I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.
Company replied
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See what reviewers are saying
Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more
I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more
Company replied
Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more
Company details
Written by the company
We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.
Contact info
Unit 12, Farringdon Industrial Centre, Gosport Road, Lower Farringdon, , GU34 3DD, Alton, United Kingdom
- 01249 478 660
- sales@thecountrycandlecompany.com
- www.thecountrycandlecompany.com
3.0
Average
247 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product
September 3, 2019
Unprompted review
Very quick dispatch of my order
Very quick dispatch of my order. Can't fault any of the service. Will definitely order again
August 12, 2019
Unprompted review
All around great!
Great products. Excellent communications. Shipped from the U.K. to the US in no time! Arrived in perfect condition. Couldn’t be happier.
August 2, 2019
Unprompted review
Fantastic Highly scented Candles - the country candle company
Wow! - These are fantastic - I purchased a Christmas scented candles in a tin called Sparkling Spice Bauble - they have a good strong long lasting scent - they smell exactly like the fragrances of Christmas (expected burn time around 15hrs) & as they are in a gift designed tin they will be perfect for either using as a stocking filler for those friends/family members you had forgotten about...lol....or as a little extra to top any other gifts up.
Highly recommend this company for fast shipping (3 days!), good attention to detail on product design and a wide range of scent choices/styles and gift ideas
June 30, 2019
Unprompted review
Long lasting and strong smelling…
Long lasting and strong smelling candles. Beautiful strong fragrance all the way until the end of the candle.
June 24, 2019
Unprompted review
I am still waiting for my purchase to…
I am still waiting for my purchase to arrive it's been nearly a week
May 2, 2019
Unprompted review
Reply from The Country Candle Co.
Hello Danielle,
I am awfully sorry about this!
Your candle was sent out the same day you ordered on a 48hr service with Royal Mail. Using Royal Mail's track and trace, it is saying that it is still out for delivery!? I'm afraid I can't say what has happened here, but I will have a replacement candle sent out today for you on a 24hr, fully tracked service.
Please accept our sincere apologies.
My Honest Opinion
I make my own candles and could not find any holders locally, looking online I saw you had a sale on and liked the look of your holders hence my purchase, they arrived in a descent time and gave me the effect I was looking for, I’ve since since refilled them with Soy C3 although I’m not getting quite the same burn as yours I’m quite impressed with my efforts but know I need to perfect my skills
I also bought a pair of wick trimmers as I was using long handled nail scissors that cut but did not capture the cuttings I was exspecting them to have a a sharp edge, I find their more of a shear than scissor although they do the job, overall I”m pleased with my purchase
April 9, 2019
Unprompted review
Fabulous customer service and fast…
Fabulous customer service and fast reply to enquiry question email. The advice led to me making savings as well as obtaining the perfect product.
March 9, 2019
Unprompted review
Lovely candles at a great price.
March 7, 2019
Unprompted review
Great selection of scents.
February 22, 2019
Unprompted review
Lovely candles that smell right through…
Lovely candles that smell right through to the end (some don’t). Quick delivery, products not too expensive. Would definitely recommend.
January 29, 2019
Unprompted review
Love the candles and defuses
Love the candles and defuses, website easy to use and my order was here in 3 days, wot more could u want.x
January 7, 2019
Unprompted review
excellent
The best customer service I could give, the products are brilliant and the customer service is outstanding
December 22, 2018
Unprompted review
Excellent!
Excellent all round service. Good communication and beautiful candles. Highly recommend.
December 19, 2018
Unprompted review
Great customer service
Had a problem which was out right at once . Great service
December 19, 2018
Unprompted review
Excellent service and great products
December 16, 2018
Unprompted review
This is my second purchase and as usual…
This is my second purchase and as usual everything went smoothly. The goods were delivered on time and intact. I can recommend the Chapel Tin Candle - it's my favourite.
December 15, 2018
Unprompted review
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