acquaintances. If you are a business which is almost entirely based on referrals then you had better be sure that you are providing a good experience.

Best wishes,
Broadway Studios

Rated 5 out of 5 stars

A great day as well as beautiful pictures

I arranged this for my mum for her 60th birthday and was a little nervous for what to expect. She had the most lovely day and was incredibly pleased from start to finish.
All of the staff were lovely, and imperatively, the whole family felt very relaxed and comfortable, including my stubborn 2 year old son!

January 19, 2025
Unprompted review
Rated 4 out of 5 stars

I found your offer of £25 that include…

I found your offer of £25 that include 5 pictures, makeup, hairstyle and £15 return to me very generous. Your staffs were very helpful, warm, caring and talented specially the hairdresser.
You offered free beverages and made me feel welcome and comfortable.
Your female photographer was genial. She even helped me to iron my dress!
Rooms for improvement are concerning the long waiting time to see and to select the photos. The photographer background paper use for photos shooting was damaged at the bottom. This gave a funny expression!
Otherwise I spent a wonderful time.

February 10, 2025
Unprompted review

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