Broadway Studios Reviews 

1,998
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, welcoming, and professional approach, making them feel comfortable and at ease throughout the process. Many people highlight the exceptional service, noting how well their needs were understood and met, contributing to a relaxed and enjoyable atmosphere. Reviewers are particularly impressed with the high quality of the photographs, often finding them beautiful, clear, and professional. People also frequently commend the makeup and hair stylists for their skill in achieving desired looks and making clients feel fabulous.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as spectacular and amazing from... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as fun, amazing, and... See more

Quality

People report positive experiences with quality, with many reviewers describing the pictures as stunning,... See more

Product

Customers consistently note positive experiences with the product, with many reviewers praising the stunning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a great experience with me, my mum and 2 year old daughter. We have beautiful pictures that will last a life time. The quality of the pictures were wonderful, we loved all of them. And the cust... See more

Rated 4 out of 5 stars

A friend recommended me for a shoot at the broadway studios so I decided to go along for a work promo shoot. I was greeted by the friendly reception staff, who explained the day to me and offered refr... See more

Rated 4 out of 5 stars

Welcoming & friendly staff. Really enjoyed the session. Stylist listen to my preferences and made me feel fabulous 👌🏾. I would deffo recommend

Rated 4 out of 5 stars

I had a lovely afternoon at my photoshoot. Warm and friendly staff, including reception, hair & makeup, and photographer. Obviously not a natural model, but had fun with different outfits and pose... See more


Company details

  1. Photography Studio

Written by the company

Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,998)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great day as well as beautiful pictures

I arranged this for my mum for her 60th birthday and was a little nervous for what to expect. She had the most lovely day and was incredibly pleased from start to finish.
All of the staff were lovely, and imperatively, the whole family felt very relaxed and comfortable, including my stubborn 2 year old son!

January 19, 2025
Unprompted review
Rated 4 out of 5 stars

I found your offer of £25 that include…

I found your offer of £25 that include 5 pictures, makeup, hairstyle and £15 return to me very generous. Your staffs were very helpful, warm, caring and talented specially the hairdresser.
You offered free beverages and made me feel welcome and comfortable.
Your female photographer was genial. She even helped me to iron my dress!
Rooms for improvement are concerning the long waiting time to see and to select the photos. The photographer background paper use for photos shooting was damaged at the bottom. This gave a funny expression!
Otherwise I spent a wonderful time.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

From booking to customer service to the…

From booking to customer service to the shoot, everything was superb! This was my first photo shoot, and it truly boosted my confidence and lifted my spirits. The team was incredibly attentive, ensuring everything worked well for me, and they showed genuine compassion throughout the process. I absolutely loved the experience and will definitely be back soon.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

Came in for a few prints, left with digital copies. Very satisfied with the whole experience; from the MUA who was so gentle and considerate regarding a specific look I wanted. The hair, I couldn’t stop receiving compliments the whole time!!! Amazing. The photographer was an absolute artist, constantly tweaking with the lighting to get the best results. All the staff members, especially Emanuella, was so welcoming.

February 12, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely reception and hair

We had a really wonderful experience. Our appoint was an early one, so we had the place mainly to ourselves for a while, which was lovely. The makeup artists are very sweet, and Chelsea was great with my hair (I’m a black woman and was wearing a v part kinky wig).

My advice is utilise the ‘double your money if you pay in advance’ offer, as the temptation to buy on the day may be too much to resist, and at least if you use the offer, you’ll get more for your money.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

11/10 experience


Went with my two daughters and had such an amazing experience! Everyone was so friendly and welcoming, making us feel comfortable from the moment we arrived. The photographer and make up artists were fantastic—patient, creative, and really knew how to capture beautiful moments. The whole process was seamless, and we had so much fun together. The final photo will cherish these memories forever- thank you everyone

January 22, 2025
Unprompted review
Rated 4 out of 5 stars

We got offered the free photoshoot and…

We got offered the free photoshoot and the whole experience was great ! We ended up paying much more as we took 20 pictures 😅 it was a bit long though ( I had a month old baby ). My advice, have a max amount you want to spend and stick with it!

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

4.4? This makes me second guess TrustPilot

There's no way this scam company is deserving of anything north of a 1.0. Any review that is anything above a 1 is suspect.

They contact you from a private number and give you a name of someone who recommended you as a customer for "a free photoshoot". The only problem: the name they gave me was not someone I know. He then gave me another name, again, a complete stranger to me. When I pressed him for some specific information he hung up. You can't call back because it's a blocked number.

Read the other reviews about their aggressiveness and the private number/cold calling. You can see in several google review that they are baiting and switching. Likewise, it's clear they are manifesting a cold call sheet, likely illegally.

STAY AWAY.

@trustpilot...check again because this whole page stinks

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable service

The service was impeccable and the staff were friendly. I didn't feel like i was working at all, It was such a fun shoot. And to top it all, the pictures were exquisite. I would definitely recommend to my friends.

January 6, 2025
Unprompted review
Rated 4 out of 5 stars

I had a photoshoot with my best friend…

I had a photoshoot with my best friend and we had the most amazing time! Everyone was so nice and welcoming from when you walk through the door to when you leave. My makeup was stunning and the photoshoot itself was so much fun, we were laughing and enjoying the whole experience. There are a lot of different backdrops that can be used to create different style shots for each outfit we chose.
I would definitely recommend, it's a great confidence boost!

January 11, 2025
Unprompted review
Rated 4 out of 5 stars

Very pleasing.

Upon arrival, all the staff greeted me which was lovely. The experience as a first timer was brilliant, they catered my whole session around me- what type of photos would you like, any particular set theme, etc. Would do it again at Broadway Studios!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great

I had a lovely time visiting Broadway Studios recently. The staff were all very welcoming and chatty, and made me feel very comfortable. They understood what I needed the photos for and helped me choose what to wear and how to pose accordingly.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

This was our first photo shoot

This was our first photo shoot. The team was pleasant from the moment we stepped in through the door. It was an amazing experience. Everyone was patient, kind and very helpful. We had a great time, so much that I'm planning another one. Thank you so much for the memories

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very memorable afternoon

I had a very memorable afternoon - taken care of by the hair and makeup team to begin with and then had a great session with the photographer James. The studio was so spacious and versatile and I had time to change into three outfits. The session afterwards with the advisor was also very good and made the experience feel more personal and tailored. Was also a brilliant way to promote the company and sessions to friends and family.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Marcia Johnson's experience

My experience was great. Had a wonderful time. Was made comfortable by my makeup artist and was happy with the look. The photographer was good and made me feel like a model.

ref: 170882

January 5, 2025
Unprompted review
Rated 1 out of 5 stars

Broadway studios review

Broadway studios review

Should’ve checked the reviews before coming. I get a call about how I’ve been referred to attend a free photoshoot in London. I was excited and made my way to London, which, I live in Somerset so it was a proper journey to get there. I’m just going to make some bullet points because it feels easier than a paragraph.

- Unless you pay hundreds of pounds for digital versions, your photos are about as good as fridge pictures because they would own the rights to the images so you could get into legal trouble for posting them or using them for anything.

- they wanted loads of my contacts as referrals BEFORE I found out how pricey it was going to be. Kind of uncomfortable situation to be in now that the cat’s out of the bag. In fact they roped me in with the name ‘broadway studios’ and by calling me by my first name. Masterminds I swear.

- The photos are incredibly mid. The poses I was being suggested to make felt very JC penny and the makeup didn’t compliment my features very well, although I will say the makeup artist was lovely. Same with the photographer.

- I was making my upset quite clear to the person showing me my pictures and so they offered me a discount, which, was still a huge stretch for me, and was made to feel like I should be grateful for this generous offer which felt a little gaslighty.

- When I mentioned that I had incredible photographer friends and I should’ve just turned to them, they gaslit me by saying things about how unique their photos are etc… which just isn’t true x)

- Basically felt really icky and used by the end of it. Really tuned into my fawn response… would not recommend this experience. Preying on weakness like a predator.

February 3, 2025
Unprompted review

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