The Chimp Store Reviews 260

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... See more

Rated 1 out of 5 stars

Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... See more

Rated 4 out of 5 stars

4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... See more

Rated 4 out of 5 stars

Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... See more

Company details

  1. Streetwear Store

Written by the company

The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.


Contact info

2.8

Average

TrustScore 3 out of 5

260 reviews

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Rated 5 out of 5 stars

I have bought 2 items this month

I have bought 2 items this month - being new to this site. Both items came up in a thorough web search as being the only company with my (xl) size in stock! Great service - delivered before i expected and keen prices. Very happy all round and will hopefully use Chimp again.

August 17, 2019
Unprompted review
Rated 3 out of 5 stars

Sizing and choice of courier

Sizing was not as described. Although not directly there fault the courier failed to deliver whilst everyone was at home. Returned item.

August 1, 2019
Unprompted review
The Chimp Store logo

Reply from The Chimp Store

Hi Will,

Thanks for your review. We're sorry the sizing was not as described on your item. We have since added size charts to a number of our brands to ensure customers have all the necessary info at hand when purchasing in future. We hope to see you again soon.

Many thanks,

The Chimp Store

Rated 5 out of 5 stars

Fantastic selection

Fantastic selection, even better customer service. Employee called Jack in particular went above and beyond, I look forward to using them again.

July 17, 2019
Unprompted review
Rated 1 out of 5 stars

Next day delivery or next week delivery ?

I chose next business day delivery on my order on a wednesday and instead I was told my order would not arrive until Tuesday the next week.

June 2, 2019
Unprompted review
The Chimp Store logo

Reply from The Chimp Store

Hello Phil,

Thank you for your review.

I am very sorry to hear that you are unhappy with the service you have received from The Chimp Store. We have looked into your order and I can see from the DPD Local tracking website that the parcel was collected from our warehouse on Thursday morning and should have been delivered as usual on Friday.

We are now looking into this matter with DPD Local to further understand why the parcel wasn't delivered on time.

If you would like to discuss this is more detail please email us at info@thechimpstore.com

Kind regards,

The Chimp Store

Rated 5 out of 5 stars

10/10

Really good website, great stock, fast delivery and a multitude of payment options. Would highly recommend!

June 2, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent choice of clothes

Excellent choice of clothes, some not found anywhere else. Images of the clothes are displayed well too.
Prices are slightly expensive but worth it

March 4, 2019
Unprompted review
Rated 5 out of 5 stars

Love everything .

Love everything .. and being that I’m from New York, I’m happy that I get my orders as quickly as possible...

March 4, 2019
Unprompted review

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