I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... See more
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Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... See more
4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... See more
Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... See more
Company details
Written by the company
The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.
Contact info
United Kingdom
- info@thechimpstore.com
- www.thechimpstore.com
I needed some help with an order and…
I needed some help with an order and the customer service team went above and beyond to assist me. Great store, great product selection and amazing customer service.
February 5, 2020
Unprompted review
Great store big up chimpstore!
February 1, 2020
Unprompted review
Five star product
Five star product, five star service, 10/10 will shop again
January 10, 2020
Unprompted review
I don't shop anywhere else
I don't shop anywhere else, great quality clothes. Never fail with delivery either.
Shout out to Chimp
January 9, 2020
Unprompted review
Package arrived quickly
Package arrived much sooner than expected. Was very pleased with the overall experience & defo would buy something from here again.
January 9, 2020
Unprompted review
Excellent delivery service
Excellent delivery service, especially considering I order the item in between Xmas and new year and it still came on a next day free delivery
January 2, 2020
Unprompted review
Terrible customer service
Terrible service on Black Friday weekend. Made 2 orders on the day worth over £200 and they only managed to send one correct item. One order was not sent for over a week and the ONE piece I really wanted that I ordered on the sales was then “out of stock” and I was refunded, there was no offer to replace the item with something similar and I then missed out on any similar deals. They didn’t even know what order had been sent or what sizes or items had been sent either. With the other order they send the incorrect sized mystery box and this was a gift for a friend who was going travelling, they refused to refund the item at first but eventually agreed to it around 2 weeks later. Terrible customer service and response times very slow.
December 23, 2019
Unprompted review
Reply from The Chimp Store
Hi Callum,
Thank you for your review. I am terribly sorry for the experience you have had with us, this is certainly not something we want for our customers. The Black Friday weekend is the busiest time of year for online retail, as a result our response times can sometimes take a little longer than we’d like, which was outlined to you in our previous correspondence via email.
Regarding your refund delay, I believe this has been sorted between yourself and our Customer Services team, with the delay resulting from your raising of a PayPal claim, which had to be closed by you before our refund (which we had attempted to make 1 week prior) would go through.
If you wish to discuss any of this further please do not hesitate to get in touch with us.
Many thanks and apologies once again for your experience with us. Being a small business we strive to deal with any and every problem as quickly and efficiently as possible.
The Chimp Store
Brilliant customer services
Brilliant customer services, even at a busy time of year
December 20, 2019
Unprompted review
Simply Lovely
Bloody Brilliant!! Had great help from that slim lad to runs the show!! Defo recommend the chimp store 🙌🏼
December 19, 2019
Unprompted review
Purchased item on Friday in a Black…
Purchased item on Friday in a Black Friday deal, which was advertised as still in stock for many hours after I purchased it. I was then told on Tuesday that the item was out of stock and that I would be refunded. Due to the long delay in telling me the item was out of stock I have lost out on any similar deals.
December 3, 2019
Unprompted review
Reply from The Chimp Store
Hi K,
We're sorry to hear about your Black Friday experience. We always strive to ensure that if an item is out of stock that we notify the customer right away. Due to it being the busiest weekend of the year, there was the odd occasion that this was not the case. We're very sorry for any inconvenience this may have caused.
If you would like to discuss this is more detail please email us at info@thechimpstore.com
Many thanks,
The Chimp Store
Great communication, speedy delivery
November 5, 2019
Unprompted review
bargin and fast delivery
bought a pair of adidas samba for under £45..fast delivery 👍
November 2, 2019
Unprompted review
Very fast to take money from you..
Very fast to take money from you. But when you call them about an enquiry to cancel your shipment, you can’t even contact them! Also, returns are NOT free.
October 31, 2019
Unprompted review
Reply from The Chimp Store
Hi Arielle,
Thank you for your review. I believe we spoke on the day you placed your order and it was cancelled and refunded straight away for you. Apologies once again that the phonecalls you made were not answered, this was a rare occasion that no one was available to answer them, however we did sort things immediately for you after receiving your message on our store chat. Hope that clears things up for you.
Many thanks,
The Chimp Store
I've got my items very fast but i can't…
I've got my items very fast but i can't give 5th star because of missing brands.
October 9, 2019
Unprompted review
Reply from The Chimp Store
Hi Marcin,
Thanks for your review, we're glad your items arrived quickly for you. We are always willing to listen to our customers, what brands would you like to see at The Chimp Store that we do not currently stock?
Many thanks,
The Chimp Store
Loved the website and the products very…
Loved the website and the products very easy to navigate through and find what I was looking for delivery was spot on love my new jacket and will definitely be ordering from here again cheers
October 2, 2019
Unprompted review
Goooooooooooooood
September 9, 2019
Unprompted review
Always class service
Always class service, have used you loads and never disappoint!
September 2, 2019
Unprompted review
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