The Country Candle Co. Reviews 

247
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.

Company replied

Rated 5 out of 5 stars

Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more

Rated 3 out of 5 stars

I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more

Company replied

Rated 5 out of 5 stars

Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Candle Store
  3. Furniture Store

Written by the company

We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.


Contact info

3.0

Average

TrustScore 3 out of 5

247 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(247)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Good choice of beautifully smelling
candles, and fast efficient delivery.
Thank you

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

Super scents and value for money

I am a big candle lover and so it has been great to stumble across this company. I first discovered these candles when my young son bought me one for my birthday. It was only a small votive candle but the scent was glorious and packed a punch. It filled the room...and though they are bit expensive they're worth the money as they burn slowly so last a long time.
I have just ordered myself a few more online and they arrived well packed and promptly.
Thank you Country Candle Company. Highly recommended.

February 9, 2020
Unprompted review
Rated 5 out of 5 stars

Very swift delivery.

Beautiful scented candles and very swift delivery. Included were 2 "try me" samples of other scents; that I think is a great idea.

December 9, 2019
Unprompted review
Rated 5 out of 5 stars

Customer service was fab

Customer service was fab! There was a slight hiccup but they dealt with it so quickly, wouldn’t hesitate in ordering again

December 8, 2019
Unprompted review
Rated 5 out of 5 stars

What's not to love

Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being discontinued, I bought 11, enough to give me free delivery and believe it or not 2 free gifts. Should keep me going a wee while, have a holiday house and guests comment on how well it smells.

December 5, 2019
Unprompted review
Rated 5 out of 5 stars

Hi very happy

Hi
I have sent you an email thank you
For prompt delivery.
You sent me by mistake a very lovely 3
wick candle Forest Fir, instead of the Christmas Tree wax melts. I love the candle
and would like to keep it, but of course
pay you for it. I would also like the Christmas Tree melt which are paid for.Please let me know how much I owe you.
Regards
Philippa Shallcrass.

October 8, 2019
Unprompted review

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